Reviews of local pros in Altamonte Springs, Florida

Andy was professional, courteous, and very thorough while checking on the concerns we had with our AC. He explained everything clearly and made sure the issue was handled properly. Excellent service!

5-Star Review for Mechanical One
Mechanical One is an outstanding company with an exceptional team! A huge shout-out to Tom (Manager), Shane (Mechanical Engineer Manager), and Miguel (Super Technician) for their dedication in addressing issues with my AC units, which my builder—originally responsible for hiring Mechanical One—completely ignored despite my repeated concerns.
After reaching out, Shane, the Mechanical Engineer Manager, promptly contacted me to understand the issues in detail. To my surprise, he arrived at my property alongside Tom and Miguel to personally diagnose the problem. They spent nearly three hours meticulously analyzing the units, and Miguel’s keen attention to detail uncovered the root causes. He not only identified the issues but also corrected them on the spot and scheduled a follow-up to replace and install necessary parts based on my concerns.
I was genuinely impressed by the hands-on involvement of top management, including Shane’s expertise as a mechanical engineer, and their skilled technician, who went above and beyond to address my situation. They reassured me that everything would be taken care of, leaving me confident in their commitment. Additionally, I was delighted to learn that Mechanical One offers plumbing and electrical services, which I’ve previously relied on other companies for.
Based on this exceptional experience, with top management and technicians personally ensuring my concerns were resolved, I highly recommend Mechanical One for HVAC, plumbing, or electrical needs. For the best service—akin to Michelin 5-star quality in my opinion—contact Tom, Residential General Manager for any residential service. I certainly will be using them from now on! Thank you, Mechanical One, for your outstanding professionalism and care!

My thermostat and AC weren’t working, and I was very thankful for the help from Miguel Sierralta and Alex Lugo. They didn’t take long to fix the issue, were very respectful, and communicated clearly about what they were doing, which made me feel part of the process. Miguel also took the time to teach me how to use the thermostat and how it works, which I really appreciated. Great service and highly recommend!

Both Kevin and Christian came out and they were super friendly, easy-going, and very professional And helpful. They helped fix the AC so that the air flow is much better and made sure everything was done right and put back on correctly before leaving

Miguel was my technician, he sent a text when he was about 25 min from my home and he showed up with in that 25 minutes. He was very knowledgeable and explained everything in detail. He was very professional and through. So far everyone at Mechanical One has been top notch.

AC Technician, Travis, was extremely professional, kind, and knowledgeable during his inspection. He took the time to be thorough, explained everything clearly, and made sure I felt confident in the work being done. His professionalism and friendly approach really stood out. I highly recommend Travis and Mechanical One for anyone looking for top-quality service.

12/10 experience with our service with Darwin V. He was very thorough with our AC unit and was extremely knowledgeable and kind when explaining our issue and fixed what was needed. Nothing but great things to say about him and the M1 Altamonte Springs location!

I just want to say Angel at Mechanical One is the absolute best. We had an issue a couple weeks back where we called the Mechanical One after hours number and they dispatched the on call Rep with was Angel. As stated in my previous review he came through and saved the day. Well today Angel stopped by as a follow up to ensure and confirm that all is working as expected. Also, as a new first time home owner he took time to show me step by step how to drain the system. His patience, knowledge and compassion is unmatched. If I ever have a question or issue I know one thing for sure is that I want Angel on the job. He’s the absolute best and would recommend that anyone who needs HVAC assistance from Mechanical One to ask for Angel.

Jose Ramirez serviced our HVAC system today and truly went above and beyond. He took the time to explain in detail the best process to keep our AC running like new. I gave him 5 stars, but if there were a higher rating, I’d gladly give it to him. Thank you, Mr. Ramirez!

This company was recommended to me and sent a great technician. Julian Allende did a very nice job installing it, and went the extra mile by checking if my new system was operating properly. He was on time, diligent, and thorough. He explained to me how the system works and make suggestions on how to maintain it. Thanks very much!
Earl Vialet

We have had multiple technicians help us and had great experience going above and beyond. Most recently we had Kevin and he was great.

Finally after a long wait Mr. Jose Ramirez did an excellent job in re-insralling the new bathroom fan and very diligently inspecting and making sure that it was properly secured by putting the screws that were missing since the beginning. He also inspected the other 2 bathrooms and found that one bathroom had the missing screws that were also missing and secured that fan as well. He's a very kind and very professional and very knowledgeable person and it was a great pleasure to have met him.

Kevin Lopez worked on issue of my AC not cooling one of the room in my house. He was professional and very knowledgeable of what the issue was and how it was fixed. I appreciate Kevin taking the time explain everything that was done to fix the issue.

Teri is an outstanding customer service representative/ maitenance coordinator who went above and beyond to ensure that I received a copy of work order for a 6 month service that was performed on my Air Conditioner. In my opinion Mechanical One has an awesome and very knowledgeble Customer service representative in Teri.

Edwin Campos did a great job. Friendly, clean, and efficient. He got our heat back up and running quickly!

I had a plumbing emergency, and Kevin N came out the next morning and saved the day!! He was prompt, very thorough, and worked very clean. Way to go Kevin. Thanks again for your professionalism and your knowledge.

Excellent service. José Ramírez AC was punctual, honest, and very professional. He clearly explained the air conditioning issue and fixed it during the same visit. Highly recommended.

I had my bathroom faucets replaced and Quan from Mechanical One did a great job. He was thorough with the installation process making sure everything is properly and securely installed. Afterwards all faucets were tested for possible leak scenarios and checked out all good. I would definitely recommend Quan for your next installation or repair service.

My AC had leaked into my mudroom and Mechanical One came out to work on the issue. Jose Ramirez was the tech that arrived to work on my AC. He arrived in a timely manner, is very polite and professional. I really appreciate that he took the time to patiently discuss the issue with AC and everything he did to address it. His work ethics and professionalism are very admirable. Thank you Mr.Ramirez.

Wanted to express my extreme satisfaction for the plumbing repair that Jared has done on our house in Ocala. He fixed the leak we had in our toilet tank and together with his diagnosis of the floor leak, has put us on a path of recovery. Thanks to Robert Johnson as well for recommending him!

My relationship with this company didn’t start well, but I have to admit that when they realized the issues, they went above and beyond to make things right.

Here’s what happened:

I contacted them because I needed a return duct replacement after a water leak had flooded my unit. The representative was understanding and scheduled an appointment between 8 and 10 a.m. two days later.

On the day of the appointment, the technician didn’t arrive until 4 p.m., without any notice or apology. After hearing my issue, he explained he couldn’t provide an estimate because he doesn’t handle duct replacement. He said he’d send photos to his team with an explanation and promised a call back in 1–2 days. He also inspected my AC unit, pointed out a few issues, and tried to sell me a $300 maintenance program I wasn’t interested in.

Four days later, I received a call back from his team, but instead of an estimate, I was told an estimator would come out between 10 and 11 a.m. the next day. That day came and went with no word from anyone. When I called, they told me no one would be sent unless I agreed to a 5–6 p.m. slot. At that point, I was frustrated and decided to contact another company.

Here’s how they turned it around:

The next day, I got a call from Tom. He introduced himself right away and apologized for the poor experience. He explained he had already looked into the reasons for the miscommunication and no-shows and was working to prevent them in the future. More importantly, he genuinely wanted to resolve my duct issue and asked if I’d give them another chance.

Tom was professional, polite, and reassuring, so I agreed. He gave me his direct contact info and scheduled a visit for the very next day. The technicians arrived on time, reviewed the situation, explained what needed to be done, and gave me an estimate within an hour.

Once I approved, we scheduled the work for two days later. The crew showed up prepared and on time, completed the duct replacement in about two hours, and managed to do it without creating any new damage to my ceiling, which was a huge relief.
After the job was done, Tom personally called again to make sure everything went smoothly.

Many companies underestimate the importance of good customer service. I’ve worked and taught in this field for over 20 years, and I know the real goal is to prevent problems, but the true test is how you handle things when issues do happen. If you can turn a negative into a memorable positive, you earn lifelong customers. That’s exactly what happened here.

Thanks to Tom and his team at Mechanical One, I can confidently say I’m now a lifelong customer and will recommend them to anyone in need of their services.