Atlantic Coast Appliance

Beware! We called in for a repair and attempted to give the lady on the phone the make, model and serial number of the appliance we were needing repaired. She said it was unnecessary and would not take it. We wondered why since we just needed to know if the door (broken glass) could be replaced and the turntable repaired on an older model built in microwave. When the technician arrived this morning within two minutes he said oh the door can’t be replaced or glass on this model every part to it is out of stock and showed me on an app on his phone. He was polite and it certainly was not his fault he was only making a service call as instructed. I wonder how many $89.99 per day they get by not asking appropriate details on the phone? I called the office and spoke with the manager Anna who informed me it is the consumers place to press the issue and request a technician call them back to look up the parts before they arrive but she went on to say they do not like to do this because every component can have a number of different parts. In a situation like ours had they have looked up the serial number waiting in a four hour time span and paying the service call would not of been necessary since every part is unavailable. Beware, when calling this company or any company like this. Press the issue of them looking up the parts and taking the make, model and serial number. In this instance they recorded and reviewed our call on our service request and said that we did not ask enough questions and did not demand a service tech to look the parts up and call us back. I hope that our mishap saves others in the future some headaches.

Very effecient and promp on repairs. Arrived on ti.e gave me quote afer explaining the needed repair. Parts ordered came the following day. Done.

On two separate occasions we had issues with our Electrolux refrigerator/ice maker and both times Atlantic coast appliance quickly responded to phone calls and got our needs scheduled for repair. They also go above and beyond to make sure you’re getting the right service to your broken appliance. We’ve had Tony and Aaron out to service the fridge and even correct an error that resulted in a refund to us due to not needing the product that was originally estimated as the issue. We will 100% be continuing to use their services as needed. They are the best in the area.