HVAC reviews in Boca Raton, Florida

Fair price and great service. The only AC people I trust. Talking to Elena on the phone is like talking to a friend. John came right over and fixed me up. He inspires confidence. I’m generally very wary dealing with new companies, but every single thing in my dealings with them was first-rate. I dealt with a few other companies first, and wasn’t impressed. I couldn’t be happier; I’m saving their number!

My experience with Prime Air was great! I haven't had my unit serviced in 3 years and their amazing special helped me make sure to get that done finally! I appreciate the great communication with the arrival time being that I couldn't personally be there. I will be using them for all of my A/C needs.

John was here to do our first 6 months check up. Arrived early and did his usual outstanding job.

the initial visit was excellent the technician knew exactly how to proceed with care and professionalism. We are very satisfied.

I had a great experience with Prime Air! The technicians were professional, quick, and did a quality job installing my new A/C. The system runs perfectly, and my home feels so much more comfortable. The office staff was also fantastic—friendly, helpful, and always quick to respond. Highly recommend Prime Air for reliable and top-notch service!

The team are amazing help me with my finance options he was very knowledgeable. Dickens was very nice and excellent on what he doing I get my new AC the next day

Prime Air

Absolutely amazing service! From the moment I called, they made me feel like I was their most important customer. They responded incredibly fast, and the technician arrived right on time. What really stood out was the follow-up—they even called afterward to check in and make sure everything was working well. That kind of care and attention is rare these days. Highly recommend!

With an AC going out in the summer heat urgency is really important. Raphael and team at Prime Air came out immediately, and had a new system installed within 1 day. I can't tell you how happy I am with that level of service and professionalism.

Prime Air Conditioning provided outstanding customer service from start to finish. The team was prompt, professional, and truly cared about resolving our issue. What impressed us most was that the owner personally came to our home to make sure everything was fixed properly — a rare level of dedication and customer care these days!
Their attention to detail, honesty, and genuine commitment to customer satisfaction exceeded our expectations. Our system is running perfectly now, and we couldn’t be more pleased. I highly recommend Prime Air Conditioning to anyone looking for reliable service and excellent customer relations.

Prime Air installed my high-efficiency unit and I’m extremely happy with the results. The team was professional from start to finish, and I’m excited that I’ll be able to get my $2,000 rebate!

The entire team is very professional from the sales department to the office manager and all the customers service department.
The two installers worked like no one I ever saw work not in a hurry they explained more than once everything I needed to know.
Highly recommend Prime Air to all my family and friends.

Prime is always great Been using them for years
Always fast service prices are good and John the tech that came over today was assume
Knew what he was doing and gave me good tips on how to keep my AC running better and longer

Prime Air recently replaced my 3-ton Rheem unit on the roof, and the whole process went super smooth from start to finish. The team was professional, efficient, and clearly knew what they were doing. The new unit runs great and is very efficient — I’ve already noticed the difference!

The sales team was fantastic as well — friendly, knowledgeable, and helped make the entire experience stress-free. I highly recommend Prime Air for anyone needing HVAC replacement or service!

I had a great experience with Prime Air! They installed a new air conditioner in my apartment, and the entire process was smooth. The team was professional, punctual, and very knowledgeable. They took the time to explain everything and made sure the installation was done perfectly. Now, my place stays cool and comfortable. I highly recommend Prime Air to anyone in need of AC installation or service!

I highly recommend this company!

I recently had my air conditioning system replaced with a brand-new inverter model, and the entire process was seamless.

The communication from the office was exceptional, with Laura and Elena providing fantastic support.

The installation crew arrived on time and did an amazing job—efficiently and cleanly. They even cleaned up after themselves and took the time to explain how to use the new system.
I will definitely use this company again and recommend them to anyone in need of AC services!!
Thank you Prime Air for such a great experience!

We were very pleased with the prompt and professional service we received related to our issue with the A/C. The problem was handled by the following day. The component needed and the tech to install it was scheduled and confirmed immediately.

It was a delight and very comforting to deal directly with ownership, rather than being pushed around to various schedulers, who could not answer any questions beyond the project date. Very frustrating.

I would highly recommend Prime Air. A true relief working with them. Great service and a good feeling dealing with this company.

John G. did a great job determining the source of our A/C problem. He went through each possible cause and finally resolved our issue. We are grateful to him and Prime Air for their excellent service.

I had a wonderful experience! The techs were professional, prompt, mindful of my home and am pleased with my new unit. Isaiah assisted me with setting up my Google Nest and has an excellent personality. Highly recommend and appreciate the quick response! My AC quit on Thursday night, I called on Friday and they were here at 9 AM. So delighted to feel comfortable in my home again.

The repairman who came to my house on time was so polite and so nice did everything that I needed him to do answered questions for me. He was so helpful. I really appreciated him.

We’ve had an excellent experience working with this AC company for both residential and commercial service. Their team is reliable, efficient, and consistently professional. Service calls are handled promptly, technicians arrive on time, and they clearly explain the issue and solution before starting work.

What truly stands out is their customer service — responsive, courteous, and committed to getting the job done right the first time.

I highly recommend them to anyone looking for dependable HVAC service for homes or commercial properties.

Prime Air Heat Pump Side Discharge Unit

Installation Review
I recently had Prime Air install a new heat pump side discharge unit at my home, and I couldn’t be more pleased with the entire experience. From start to finish, everything went smoothly, and I’m thrilled with the results.

Sales and Customer Service
The sales team at Prime Air was exceptional. They took the time to assess my needs, explain my options, and guide me toward the right unit for my home. No pressure, just helpful information, and a clear breakdown of costs and benefits. They even provided me with an estimated timeline for installation, which was right on the mark. Customer service was equally impressive—they were responsive to all my inquiries and kept me updated every step of the way.

Installation Team
The installation team was absolutely top-notch! They arrived on time, were professional, and worked efficiently. They made sure to explain the installation process, kept the work area tidy, and answered any questions I had along the way. It was clear they were very experienced, and they completed the installation without any issues. It’s always a good feeling when the crew is not only skilled but also courteous and respectful of your space.

The Heat Pump Side Discharge Unit
The new heat pump side discharge unit itself is performing beautifully. It’s quieter than my old unit, more efficient, and the side discharge design has helped improve the aesthetics of my outdoor space. It was a great decision to go with this system, and I’m already noticing the difference in energy consumption.

Overall Experience
Prime Air has truly exceeded my expectations. They’ve combined excellent customer service, skilled installation, and quality products, and I’m confident I made the right choice. If you’re in the market for a new heat pump system, I highly recommend Prime Air for their professionalism, expertise, and dedication to customer satisfaction.

Five stars all around!