Reviews of local pros in Boca Raton, Florida

Palm Air and General Manager Owen dismissed our 14-year relationship. Is Owen the best General Manager pick?

The company Palm Air purchased several years ago designed and installed our home A/C system - 5 units. For the past two years, I’ve struggled with consistency, many of their techs and managers have left and maintenace appointments were rescheduled up to three times. I have two annual maintenance agreements with Palm Air - one for my home and another for a seasonal property.

Days after spending nearly $4k on a full-day’s maintenance on five units, one of my home A/C unit condenser’s failed. Chad, a dedicated salesman wanting to believe in this company in which he just started working, convinced me that Palm Air will earn back my trust and replace the unit.

After two men spent 9 hours installing a new unit (the projected timeframe was 6-7 hours), water started dripping from my master bedroom ceiling at 2:30 am that night. My husband and I spent two hours partially draining the unit’s main overflow and vacuuming up the attic.

Long story made short, the unit was installed incorrectly (the handler was flipped). Also, the unit was dented beyond repair. Palm Air (Kevin is a fabulous installer) installed a new unit with a new crew the next day (it took about 7 hours). A week later, the latches broken by the original crew and the destruction of my ceiling paint, was fixed (another couple of hours).

And, yes, the new unit in my second property that Palm Air installed new a year ago also stopped working. The maintenace man couldn’t fix it, after returning twice, so we hired another company who was able to clear the drain and get the AC unit working.

Was all fixed? Yes! My husband and I spent about 32 hours and $195 (for another company) to do the job Palm Air should have done in 9 hours for the $14k I paid for a new attic unit and zero under the 1-year warranty for the new $16k unit in my second property.

When I asked what Owen and Palm Air could do to compensate us, he agreed to a $195 credit on an annual maintenace. He did not apologize. He did not say our time was valuable. He thought that he fixed something inconsequential. He certainly would not agree to installation negligence. $195 for compensation, a joke!

While I still have time left on my two maintenance contracts, I will never use or recommend Palm Air. What horrific customer service and negligent installation and service.

I had a great experience with Michael Chenoy when he came to maintained my AC unit. He was professional, knowledgeable, and thorough. He made sure the system was running efficiently before he left. Great service.

Great service and advice! I highly recommend Alejandro! He came out on a Saturday morning, within an hour of a call about an AC leak. He spent the time to assess the problems and also made sure everything was fixed and working properly :-)

Synder / which is also used to be palm air has been wonderful experience. We get appointments right away , and if we have urgency, they send a technician right away. We have been working with Synder -palm air for 1 year so far and the our best experience so far has been the tech Moe from Air conditioning Compsny. He shows up with a happy attitude and explains things very simply.. and he gets the job done most efficiently.

Both guys were amazing and such hard workers! They did a great job and kept my house clean and were very thorough. I would highly recommend them! Jacques is AMAZING and did an incredible job!

My AC went down and i called the company that i have the maintenance contract with. The could not be able to have anyone come over until after the weekend.. i called Palm Air who I never used before and they had someone come over same day and also were able to replace the unit same day. The installers were terrific and cleaned everything up when the job was completed. Palm Air now has my business

We have been customers of Palm Air for many years. Their technicians have always been on time, courteous, competent in what they are doing and personable. We have also dealt with their customer service and scheduling staff members. They are also a pleasure to.work with. Everyone does an excellence job of communicating. Lastly, the company stands by their warranties. We would recommend them to our friends.

Hello,
Our Technician, Ryley Johnson was wonderful.
He was very thorough and he took his time to solve our problem.
Our A/C stopped working due to the lines being clogged.
He cleared out the lines, put in a new air filter and wired us for a new thermostat, that he had to rewire in our attic.
We have our Maintenance Plan with Palm Air/Snyder Electric, but this cleaning needed to be done in addition to our every 6 months service.

Thank You Ryley.
We really appreciate it !!
🦃 Happy Thanksgiving 🥧

All The Best,

Charles Corrieri
& Paul Orlando

Alberto came over and quickly diagnosed and solved the problem to get my AC running in no time. His expertise got my house cool and my family happy. Would recommend.

Total clown show. We have had ongoing issue since it was installed 3 years ago including damage to the ceiling when the drain clogged and then the safety shut off did not work, but this is the icing on the cake. First guy comes to service the AC unit a week ago. Says everything is Ok and leaves. A week later we are having the ceiling repaired and they tell us the AC unit drain in leaking onto the ceiling again. We call and schedule someone to come out. They send the same guy. He replaces a coupling and my wife noticed a rattling sound coming out of the air handler. He says he’s not qualified to determine what is going on with it and we will need to schedule someone else. OK, we call the company and they say somebody else will come in the afternoon. My wife waits and waits and waits. Nobody shows. 6 hours. She calls the company and gets an AI Bot that says someone is still coming. She waits 2 more hours and nothing. She calls back and chooses a different option and gets a person who says nobody is coming. It got assigned to the same guy and he closed it out. Really!?!?! OK, she schedules for a different tech to come the next day. Tech #2 shows up. He can’t figure the rattling noise either but he notices a total break in the drain line 8” from where the first guy supposedly did his repair (I think the first guy stepped on the drain line and actually broke it, but I didn’t see it so hard to prove.) So back to tech #2…. He proceeds to repair the broken PVC drain line with a piece of hose and tape. Really!?!?! See pictures. It was still leaking and I ran out into the driveway as he was pulling out and said it’s still leaking. He said that is all he could do and we would need to schedule another call to have someone replace the drain line or put a pump in. My wife paid $600 for the pump and then he says it probably won’t get on the schedule for tomorrow because the company is having a party and maybe Saturday. Really!?!?!? My wife calls the company and asks for a manger to try to get this escalated and was told she would get a call back. Crickets. The best part is after the guy leaves he sends me a link to leave a review. Well, you asked for it. Here’s the one star review you all earned

Lucas was my technician and he was excellent. I highly recommend him. He called before he came and was prompt and clear with what the plumbing issue was. He worked with me on finding the best solution that would solve my problem and fit my price point. He was very polite and I hope I never have a plumbing issue again, but if I do, Lucas will be the one that I want to come fix it.

PalmAire had Isaiah out on 12/15 for our biannual HVAC maintenance through Snyder A/C, and he brought a smooth, jazzy groove to the whole visit. The work was tight, on tempo, and clearly done by someone who knows the system inside and out.

Isaiah handled the maintenance and the UV light installation with confidence and clarity, explaining things without missing a beat. Knowledgeable, friendly, and genuinely easy to have around—no noise, no pressure, just solid work and good vibes.

Isaiah is a real asset to PalmAire. If HVAC service had a soundtrack, this one would be playing clean, cool, and perfectly in tune.