Flooring reviews in Cape Coral, Florida

Very disappointed. I had carpet installed in my house a few weeks ago and at 1st I was very happy and it looked good although from the beginning I was concerned with the seams. I thought perhaps after I vacuum them they would look OK. That is not the case and I notice these horrible seems on a daily basis and receive comments from family and friends about the noticeable seams

The seams were placed In high traffic areas where they should not be, they are crooked, they are unven and they are very noticeable. I was very much looking forward to enjoying the look of new carpet and now every time I walk in an area where the seams are I am upset and disappointed

The installers arrived with a man that appeared to know what he was doing, his wife and their adult child. The 1st day of install they were in my home until almost 9:00 p.m. and the 2nd and final day they were rushed to go start a new job. I am sure these factors lead to the poor quality of the seams

I would like to add that the team was very careful with my furniture and did not damage anything and there is very little touch up paint needed

No one from tropic floors contacted me after the install was complete to see if I was happy with the project. When they installers finished I had to sign a form approving the job and I regret not taking the time to really look at the project and signing this form

In fairness I have not reached out to tropic floors as I feel strong they should have reached out to me to check on the work

I contemplated this project for quite some time and had very competitive bids from other companies as well and I regret using tropic floors. I believe the seams In the very near future as well as throughout the life of the carpet are going to cause me problems

Very professional service and installation. Mike made the selection process painless and helped us focus in on the best choice for our application. The installers worked hard and were true craftsmen. Couldn't be happier with the final product.

I was totally satisfied with my whole experience. There was no heavy sales pitch. I wanted the great deal from the newspaper ad and I got it! Excellent price, good carpets and quick service. The installers went beyond what I expected as far as helping to move furniture and cleaning up besides doing an excellent job.
Thank you all so much
Felicity

Very good people to deal with. Price was way lower then other Floor stores in the area. Contractors who installed the floor were professional and did an outstanding job. I was impressed with the work they did laying the floor and attention to detail. We highly recommend them. Great job!

I can't believe how good my tile floors look! I am amazed!! The guys were thorough, courteous, and cleaned up after themselves. I would definitely have Tropic Floors lay tile in my house again.

Do not use this company! They did our LR/DR floor and 2 weeks later a plank started to crack and a raised area(maybe nailhead or debris)appeared under another. Mario sent a rep who agreed replacement needed in these 2 separate areas. After several calls and certified mail requesting to remedy this situation, Mario refuses to take care of it. No extra flooring product was left with us.

Job well done! Totally pleased with our repair. They showed up on time and worked hard .Thanks to Mike too for getting us all set up and sending his crew when he promised.

Great company to work with! Mike was very patient in helping me pick tile for our condo and the company went above and beyond to get me exactly what I wanted. Love the new tile and will be back to this company when I am ready for another project.

Outstanding from beginning to end! Upon entering the shop, Mario acknowledged me and offered any assistance I needed. Mario allowed me to look around and then answered all of my questions. Lyell and Lee installed my purchase. Lyell and Lee were very courteous and conscientious while in my home. I could not have had a better experience throughout the whole process. Thank You Mario, Lyell and Lee!!!

Outstanding crew - METICULOUS!

Love the new LVP flooring - such an incredible upgrade to the home. It's much easier on the feet and so much quieter than the builder's hard tile.

Thanks for a job extremely well done!!

Had 2 bedrooms completed & would give the 2 men 10 stars. Very polite, listened to a Christian station with beautiful music while working. I would suggest however to call day before to remind customer of estimated time to expect workers. They are fantastic, reasonable & professional.

Tropic Floors lives up to the hype! I had a great experience from estimate through installation. Everyone I had contact with throughout this process was courteous and professional. I highly recommend this top-notch company.

We have been using Tropic Floors for almost 2 years for some renovation projects. They have very good customer service and a great selection, especially if you are looking for something more exclusive but not too pricey. They are also very prompt and professional.

We just had laminate installed in our living room and dining room. Working with Mile was a pleasure. The installers were efficient and did a great job, answering any questions we had. When they left there was no mess— just a beautiful new floor!

Tropic Floors is a class act! The salesman Mario helped us make well-informed decision on floor material at a great price. The installers went above and beyond to be courteous and professional. The workmanship was second to none...

Work was completed 6/16/22. However, there is a lot of sloppy work with the 1/4 rounds. I will be stopping in the store on Tues. 6/22/22 to speak with Mario and lodge my complaints.

This is the second time I’ve used this business. The first time was good. So I decided to do my bedroom. The two guys moved the bedroom furniture and installed the floor within two hours. They left four hand prints on the wall. One of them said to me we did that and I said my hand isn’t that big. After they put the furniture back I noticed scratches in my living room floor. I called and they never return the phone calls. I recommended them to a good friend and they never got back with him either. So now I have two long scratches that are visible. Think twice !!

We couldn't be happier with Tropic Floors. Mike was great to work with throughout the whole re-flooring process, and when we had a minor issue with some carpet over a year later, he sent a tech out immediately to address the problem at no charge to us. I wouldn't go anywhere else!

So our office used Tropic Floors to replace some flooring. They were given a week while we were out of town to do the job and they said that they could get it done in 2 days. We came back on a Sunday to set the office back up for patient care and they were in the office still working until 2 AM. I asked what happened that they were not done yet and he claimed that he was the only one working on the project. As I was looking around to start putting things back in place, I noticed that the counter top and drawers in the cabinet in the hallway were bulging and ruined from water damage. I asked the worker what had happened and he proceeded to tell me that he went to fill a bucket of water, walked away from it while it was filling and forgot about it. It flooded the sink, counter top, drawers and cupboard doors of the cabinet as well as the floor area. He said that he would tell his boss so I let it go but I did take pictures as I knew it was not as we left it when we hired them to do the floors. I wanted to make sure that the landlord knew it was nothing we had done.
The flooring guys came back the next day to finish what was not done which was the bathrooms in reseating the toilets. I asked what they were going to do to fix the sink/cabinet area and he said that the worker gave him another story as to what happened and that was that some lady was mopping the floor. That lady was me and I most certainly wasn't mopping any floors. I was furious that they felt they had to lie and throw somebody else under the bus for something that they did, and happy I took pictures. We forwarded the pictures to the landlord as he was splitting the flooring cost with us and I felt he should know what happened. He too got a different story from the owner of the flooring company and was upset as to what was the truth. I would NOT recommend this company based on the fact that we all know things can happen, however, lying to avoid possible repercussions in business does not bode well for repeat business. Be careful when getting quotes from this company and from doing business with them. In the end they replaced the cabinet and counter top but it is the honesty and integrity of a company that matters.

My wife and I just relocted to Cape Coral, and we decided to remoded our kichen. We had Tropic Floors tile a backsplash for us. Tropic Floors did more then exceptional work. Everything was done on time, and with great quality. The installation crew were very professional and address any concerns we had before they finished.

The highest of complements and recommendations to Tropic Floors for such an excellent job tiling our condo. We worked with Mike in the showroom. He's down to earth, professional, and trustworthy. He had great suggestions on choice of tile and pattern. We were most concerned that the workmen would stick with our job start to finish with no side jobs or interruptions. And Mike came through. Start to finish - around 700 sq ft of living, dining, laundry, and two bathrooms in seven days. Remove carpet, padding, old crusty tile, linoleum. Done, done, done; no complaints or issues. Next they installed sound proofing (condo req'd) followed by the tile. Outstanding! But that's only the start. Jonathan was the installation lead. A total pro. Listened to all our concerns. Went over the whole installation process. He introduced us to the workmen: Alberto and his helper. These guys are THE BEST! Clearly they are tile men with great skill and experience. They packed in full day's work each day. Always on time. Great attitude. Hard workers who care about doing a great job. They moved our appliances to tile underneath and replaced them perfectly. No issues. We whole heartedly recommend Mike, Jonathan, and Alberto. Thank you for such a great job, gentlemen!