Appliance Repair reviews in Casselberry, Florida

Extremely Unprofessional and rude. Very uncommunicative and I would be very careful using them.

So I purchased a new Sharp undercounter microwave. It appears there are two sensors not working correctly. Sharp has been great with this. They found the repair company Ramb and they came out to my home approximately two weeks ago with no parts and said well it looks like sensors and I don't have any so we will send someone else. A week or so goes by I get a call we are sending a tech. out on Tuesday and your 3rd on the list. They call me on Tuesday stating the tech. is almost done and will text you when he is 10 minutes away. I immediately leave my office get home "waiting" never got a text so now its been over an hour. I called the Ramb office and the gentlemen put me on hold came back and said the tech. just informed him that he ran into a problem and will be leaving soon and should be at your home within 30 to 40 minutes since he is only 10 minutes from your home. So..... no now its been another 30 to 40 minutes no text form the tech no call from Ramb office. I call back and a very rude woman answers and she says let me check. She checked and came back on the phone and said nope he found a leak on what he was working on it will be another 40 plus minutes before he will be heading your way. I simply told her that would not work you need to reschedule for me I need to get to my office. She raised her voice and told me to call back when I am ready. She continued to raise her voice so I raised my and said.... Not happening I will report you and this unprofessional business on the web plus I will report to Sharp Manufacturing. I also viewed their reviews on Angi list they have this Ramb company at a 2.1 rating and not allowed on Angi list.. I would stay away from this company if you are looking to get a repair done.

Thank you Kirk

Thank you for the speedy service.

Waited all day , never showed . Don’t waste your time .

Terrible experience start to finish my refrigerator never got fixed

Andre was very knowledgeable. Fixed my problem in a timely manner.

I really don’t even want to put one star they are the worst I ever deal with they try to fine any excuse for not doing the work even after more than a month waiting for them to come it is so bad I use home Shild and they hire them and I don’t know why they chose the worest to

Oustanding professionals from Andre and Shannon they are assets to your company ! They take pride in their work and they leave the job spotless thanks so very much

I JUST UNDERTAND WHY THE 2.2 STARS . IF I WOULD CAN WILL GAVE- 0 STAR , WHAT A POOOR SERVICE I BEEN MORE THAN 1 MONTH WITH MY FRIDGE NOT WORKING THEY HAVE BEEN AT THE HOUSE BY 4 TIMES WITH NO EXIT I STILL HAV MY FRIDGE NOT WORKING, WHAT KIND OF BUSSINNESS ITS THIS, THE COMPANY SHOULD BEE OUT OF BUISSNESS., I DO NOT RECOMEND THIS WARRANTY FOR MY APPLIANCES NEVER IN MY LIFE. SOME ONE CAN HELP ME GUIDE WHERE I CAN MAKE A COMPLAINT , I
THIS COMPANY ITS ALL BULLSHIT ..................................AND STILL WITH NO FRIDGE

Absolutely worst customer service and incompetent company. After spending over $400 my appliance is still not working. They won’t hesitate to spend your money however; recommended I buy a bunch of parts for replacement yet I still have a broken machine. Save your time and money.

We had a range repaired at our store by Shannon, he did a great job.

Ramb's was the only parts dealer that had what I needed in stock! Thanks to them I was able to get a new belt for my dryer and get it back up and working the same day! I will call them first next time!

I had approached them to repair my wine cooler. I was told that visit is $95 and if they have to replace the relay then it will be $270 total. They were told the make and model number. A technician visited and left in about 10 minutes after looking at the equipment. After a few follow ups, I was told that the relay can't be replaced as it is "integrated" into the compressor. So the estimate is now $2800. Feels like a bait and switch to me.

Not a very profesional service.technicians may be good and experienced. But the amount of time they have to fix is unbelievable short.
The company try to service 6 to 8 calls a day. Giving the technician what 30 minutes at most to do something.
This is unacceptable. Do not recommend the company.

I scheduled a repair with this company and they came out and took apart the washer and rescheduled to come back out because they claimed they needed 2 people to complete the job after waiting for a week for the part. Now today they show up, still only one person and claimed the security didn't let them in. When I called the dispatch and tried to get an explanation of what happened and how much more time was needed to completed the job they claimed they didn't have another appointment for another 2 weeks. So naturally I was upset and requested to speak to a supervisor inwhich they stated none was available. SO I expressed my concern with agent and she told me to "woosah" who speaks to their clients in that manner. Very unprofessional and not accommodating at all don't use this company they are not only rude but lies to there customers and don't know what they doing. I'm putting in a complaint with bestbuy since they are contracted with them.

I have a home appliance warranty and my refrigerator went out. Ramb’s was assigned to do the repair. It turned out there were more issues that we originally thought but Shannon made sure it was done correctly. He stood up for me and my family against my home warranty company and made sure everything was done correctly. I CANNOT THANK SHANNON and RAMB’S Appliance enough. I would ABSOLUTELY use them again.

Geek Squad/AIG contracted out the repair of my dryer to this company. The poor reviews you are reading are true. Poor customer service. The tech Aaron came out 3 times to "fix" my dryer and guess what, its still giving me the same error code which is why I called geek squad over 2 months ago in the first place. Instead of giving AIG the go ahead to exchange the dryer with a new unit, they are insisting on sending Aaron back out to "assess" the dryer for the 4th time after he clearly stated to me last time if the error code persists, the dryer needs to be replaced. AIG contacted them for verbal confirmation of this and and they refused to give the confirmation. This company only cares about money and I warn you to stay away if you care about your time and sanity. The company is full of liars. I literally caught them in a lie. Not to mention, the first time Aaron arrived at my home, he refused to remove his dirty black shoes and did not bring shoe covers. My dryer is on the second floor and I have light beige carpet. I have NEVER had a technician not bring shoe covers or refuse to remove their shoes upon entering a home IN MY LIFE. Reschedule with a different provider if your warranty company sends you to them!!!!

This is the second time this company comes to my house unfortunately I have no control on who LG sends , but they are the worst. The old lady who answers the phone does not have great customer service skills. The technician who came the first time did not have knowledge on what he was doing, I basically YouTube so I could show him and thank God I have an indoor camera so if the manager wants me to send or show the video
(more then happy to do it) as I said I showed him in how to remove the top burner in YouTube.
Now this is the second time and I’m calling them just because I wanted to have an estimate and the lady answered very rude and obviously she did not have patience with me.

They were sent by the home warranty company to install a dishwasher. The technician said that I would need to get the correct parts for installation, didn’t tell me what the parts were, and that I would need to get a new drain line installed…to install a dishwasher exactly where we had the old one. I went back to the home warrant who send another company out and was able to install the dishwasher without any problems.

Shannon was amazing! He was very friendly and personable while also professional, helpful, and instructive. He was also proactively prepared to help me when I didn't know what I didn't know! I hope I don't need appliance repair again anytime soon, but if I do, I sure hope to have Shannon from Ramb's Appliance Repair!

American Home Shield contracted them out to repair my refrigerator. Technician came out informed me he did not have the correct part but would put in a similar part but if it become a problem call. Fridge went out 4 months later with the same problem. Call Ramb, Office Manager said, there aren't notes supporting my claim and hung up the phone because I got upset. This is not the first time I've had problems with this company. Please do yourself a favor do not use this company. It should be noted it was my fifth time calling and promised someone would call me back, she got on the phone speaking defensively.