Reviews of local pros in Deerfield Beach, Florida

Terrible service. I just got a new ac installed 2 months ago. It’s pouring water out all over the floor and carpet even with new flow switches that should prevent that from happening. They could only offer me 9-11pm with emergency charges even though I called first thing in the morning. I had them out last week at my other residence with another botched job. Save yourself and use anyone else. So unhelpful.

This was our first service call under our contract. Marco was very pleasant and explained the items he needed to work on.. I hope he will be our service person in the future.

Our new AC unit was a large job as we needed all new components! Cousins Air did a great job and was a great price. Very happy with the customer service and the work performed. Thank you!

Jake from Cousin Air, Inc. was very helpful. His initial job was to perform annual maintenance, but I told him that the thermostat was constantly turning on and off. He started trying to find the cause of the power outage. He spent many hours trying to figure out what was wrong with our system. He did everything he could, even calling their office to report that he needed help, and a technician, Angelo, showed up and did everything he could to troubleshoot why the AC was shutting off. The problem was not solved. The company sent another technician. Kyle checked the system and opened the fuse box. He checked the fuse at that time and it was fine, but next to the fuse box was a FPL box for surge protection and when that box was turned off it would cut power to the AC system. I called FPL and the technician came out and found that the box was not the problem, he found that the outside fuse box had a bad fuse and was cutting power. We are very grateful to the guys at Cousin Air, who were very helpful and did everything they could to help us. Thanks, guys!

I know this is late notice, but I had a very great experience with cousin‘s air. The technician Mr Daniel was phenomenal. He was extremely helpful and same for Mr Juan, amazing Company well known in Boca definitely going to recommend them to people.

The service from Cousin's Air is excellent. They have been very responsive and sent a technician for emergency repair the same day even on weekends. The technicians did a thorough job cleaning the air conditioner.

I have been a customer for awhile and I have to say thst everytime a technician comes out they are Professional, curtious and knowledgeable... Thank you today to Jake !!! He really did a great job.....

Cousins Air is Excellent. I have used them for well over 10 years. I recommend the ongoing service plan. Well worth it. All the office staff and technicians are excellent and easy to work with. Thanks!

I called and they gave me an appointment for 1am to 3:30 am it’s now 5:07 no one ever called me, after 6 calls to them.
I have been a customer of there’s for over 10 years, I will never ever use them again. What good is having a company that when you really need them they done thru to you.

The Cousin's Air installers led by Raul Gomez did a superb job with our installation. They were prompt, friendly, polite, neat and meticulous along with complete efficiency in their work. We highly recommend them. We could not be more satisfied. Thanks to the team. Aaron and Gail

I requested a tech/sales person come to evaluate my existing A/C systems and recommend solutions for the problems i am experiencing. Jim Desroches arrived on time after calling to confirm the appointment. Jim is polite, professional and truly interested in educating the customer without any sales pressure. Outstanding first impression of this company.

The technician notified me 30 minutes before he arrived. He introduced himself to me and after showing him the equipment locations, he performed the necessary steps to get our equipment working to its full capability. Christian was prompt, courteous and professional. I would absolutely use Cousins again.

Bendy was on time and very knowledgeable and efficient. He took care of our problem and solved it quickly. We have been using Cousins for many years and are very satisfied with their service.

LATEST UPDATE:
Cousins sent out a supervisor Kyle to check out the problems and discovered some shoddy patchwork at the bottom of the handler by a previous technician. I don't care as long as it got fixed and Kyle did fit it. He also sealed the upper part of the plenum in the attic . Time will tell if the problems are fixed but cousins response and honoring the warranty on their service and Installation has been amazing. Very appreciative.

UPDATE:
I leave this update in hopes that cousins remedies this issue. It's been 4 months since Installation and we have water falling down the front of the intake box which i chalked ho to condensation from it being in the garage . But now we have mold growing on all the joints where the plenum meets the handler and cool air blowing into my attic. They did not seal this thing properly . I've had nothing but problems since installation . Everything before that point was great . I need someone other than a tech to come out here and figure this out .

I was skeptical going with a big box company over my usual AC service guy but boy am I glad I did. From start to finish the experience was smooth and organized. Donald came and gave us their estimate which beat the competition . On top of that they were the ONLY company that came out and actually looked at our ducts to properly size our unit . Turns out our 20 year old unit was too large for our home at least by today's standards . Donald's in depth knowledge and availability to answer all my questions was the determining factor for us over the other 3 estimates I received. Installation was smooth and so far so good with the unit! Even the permitting process was super organized. Will be setting up a service contract with them in the future for sure . Extremely pleased so far! A++++++

Our company has been using Cousins Air for the past five years for all of our Home Watch members, and we have never had any issues. All of our members are very happy with their service. The quality and reliability are truly five-star.

— Safe Home Management Team

This is my honest review (both positive and negative) of my experience with Cousins Air from 12-23-25 to 1-11-26.

Positive: They send an email with details and photo of technician coming out so you know who to expect. They are on time. Technicians are very kind and professional. The office staff is also kind and professional.

Negative: First technician misdiagnosed the problem saying it was electrical related, not AC related therefore I had an electrician come out based upon Cousins assessment. The electrician determined it was not electrical but the AC unit itself. I asked Cousins to reimburse me for the cost for the electrician since it was their error and they did. Second technician came out since they had not resolved the AC issue. He was very thorough and spent a lot of time checking things and determined the unit had no Freon. Quoted over $700 for Freon but adviced that if I purchased the yearly service contract for $220, the Freon would only be $500+. I did that since I planned to service my unit within the next year. Freon was put in and I was all set. The next week was very cold weather so my AC did not kick on until about a week later however the compressor outside, (same issue) again would not come on, just the air handler inside. Called Cousins and third technician came out. He also spent a lot of time checking and determined ALL the Freon that I had just paid for, had leaked out. He said I would need to schedule a “leak check” that would cost $770 just to find the leak and then the cost to repair the leak would be determined at that time. When they emailed the quote and request for approval signature, I had several questions about their disclaimers so I called and asked for someone to call me back as I wanted to thoroughly understand what would transpire before I signed and moved forward. The girl who answered the phone said she would send an email to the dept and ask someone to call me. I waited and waited and waited but unfortunately never received a call back. The only call I received was 6 weeks later (a few days ago) leaving a message asking if I wanted to schedule my “routine maintenance check up”. Thankfully I had already moved forward and found another AC company. The owner came out, determined there were three problems…but there was not a leak. (So thankful I didn’t pay $770 for leak detection). He ordered the parts which were under warranty since my unit is only two years old. My AC has been working beautifully since then. Sadly I wasted $220 in a maint contract with Cousins (and $500 in Freon) as I won’t be using them for fear of any additional issues.

Thank you!!!!
Great service

Good dealing with, saved the day for this summer, thanks again

HVAC SCAM

TRIED TO RIP ME OFF FOR 10000 REPAIR THAT WASNT NEEDED

Awesome service, professional and reasonable price.

Great service, couldn't be any nicer. Highly recommended!