Electrical reviews in Fort Lauderdale, Florida

The 24-hour electrician saved the day once again... At that point, I had given up hope of ever getting my washing machine mended at an affordable price, but this guy showed up and fixed it right up. A consummate professional, he swiftly resolved the issue. To this day, I still remember how much he helped me.

I don't even know where to begin describing how beneficial this company has been to me. We have never been without power for more than a few of hours when this company has sent out their restoration team, and the process of working with them has been so simple and straightforward. They are aware of how critical "customer service" is, and this awareness is reflected in the quality of their job.

Excellent experience. The installation staff was punctual and efficient.

The electrician was really professional. The service was structured and efficient. Excellent experience.

Where should I begin with this review? The experience that I had with this company was absolutely disheartening and outrageous. Let’s start from the beginning. A couple of months back, I purchased an electric vehicle, and I needed to install a charger at my home through the FPL program. After filling everything out and waiting, I was assigned to this company. They gave me a time and time window when they were coming in to install the charger, and everything was smooth. However, after the charger was installed, I was told there needed to be an inspection done by the city, which is valid, and I said no problem. Once again, the customer service representative told me a date, but this time they did not provide a time window of when the inspector is coming. All they told me was “ we will let you know the morning of the day of the inspection.” I found this a bit weird, but I had no say in the matter. Fast forward to the day of the inspection. So, for background, I usually get up around 9:30 a.m.- 10am depending on the day. Sometimes for work, it’s earlier. I was off this morning when I woke up at around 9:45 a.m. I noticed 20 missed calls around the time of 7:30-8:00 am now my phone is usually on Do Not Disturb, so I didn’t see the missed calls. So, I got up quickly, called a rep, picked up, and was informed that I had missed my inspection and that they had to reschedule it. However, because I missed it, they will charge 160 dollars to reschedule it because that’s what they get charged. I felt in the moment that I wasn’t entirely at fault because when I requested a timeframe, not a specific time but a time frame, the company was not able to provide me one because they stated that the city gives them a time on the morning of the inspection, which is very fair. But doing this for so long, they should’ve at least given me a timeframe and said it could happen between 6:30 a.m. and all the way down to 4 p.m. so that I am more prepared. They did not want to give me a time whatsoever so I had no clue what time I’m supposed to expect a call. I requested to speak with a supervisor as I thought this was unfair and this is where I couldn’t believe the service I was given this supervisor picked up who was a lady came to the phone now I was upset and it sounded like that but in my opinion I had the right to be after stating the situation and telling her I didn’t receive a time frame which caused this issue she said and I quote “ It’s not our fault that it was cold outside and you didnt want to get out of your bed if you don’t pay the 160 we will put a lien on your home” who talks like this to a customer it felt like a threat I’ve never herd anything like this before from any company it was ridiculous give your self a favor if you get assigned to this company from FPL please please please call and try to get reassigned and please never do business with this company again and I truly hope that lady gets some brains cells and some lessons on how to speak to a customer and de-escalate the situation not make it worse I will be contacting FPL for a formal complaint.

(Response to reply)
Hello, I just read your review and wanted to go over a few key points. I never once said the job was not done properly. My negative experience is totally based on the customer service, which, if I’m not wrong, is a part of a company’s responsibility. You failed to mention the comments that were said over the phone, so if anything, it seems like the accountability on your company’s end was not taken. Another point would be this: the company had several past installations. I’m sure you’re aware of a time frames, even a non-official one from past appointments, you could’ve mentioned, but you chose not to. The comment of a “No show” is kinda funny because that would imply I had an appointment at a certain time, and I did not. The problem is you and your company lack empathy. Your customer service is nonexistent, and a formal complaint was lodged with FPL. If anything, this response from Langer Electric shows the community how you do business and treat customers.

great customer service from a gentlemen Johnny

Great electrician services!! Wouldn't go to anyone else.

My electrician (Lev) showed up on time and got the job done in a timely manner. 5 stars all around!

Bad communication overall, but when they finally came out to install the new ev charger, they did a super job!!!

Poor work,
Access panel now has wire taped to it using yellow sticker. 2nd attachment is wrapped around a panel screw.

I had a great experience here. Timely, knowledgeable, and fast! Highly recommend!

This company opened a permit and preformed a job for us in 2016, and until this day (2018) they never closed the permit and refuse to do so. Do not contract this company! They are horrible.

Do not use this company. They came to my house as part of an FP&L program, caused me to lose power in the room they worked in, and then refused to fix the problem they caused. Worst electricians by any measure.

Someone called my phone and asked for my mother. When I stated she wasn't available they hung up on me. I will be calling back Monday to file a complaint on whoever called me and rudely hung up.

The root of the problem is their scheduling process. You ask for service, they take your number. They never call, schedule someone who never shows up the day he is supposed to. Get it together, Langer.

I just had our on-call service re-connected by Robert Massoni. He did a professional job and was very pleasant to deal with. We need more like him.

Dean provided awesome service. His electrical work was very neat and clean. Would recommend Langer again because of his service!

We recently used Langer Electric for electrical work on our kitchen remodel. They were very professional and worked with our sometimes erratic project schedule. Highly recommend.

had appointment for FPL on call. NO SHOW 2X!! horrible experience, wasted my time and cost me for overtime staff on holiday week. Langer ELectric is the worst!

When you trust to a service and they let you all the weekend with no light.cuz "they had a problem in other place and can't come to the appoiment you made with them" THATS A PLACE THAT SUCKS.
Is Friday and nobody will come now.
THE WORST.

5 Star 5 Diamond ! A Plus Plus
Great Communication !
Prompt Professional Electrician went far and beyond to provide immediate service
Friendly trusted and truly conserved ...
Will definitely call Langer Electric for any of my needs
Thank you again , you guys are the best !