HVAC reviews in Fort Lauderdale, Florida

Customer service is a priority with BFS. Michelle, Spencer, Robert and Manny are always helpful and try to accommodate when making service appointments.

I wasn't here to greet the gentlemen when they arrived but if they had been anything lest than stellar my father would have mentioned it and probably already contacted you all.

I did hate to have to wait until almost a week later when my AC was out but I appreciate you all showing up when you did and taking care of the situation.

I have been a member of this warranty company for 3 plus years - never used the service. My AC went out and they didn't come out until the next day and then told me I had to wait at least a week for the part, in the middle of a pandemic in July in south Florida - not professional and very disappointing

Literally caught the technician youtubing how to fix a washing machine. I posted it on my Facebook story 😂 everybody couldn't stop laughing and commenting on how unprofessionally they are. Now my AC has been out for 2 weeks, that they installed in 2017 and they keep giving me the run around about a part I've Amazon prime 2 days. Thanks Broward Factory you guys suck

I would like to thank Broward Factory Services for the last 15 years of service. They came and took
When I call for service I am treated with kindness and the appointments are quickly made.
I wish to thank all departments for making life easier!

I want to say thank you to Robert for helping me with my ac unit issues. He is honest and passionate about what he does and it shows. Since I live in Maryland and only travel down during winter, I rely on broward to make sure my ac is working fast and efficiently. They haven’t let me down! Thanks broward!

AC out on Jun 29. They came on July 5. Got it to run. BUT IT RUNS NONSTOP. Our bill has doubled and it is humid and sticky inside. Condenser not working properly.
They said the motor module is not turning off. Needs a new motor.
They have noshowed four times to fix the motor.
I sit waiting for them three full days and my wife one day. ALL DAY WASTED WAITING ON THEM.
It is 30 days later no fix. But the main issue is no show no call.
Then they say they will try to get out soon.
The cat is very unhappy here too

Customer for over 10 years with four policies, 1 per property. I received too many "that item is not covered by your policy.. No less than 3 technicians were sent to repair my oven range. Technicians are not well trained in repairing various appliances and were not familiar with an induction type oven range. I finally junked the range which was only 3 years old and bought a new one. With current rates, I prefer to hoof it without insurance and pay as I go with qualified repairmen. As for appliance insurance, I no longer believe in it, thanks to Broward Factory Service..

BFS has been super with all of our requests. They recently installed a new air conditioner in my condo, and did it with absolute professionalism and courtesy. Erold and David were wonderful and careful to clean up and finish on time. I highly recommend BFS for all of your appliance needs!

I have had the Broward Home / Appliance warranty for a couple of years now. Someone from another A/C service called to offer an A/C inspection for a fee. I could not remember of an inspection was part of Broward's service or not, but I decided to call and ask. I was delighted to find out that a free cooling inspection is covered on both A/C units each year. The inspection was scheduled promptly. The technician arrived on time, completed the inspection in a timely manner. He seemed knowledgeable and was communicative and courteous. I was also delighted to find out that both units - even the very old A/C unit is functioning well. So obviously, BFS was not trying to con me into paying for unnecessary repairs. Good to know! I have been happy wiht BFS since the beginning.

I highly recommend Broward Factory Service to everyone looking for great, complete, no hassle service ! Fernando, helped us today, and was super pleasant and professional. I had previous dealings with the "yellow" company and was unhappy with their customer service. Everyone here at BFS seems like they actually like their job ! A+

We recently had our water heater replaced. The technician, Alex, arrived early in the time slot and did a superb installation. The shut-off valve, all drain pipes, and drain valve are now easily accessible. Outstanding work, thank you.

I had been reviewing the Gold Plan that BFS offers for about 3 or 4 weeks. This Thursday (10/4)I saw some water in my garage.
I requested BFS to repair the blockage in my drain. It was agreed that night that I would commit to a replacement plan.
Friday (10/5) no one shows up or calls. At almost 5 PM I called them. I was told that the technician got delayed and that the tech would come out on Saturday.

Sat the tech comes out, spends time doing whatever he did? He informed me that I needed some parts, that needed to be ordered. BFS was called this morning for an update. At that time I was told that the repair was going to cost an additional $700.00, on top of the $550, that was already pd ($1200 plus)
I was told that my contract did not take affect until 30 days passed. That was never disclosed when signing me up.
I'm upset and concerned about BFS true way of doing business?

A month or two earlier, I had a very similar experience with BFS. This was for a rental property owned. I was sold 4 contracts (1 for each unit) sure enough, I call for service and am told. The repair needed is not covered? More out of pocket money was required.

A mix up or misunderstanding happens, once, But twice? 2 different repairs needed, yet the same customer service issue? Too coincidental!!!

Ck with The BBB before you get LIED TO and deceived.

About two years ago both ovens in the apartment that we rent broke down. Our landlord has a contract with BFS and so we have non control over who does repairs at our apartment It took Broward Factory Service 2 MONTHS to get the ovens repaired. Recently they broke down again. This time it took 6 WEEKS to get them repaired. They rarely show up in the time-frame that they tell you and on ocassion don't show up at all. You take a day off of work to get your appliance fixed and then have to take another day off because THEY can't make it..... We just called last week becuase the dishwasher went out and they scheduled me for a week later. I sat home all day waiting for them and when I finally called, they said that they had called last Friday and left a message that they couldn't make it today. I checked my messages and they DID NOT call. Another day wasted.

We had a horrible issue with leaking in the refrigerator and no matter what my handy husband couldn’t fix it so we called Broward Factory Service and Juwan FIXED it - Excellent service and great personality!

Don't waste your money buying AC replacement! They charge you for most parts (except the cheap ones ) and will
continue to patch it till long past its life. After paying for replacement for years they wanted me to buy a part and when I inquired about a new unit they were more expensive and not offering any discount for having the maintenance policy.

We have had good experiences with Broward so far. We have called twice; once for my refrigerator (stopped working) and once for my dryer. Both times they have had a tech come out same or next day. The tech was helpful and efficient.

My washing machine stopped working and Broward factory sent a technician to repair it. He ordered a part that took a full week to get and then came back and it still didn’t work. After a lot of aggravation the company sent Fernando today who promptly diagnosed the problem correctly,figured out a way to temporarily fix the machine so that I can use it until the part comes in. Highly recommend Fernando,he was efficient, knowledgeable and really went out of his way to fix the machine. Very happy with his work.

AWFUL!!! After being a loyal customer for over ten years I am terminating my contract with this company. We had placed a service call to the company on Friday for our AC. They were supposed to come out on Monday morning, then they rescheduled for 2-5 they showed up at 5:30PM. Tom the service person was very unhappy about being at our home. We had to use our own ladder and wet vac as he didn't want to unload his truck!!! Our AC was working when he got there. We were told that the replacement part (WHICH OF COURSE IS NEVER COVERED) would be around $150.00 I found it on Amazon for $19.99. When they left our AC was not working. I called the emergency line three times that evening as I had my daughter and ten week old grand baby staying with us. No answer, even though the emergency line states we would receive a call withing one hour. Not even did I receive a call the next morning, I was then told they would not have come out anyway...NICE. I had to get another company out to fix what they clearly broke!!!
I am cancelling my contract and expect a refund for the remainder of my contract!!! We have personally worked on the owner of the company's home and I know he would never accept this type of service.

VERY VERY UNHAPPY CUSTOMER!!!!!!!!!!!!!!!!STAY AWAY!!!!!!!!!!!!!!!

Wonderful service they replaced my tankless water heater very quickly and effortlessly, ike was wonderful and polite and was determined to fix it

We needed to have our water heater replaced. Broward discovered the problem late on a Thursday during a routine inspection, and we had the new one installed by Monday. The technician, Alex, arrived on time and did an excellent job with the installation. He made sure the drain valve was easily accessible and explained how to maintain our new water heater by draining the tank once a year. The re-piping he had to do is very neat and he made sure all overflow pipes are visible. He left the area very clean. We are extremely pleased.