Reviews of local pros in Havana, Florida

I had no problem scheduling this a Marvin R showed up early and sprayed as he was supposed to do and told me what he was going to put down etc.
no problems

My experience with TruGreen Lawn Care has been amazing. I had some questions and they answered all of them and set up a plan with my specific needs.

My yard is looking the best since I use Trugreen now.

The steak was extremely tough and New York steak was horrible. I will never order or visit there again. I've been coming there for years and enjoyed it. Tough to cut or eat.

Very disappointed. Every time I have a scheduled appointment, I seem to wait and they never show up. Then I get a text saying service was unable to be performed. This service was expensive & I paid a full year upfront. So sad. I will never recommend them again.

I would not use this company if they were the last lawn care service on earth. I tried to get an online estimate and to do that you have to put in your phone number. I don't answer calls from unknown numbers so withinn 5 minutes of leaving their websites the calls started. I literally received 15 calls within 2 hours so I finally checked the number only to find out it was TruGreen. The next time they called I answered and advised the person to please remove my number from their call list . He said he could submit the removal but it would take 30 days. I responded and said "it only took 5 minutes for your calls to begin after I gave you my number but it takes 30 days to remove that number?
I told him they can keep calling but I would never do business with a company that uses this type of procedure for contacting potential customers.

What a rip off. I have a 3 acre property. The guy was on my property for 18 minutes, 6 of which he had the sprayer in his had. Report said he put down 150 oz of various pesticides. LOL - impossible in 6 minutes. I fired them today

Shawn does a great job. He gives me confidence that our grass will be green with his help. Kate Bayer

So I had to give a star just to post, but I don't mean it!

I have NEVER contracted for TruGreen services. Last week I glanced out the window and a TruGreen guy was spraying the yard. When I stopped him, he wanted to argue with me about the address. (As if I don't know where I live.) I have a dog and would never expose her to those chemicals.

The same thing happened a year ago (different guy, same company). That time I called and eventually spoke with a manager, who apologized and made the employee come back to apologize for being at the wrong address.

This year, nothing. It takes forever to reach a live person on their phone system. I did speak with a representative who said someone would call me back "eventually." So far, I haven't heard a thing from them.

It makes me wonder if their employees even know or care what they're spraying if they don't even know where they are!

Terrible business!!

Tru-green has been very responsive and helpful since I began my service. I am looking forward to the my service experience and seeing the outcomes. Will post follow-ups as I see the changes.

I talked to somebody about 6 months ago about brown spots in my yard well I still have them and I cannot get to talk to nobody . If somebody reads this it would be nice if you could call me So I have started spraying it myself. I really hate to keep going through this with you all

The young man that performed my service was very nice. I had an issue with some weeds that was not properly addressed. I probably will not continue with TruGreen

If i could give 0 stars i would. They started treating my st augustine grass over 6 months back. The problem is.....i have centipede. They also scheduled an aeration without my consent and im glad i caught it because that was a 200 dollar service i would have been charged and i didnt authorize. Thank god i was home. Also i keep getting calls scheduling service for bugs that i have in my yard from my trees and shrubs. Problem is.....i have no trees or shrubs in my yard or anywhere within 100 yards of it.( another charge i avoided 3 times) lastly i have wanted a manager to come to my house since there are queations i have and would rather ask them on site rather than them sitting behind a desk...for months i have been told he will be out but he had mever came. But they are quick to get here to do their service but not so much if you have concerns. Im done with this company and would jot recommend them to anyone. I followed instructions to the T per their request and it seems my yard has gotten worse since i started with their company!

Receiving junk mail constantly is one thing and it's quite annoying especially considering I've never been a customer, but to go onto my property, ring the doorbell and to have my dog bark for a couple minutes only to wake my sick child and myself up is unacceptable. Stopping techs from ringing doorbells of noncustomers would be a good practice and common courtesy. What's the problem with leaving the pamphlet with the other junk mail you send in the mail box or just leaving it on the knob without ringing the bell ?? Besides that I tried calling the number the tech left and it didn't even work, so what was the point?

I had TruGreen service and I was very satisfied with my Service Tech Andy. On the 21st I had a different Tech, Rebecca. I was totally dissatisfied with her service or lack there of and I called in to complain. I told them I did want her back. They said they would schedule me another service for the I was dissatisfied with and guess what! Rebecca called and said she was here to do my service. I cancel my service and then today as I was returning home from walking my dog, guess what? Rebecca was sitting in front of my house getting ready to a service! Totally dissatisfied!

The service coordinator who came out today was polite, let us know he was there, made sure he did all parts of the lawn, front and back, and seemed concerned that he do a good job...and he did.

Dexter knocked my door and talked me first on the service he would do. He is the first person to do this and I really like him. He’s polite and professional. He did a great job.

The young man today was very nice
Very hard worker. And shared with .me
Just what he was doing. Very knowledgeable about his job

Good job

Before moving to Tallahassee I had TruGreen in another city. Their service was pretty good and results were good. We had the same tech for quite a long time and he always engaged and let us know what he was doing. Moved to Tallahassee 6 years ago and eventually hired TruGreen. Service was mediocre at best and then about a month ago they mixed their chemicals improperly and killed my grass in many places. Tech even admitted this and that it affected about 10 other yards. Contacted them, supplied them with photos and dealt with a nice customer service person who said she would have a manager call. It's been weeks now and multiple emails with no call or email from a manager. Multiple emails to customer care lady who seemed frustrated as well. Look at their recent Google reviews. All 1's. Only good reveiews are from years ago. Probably new staff and management from what might have been a competent company. Stay away from this outfit. You'll be glad you did.

Keep telling them to cancel service but they keep showing up and charging my credit card biggest scam ever!!!

This is only the second time in over 300 reviews that I have rated a business with only a single star. Initially, I contacted Trugreen and arranged for service. I explained that I would like to meet the person and witness the first application. I was told it would be 5 to 7 days. I asked them to be a little more specific...is it 5 or is it 7 days. Finally I received a text the day before my scheduled service. I chose to stay at home and prepare my lawn for the service. I began receiving text around 10 am. The schedule changed 4 times finally saying they would arrive between 5:26 and 7:30 pm. Two minutes later, I received a text stating that they were unable to provide service on Wednesday and would come by another day. My feeling is that I am the customer and that my time is just as important as Trugeen's. I believe that since I am paying for the service, I should have a little input on when I would like to receive service. I suggest another company like Florida Pest Control or Esposito's. They are much more responsive to the customers wishes. I wish TruGreen the best of luck in their future. I will be glad to teach customer relation skills to your service employees and especially your management team. I will be on time and do it with no charge.