All reviews for Capital Air Conditioning

I had an very bad overall experience with this company. When I first had them diagnose my home A/C they said it was low on freon and charged me for 1lb of freon for $120 without my prior authorization. I called back later (as they didn't contact me after the diagnoses service call) and asked if there was a leak as A/C systems are closed tight systems and shouldn't be loosing freon. They said no. Three days later, I had the same issue, and they tried to then say my coils are dirty. I asked, how did my system go from being fine to having dirty coils in three days? The service manager then got a nasty attitude with me and never answered my question. They then wanted to charge $400 to clean the coils or $500 to do a leak detection. I called another A/C company (AMI Air Conditioning) and they confirmed that my system shouldn't have lost any freon, and that there is more than likely a leak in my system. With AMI, they are willing to look for the leak or see if my coils are dirty for only $75 compared to Capital Air's $500. Capital Air is a giant scam. I would highly recommend to avoid this company.

We spent $6000 on a new unit Feb 2018. We had a yearly service in January 2019. Between that time and now (Oct 2019), the unit has stopped working twice. The first time, the unit ended up working again after we had shut it off for a while. The second time, it never started working again. We called to have them come out. We expressed to them that the unit has been installed for 1 year and 8 months and we have had 2 issues and are concerned. We asked the owner to call us back, because we felt like this should be something that they come out and look at for free. He was extremely rude, and refused to send someone out to look at the unit unless we paid him $80. You could have done the right thing. They lost a customer today.

We bought 2 AC units from them 1.5 years ago. One of them dripped water on our ceiling, and it took them several service visits to determine that the unit was blowing the condensation off of the coils away from the drip pan, and the fan had to be turned down to avoid this. In the meantime, my ceiling had to be ripped open for over a month until they could diagnose and fix it properly, and it took lots of arguing that it was still dripping until they finally fixed it. But the worse problem is the other unit, which started making a knocking noise when it powered down, appears to be a failed actuator (Erie) valve. The owner, Pete, refused to repair it, and said he will no longer take my calls. I don't know how to respond to that. I was not rude or threatening or anything that would deserve such a response. He simply walked away from servicing the faulty units he sold us after we spent over $10K. My only recourse is to sue. I can't understand how they stay in business.

THE worst AC company out there . Not sure where to start . Rude people very unprofessionals, not accurate with diagnostics service person very unprofessional. I’ve been waiting close to a month now for them to finish the job and every time I call to ask the status I get the same answer “parts will be here 2 days next day we will come out and finish the job “ just made a call this morning and James who I spoke with on the phone again gave me the same run around and when I question him he hung up the phone . Save yourself the money and the headache and never use Capital Air . There’s s lot other options .

DON'T WASTE YOUR TIME OR MONEY ON THIS COMPANY! Completely unprofessional. My wife caught the tech named Scott walking around our property unannounced, he claimed to have rang the doorbell twice and called. When my wife called the office to find out what was going on, The receptionist gave her an attitude and hung up. The tech ended up leaving the job with no explanation. The salesman James was friendly up front when my wife booked an appointment. But was totally short and rude when I called to try and figure out what had happened. Instead of offering resolution or trying to correct the issue he tried to blame us the customer for the problem. Save yourself the trouble and do not use this company. Wish I could give zero stars.

Completely unprofessional! We were quoted $405 for a motor replacement , paid the $90 service call fee and then the owner called and said it would be $850+

A tech came to install what we were told was a original manufacturer (carrier) motor and it was a universal motor that didn’t match the specs of our unit.

I called to talk to the owner and the receptionist was rude and laughed and then put the owner, Peter on. He said he had no interest in working with us and hung up the phone. There are SO many places to work with DONT WASTE YOUR TIME OR MONEY on people that could care less about being honest or the customer experience.

Used to be loyal customer of this company but got so sick of the smart remarks & attitude from James over the phone . GLADLY taking my business elsewhere. Unprofessional & disrespectful.

What rude and bad customer service STAY AWAY this ac system is so bad since we received there A/C it never works and it’s a super old school system and when you reach out and tell the it doesn’t work James and the owner are rude they want to leave a family whose elderly mother had a recent stroke to suffer in hot air and not come out to fix the A/C terrible people mite be satan themselves stay away wish I can give a -0 review