Home Services reviews in Jacksonville, Florida

Always a great day when the maids arrive

I love coming home after a cleaning! They do such a good job getting up all of the dog hair and dirt!

Been using them for a few years now- they do a great job! Always love coming home on the days that I know they have cleaned!

I always use The Maids for my quarterly deep cleaning of my home. They are always reliable, friendly and fast. (And you should see how much they vacuum!)

This crew ALWAYS does an amazing job on our house! Highly recommend using their service!
Raegan K. Williams

I would definitely recommend The Maids. I have had wonderful service since starting in September. The office and teams have done a great job, consistently!

I am very happy with The Maids. They are always on time, professional and efficient, polite and friendly. My house looks great when they're done. I highly recommend the service that they provide.

I have engaged the maids for General once a month house cleaning. I find the service to be great. I really like knowing that once a month my house will be nice and clean. It really helps me out

The Maids has honest reliable and trustworthy teams. The girls are welcome in my home anytime. And they do a great job! Definately recommend them highly.

If I could give them zero stars I would. I am still waiting on my invoice the cleaning was more than two weeks ago. They had to come back twice and the bathtub still let ST clean. It wasn’t even that dirty they just never wiped it to get the soap scum off. No one ever calls me back I keep leaving messages. They took three hours to clean the house and then it’s still not clean. Don’t waste your money

I am cancelling my service after 7 years. Over and over they come later than the “window” of time they give. The last clean, they were supposed to come between 12-2. They came at 3:30. Their English is minimal, so can’t understand what you ask them to do. We often have to call the company to complain about things they are supposed to do (like dusting), but didn’t do. I keep hoping that their cleaning will improve.......but has gotten worse. They have gotten unreliable and give substandard cleaning. Don’t bother with this company, it won’t improve.

Oh my goodness!! I used other home cleaning services and was left just plain frustrated. The Maids are THE home cleaning service you want! They are professional, thorough, and kind! Do yourself a favor and enjoy what these ladies have to offer. You will not be disappointed!

The Maids came in my home and did an INCREDIBLE job. They went above and beyond. This will definitely not be my last time using them. They were punctual, friendly, and clean like you wouldn't believe. Thank you!! I would recommend them to anyone!

I was a customer for over 9 years. Beginning last summer their cleaning was subpar. Bathroom floors , kitchen floors were not cleaned. They would take a small amount of money off each time.Finally we parted ways.
Recently I received a bill from them for November 2018 for a cleaning. As far as I knew after we parted In January or so we were up to date on payments.There was no calls from the management explaining the bill. ( apparently the mistake was on their part ...)Instead they sent the bill to a collection agency . When I called management and asked them to send me a bill so I can justify the payment it took days...( witch is fine) however I asked them to contact the collection agency to say we were working on the problem. They refused. A customer who has always paid her bills and given them so much business.
I did get the bill and now am checking with my credit card company to see if they were paid in November. I have called 3 times yesterday and the general manager Polly has not responded.
I would not recommend this company !!!!!

The Maids is a wonderful cleaning service with a staff who truly cares about their clients. I have raved to my friends about their attention to the smallest details. They are very fast but never careless, and they are friendly and extremely professional. I love working with Donna at the office to schedule my service...she goes above and beyond to ensure I have exactly what I need even when I need to change things at the last moment. Highly recommend!

I’ve been with this company for several years. They are reliant, and trustworthy. Willing to adjust to certain needs / changes if needed. Friendly and cooperative staff. Sometimes , things ( like areas of dusting ). Are overlooked but rectified when requested. Different crews sometimes miss the details , but are willing to return. I wish that not to happen. All in all I am satisfied with the service.

Very pleased with the final product! The team worked together like a well oiled machine.
They truly respected my property and were very professional.

HORRIBLE! Please take my advice and do NOT use this company. This is a true story from today, 3/6/2023. We asked to change our time window to after 2pm because of a dentist appointment. Jeff calls and states that was fine and we would be the last customer today after 2pm. When they didn't show by 3:15 I called and Jeff answered the phone and stated, and I quote - "they are in route right now." Well, it is now 5:30pm and no one has shown to clean our house. I even reiterated to Jeff how important today's cleaning was as we are going out of town Friday and I wanted the house to be nice for our house and dog sitter. The thing that upsets me the most is I didn't even get a courtesy call - they just no showed. That is no way to run ANY business. Needless to say I called, got voicemail and had to fire them on voice mail. They do not communicate - this wasn't the first time but this is the first time they rudely no showed on us. Complete lack of courtesy or customer care. Will be looking for another maid service that cares about their clients because "The Maids" obviously don't care at all.

They did a beautiful job. They managed to completely clean my bathtub from old hair dye and loose caulking, which I was delightfully surprised about! I was prepared to have to caulk over the stains they couldn't get out.

I think there was a little miscommunication because I requested just the Kitchen and Bathrooms done, and was told if they had extra time they would do dusting/vacuuming of the other rooms. They ended up going over time, AND did the carpets? But it looked amazing so I did not mind. It made it easier on me moving out.

And honestly I was in the shower when they called for approval so I missed their call and they went ahead with extending the time. I'm sure that didn't make things easy for Franklin and his wonderful team. I know I left it dirtier than I intended for them, but that's what happens when you're busy running around like a mad man, moving furniture out of a third floor apartment all day, and are just tired and ready to drive away with a full uhaul at midnight!!

I was so relieved when I came back to clean up whatever they didn't get done and found they made my life much easier. Thank you The Maids. Highly recommend.

We trust The Maids in Jax. They are always kind and hard working.

Do not hire this company to clean your home. I have a small 1200 square foot home, and I hired them for a move out cleaning. I was told $207 for two hours, and this included walls, floors, baseboards, vacuuming, moping, fridge detailing, amongst much much more. When I went to check on the house after an hour and half of three employees cleaning, all that I could tell was done was one bathroom, and the refrigerator was being cleaned. I received a phone call 20 min later and was told it was going to be over $400 to finish. When I asked what had been done between three people and two hours, no one could tell me. They ended up leaving without finishing or doing what was promised. Baseboards, walls, floors, and more was not done. When I called I was told it was finished. Three days later after I left a voicemail, they still could not tell me what they did. They also admitted to not finishing, and still wanted to charge me $250+ for cleaning services they did not provide. If you want your home cleaned, and at an affordable price and also done correctly….. look elsewhere. You will not receive it here.