House Cleaning reviews in Jacksonville, Florida

The girls did an amazing job deep cleaning my house. I’m pregnant so I don’t have much energy, and they were able to work around 2 dogs and multiple cats unfazed! I am so relieved with a clean house. Can’t wait to have them come back for monthly cleans.

It was terrible. I’ve used many different maid services for “deep cleaning” and this is the worst yet. They didn’t clean any of the baseboards, the floors were awful, my shower glass and bathroom mirror weren’t even touched! They didn’t clean the face of my fridge or even just vacuuming the dog hair on the couch. They wiped the outer lip of the shower and left the dust and dog hair on the bathroom rugs. Seriously?!?!

I hate to make bad reviews for people’s business cause I have family member who owns a business also and I understand how people work hard to create their business but this is very unacceptable I feel like I’m a victim here that’s why I report this case so someone else can’t be their victim. I called for the service and they sent me a quote of $ 230 for deep cleaning service then the next day someone I believe the manager of the place called me about the price changed to $ 300 cause it’s a moving in and out process bla bla bla ok I accepted that for the major things of the two bathrooms. My property is about 950 Sq feet so I don’t think it’s too big for the job . They didn’t call to ask about how the service was until I called to leave the voicemail of complaining and no response on the next day until my husband who is American talked to them and explained things that I’m not happy about their service. I just hope they will come back and finish the job they supposed to do . I got my lesson and I’m definitely a NO NO NO return customer to them . Sorry for the bad photos but it is what it is I can’t tolerate this .

I really hate that I'm writing a negative review, especially being that I had such high hopes for this. Unfortunately, my experience wasn't so great. I signed up to have the premium service on a bi-weekly basis. We have a lab, so dog hair is a constant and loves to accumulate near the base boards. I scheduled our first cleaning for Friday, 6/19, to arrive after 1:30pm. I even received an email confirmation for the appointment. I never received a call the day before to confirm the appointment or to find out how they would get in my home. On Friday, the day of the cleaning, I still hadn't heard from anyone, so I called them. Come to find out that I was not on their schedule; I had been removed. But she told me that it wouldn't be a problem and she could still send a team out for the same time. Great! I was super excited to get home and smell the freshness. Sadly, that's about all I received. When I walked in the door, the house smelled great. But as soon as I cleared my entry way, I could see that my floors had been mopped, as there were still wet spots. BUT, they skipped the whole area that needed it the most. I could see water stains on my tile floor that were there before they even showed up. So they didn't really mop. There was still dog hair scattered throughout house. My counter tops were half cleaned. When I rubbed my hand across the quartz top, I could feel and see uncleaned spots. I also noticed a gouge in my quartz counter top that wasn't there before. But unfortunately, I cannot prove this happened because of them. But I'm pretty certain it wasn't there before they arrived. My fridge has a built in water dispenser, and you could clearly see it wasn't cleaned below it, as there was a water line where it had dripped below. My back door is a sliding glass door; they didn't clean that, they didn't even attempt it. They didn't dust the blinds or the window sill in the Kitchen. They didn't vacuum the stairs, as there were small pieces of debris on several steps. They dusted my bookshelf, but didn't put the items back where they belonged. They didn't dust behind the TVs in the living room or our game room. Now the master bedroom... our bed was nicely made. Blinds were not dusted. Carpet - half way vacuumed, dog hair still on the baseboards. Master Bath - our shower was not cleaned. They turned on the water and cleaned the handle/nozzle, but the glass door looked like they wiped a dirty rag across it. It looked worse than it did that morning. They didn't even touch the floor of the shower or the walls. Water stains were still on the chrome trim. I was so frustrated after my walk through, so I called them to express my disappointment. I even sent them pictures. Now mind you, this is brand new home, only lived in for 3 weeks. The ladies that came to our home (unfortunately, their names were never given to me) caused more dirt than before they arrived. When I called, the lady I spoke with was very understanding and said she would send out her A team on Monday to do it over. I initially agreed to that, but over the weekend, I kept thinking what's the point. If they did such a bad job the first time, how can they do better the second time. And why would you send your D team on a first clean for a premier service? I wasn't comfortable with a redo. At this point, I just wanted a refund, which I requested through text message. When she responded, she advised that a refund was against policy and that she could still send her team leads on Monday for the redo. I then asked for a reduction in price, being that I did not receive the expected service they advertised. I was denied that, initially. After several texts, she did agree to a reduction, making the total cost $85, from $110, which I accepted (however, I still believe that amount is too high for the services that were provided or lack there of). I have denied the redo. Sadly, first impressions are lasting, especially in the service industry.

No recommendation, at least for Jacksonville FL! They charged $400 for a move-out deep cleaning for a 1,500 sqf house, which is a lot of money for a small house. This service is described in detail on the website. However, in our house they didn’t even touch the windows, doors, not even the cabinets and surfaces. The shower, the oven, the fridge - literally everything was still dirty. F. e., the interior shutters were roughly cleaned from one side, but not from the backside. We complained; they didn’t show up. We called again, and I had a very unfriendly lady, obviously the owner, on the telephone. She promised to come at 2pm in person. At 2pm an employee came and had strict orders, just to clean the shower, the stove top, and some of the kitchen closet. So, the rest - literally the whole house - we cleaned by ourself. I had never ever such a bad experience with a service company. BTW, the photos were taken AFTER the second cleaning…

Their deep clean package I believe is too much for their cleaners to handle, or maybe they need a larger team to complete their deep clean list... there are 7 room areas on this list with 129 bullet points in total of what all this deep clean package includes.
I’m assuming this goes for an occupied home and or a vacant home. I can assure you out of the 129 bullet points, my EMPTY 2 bedroom 2 bathroom condo I would say only about a third of their list was complete.
2 workers, 2 hours, 1100sqft, empty place, (literally no furniture) for $230 and the place was not deep cleaned at all. Not to mention we found ash on the showers floor and 1 room smelled so bad of cigarettes and neither of us smoke. So much for getting this new place of ours deep cleaned before our stuff gets moved in.. Very disappointed. Hate wasting money and hate wasting time.

I am extremely disappointed with the level of service provided at our deep clean. With the holidays approaching, my husband and I decided to splurge and have the house deep cleaned prior to family coming into town. We were so excited, and while the price was hefty at $386 it really seemed worth the extra money for what all the deep clean included. Unfortunately, after leaving the cleaners alone in my home for nearly 3 hours, I returned to dusty blinds, dusty photo frames, a bone dry and dusty guest bath/shower (so it wasn’t even touched) and a very poorly cleaned master shower even though when asked what I wanted the most attention on, I said the master shower floor (it gets dirty easy and was looking forward to someone else cleaning it). When I noticed these items were not done well, I tried to call the office several times, and left several messages but the money has already been withdrawn from my account and it has now been several hours without any call back. This is the level clean I would have expected to receive for $100, certainly not $400 and unfortunately it doesn’t appear I will be getting any of that hard earned money back. Additionally, I now will have to reclean my house before guests arrive.

I liked that Jasmine went ahead and cleaned the tops of my washer and dryer, this had not been done in the previous cleanings and that made my whole day. This feels me she enjoys what she does and goes above and beyond. Teresa brought treats for the dog and a toy for the cats which was super thoughtful.

Five stars is an understatement for this company and crew. They were thorough, professional, prompt and skilled. They did a top to bottom cleaning of every square inch of my mother in laws home after she moved out. Immaculate job. Can’t say enough good things about them and their work. Highly recommend them.

I recently received service from this company and from outward appearances the services seemed great! My scheduled time was originally scheduled between 2pm-5pm. The day before I received a confirmation that asking if 1pm-2pm would be fine. I was okay with that. Prior to having service the communication was great...everything started off on the "good foot"... Fast forward to the day of service... I received a knock on my door at 11am, to my surprise it was the cleaning company... which would have been great, but no one called the to confirm the time with me prior. I had to have them come back. Which they did and came back on time...which was great! The ladies (Mari, Courtney and Debra) were very professional, and got to work quickly.
I received the premium service, and added refrigerator cleaning and oven cleaning. The cleaning took a couple of hours and by the time they were done...from outward appearances everything looked good! I work from home so I was not able to inspect my place before they left...but I do have a number of complaints...Two of my rooms had not been dusted, my doors had not been "spot cleaned", my oven was not cleaned to my liking and my bathroom looked amazing until I noticed that the entire shower in the master bathroom was cleaned except for behind our hanging rack...Also, the bathtub in our second bathroom didn't look like it had been cleaned. I'm not sure if it's the cleaning products used, or the lack of attention to detail...but unfortunately, I'm not sure if I'd be willing to spend another $260.00 with this company...although I was more than excited to prior to my inspection...

Highly recommend this firm as they did an outstanding job on a deep clean (moveout) of my mother-in-law's home in Jacksonville, FL, scheduling the work very promptly. Yucona in particular was very flexible and supporting of coordinating the work and timing. The cleaning crew was very professional and worked well with our realtor who represented us since we live out of town. Thank you!!

I appreciate the way Two Maids can work around my schedule on relatively short notice. The maids I’ve had the pleasure to meet are friendly and helpful and they leave our place sparkling!

⭐️⭐️⭐️⭐️⭐️ Absolutely Spectacular!
I’m genuinely blown away by how refreshed and put-together my home feels. It didn’t just look clean—it felt as clean as it did when we first moved in. There was a noticeable peace and order throughout every room. They went above and beyond what I expected and brought such intentional care and excellence to the job. If you’re looking for top-tier cleaning that truly transforms your space, this is it. Truly spectacular!

I had last minute guests call me on a Tuesday night that theyd be in town. I was able to get an appointment on Wednesday morning just before their arrival. I couldn't believe it. They were on time and cleaned exactly what I needed. Teresa & Jasmine were great! Very friendly and thorough. I will ask for them again.

I couldn’t be more impressed with the exceptional job done by the Hannah, Nicole and Deborah! From the moment they arrived, they were professional, courteous, and clearly dedicated to their work. They worked seamlessly as a team, paying attention to every detail and ensuring that every corner of my home was spotless.

Not only was the quality of their cleaning top-notch, but their professionalism truly stood out. They arrived on time, came fully prepared, and treated my home with the utmost respect. It’s clear they take great pride in what they do, and it shows in the results.

By the time they were done, my home looked and smelled amazing — cleaner than I’ve ever seen it! I can’t thank them enough for their hard work and thoroughness. If you’re looking for a reliable, detail-oriented, and professional housekeeping service, look no further. Finally, the coordination and communication from Chassidy was also very much appreciated.

Highly recommended!

I've been working with Two Maids for the past four years and have had a great experience with them. I can also easily text or call to reschedule an appointment or change a scheduled service date. That flexibility, along with the thoroughness of the cleaning, is well worth the already affordable price schedule. I have a six-bedroom, four-bathroom home, and they can complete a deep clean in four and a half hours and a regular clean in two and a half hours. They are very thorough and efficient, as well as kind and professional.

The ladies do an excellent job!

Love coming home to my freshly cleaned home! Expert Cleaner’s goes above and beyond!

Fast responding and scheduling, easy to work with and the work was great!

Best in town hands down! I love walking into my house the day they are here. The staff is also very professional and friendly

Such an amazing cleaning company, highly recommend them if you’re looking for attention to detail they are your go to!!!