All reviews for Bowman Heating & Air Conditioning

I had a diagnostic check done, which cost me $105.00. This price which I feel was a little high compared to other advertised companies in the area was not disclosed to me by the customer service rep or by the technician. The invoice had no itemization or explanation of how the cost was determined, i.e. cost of labor or label of fee. The technician told me that I would need a replacement valve, at which point I asked him if he could discuss potential costs of repair and potential costs of other viable options of repair. At this point he was unable to provide any information, deferring me to wait for a call from his office. My concern was whether I spent 100 just to tell me that I knew already....that my AC was broken, or would it be applicable towards my initial desire of repairing my AC.
I contacted the office shortly after the technician left to inquire about the cost of repair. Bowman contacted once they were able to get information on the cost of the valve to be replaced. The cost was $825. The $100 I paid would be deducted and the final cost would be $725.
I asked the rep how the breakdown of the fees were.... essentially, how did they reach that price, (cost of the valve, hourly labor costs, etc.) Her reply was that they don't provide that information, the price is just given.
Now, I personally don't know what a valve would cost, however I don't believe that it's even half the cost of $800. Which makes me wonder whether a price was just pulled out of the air. What really bothers me is that the cost of new AC units start around 800 bucks!
I feel like I got overcharged for a simple diagnostic, or at least I feel Bowman failed to disclose their price. Moving towards repair I was given a price that's simply not justified even when asked. How is the repair of a "valve" on a unit $800 bucks when the unit probably cost that. I personally don't feel comfortable moving forward with this company. I'll probably contact Sears, so I know what I'm spending my money on.

I had them come to my house on the 26 of August because my AC wasn’t cooling at all. The guy they sent was some what nice. I told him my problem and he seems as tho he was on top of it. I expressed to him everything that we had did to try to make sure that the AC wasn’t clogged in the drain. So he did the same thing that we did and said that our AC was good to go. Sunday night I had to call another company because my AC stopped working again. The same problem I had before when you all came out happened again. They fixed the problem, my unit had froze and was very very low on Freon, which was never checked before. My frustration is that I paid you all for nothing. I called you on Saturday because my unit wasn’t working and never heard back as of today. I am very disappointed in the service I received. I will never use you again!!

I called Bowman Heating and Air to inspect my attic’s ductwork and insulation because I noticed wet spots on my ceiling. I had used this company about a year ago to install a new AC (though I know the ductwork is unrelated to that), but I wanted to go with a company I was familiar with. Bowman responded quickly and came out to assess the situation. As expected, I was told we needed new ductwork and insulation—something I already suspected.

However, the most disappointing part of the experience was the follow-up. We were told that the boss would contact us with a quote the next morning, but two days passed with no communication. When we called to check in, we were informed that they don’t do attic work until February! Why wasn't this mentioned when we first called? It’s shocking that a business would turn away repeat customers, especially when we’re dealing with active wet spots on our ceiling.

I’m extremely disappointed with this company and would not recommend their services to anyone. Poor communication and customer service.