HVAC reviews in Jacksonville, Florida

The technician that came to my home, Jeff, was professional and considerate (wearing PPE given pandemic). He identified areas of concerns and put in orders to address them immediately. I received my call back within a day to schedule for minor repairs covered under warranty. Thanks Jeff!

Always a pleasure with Air Flow Designs. Very responsive and excellent quality work. Everyone from the techs who some to the house (ex: Jeff) to the folks in the office like Austin, Ashley, Miriam, etc. are easy to reach and keep us informed.

I would like to say that I was very happy with the service I received from Air Flow Jacksonville. I had called for service and Chris came out the next morning and took care of my clogged drain. He also took the time to help me with the changing of the filter which I had struggled with. Asked if I had anymore questions before leaving. I am so glad I chose Air Flow when I purchased my new system last year.

Sharyn Kraemer
Orange Park FL

Jeff P showed up exactly on time. Troubleshot system. Gave quote for replacement system. He followed up on ordering new system and then called to let me know what date and time install would be. Provided friendly, caring and professional customer service. Very knowledgeable.

Joe V was the person that came out to the house to fix our a/c unit. He was terrific he explained everything to us. When Joe replaced the motor it still did not sound right. Joe said it need a new blade so he ordered the blade within a few days he was back at our house and installed the fan. He did not leave until both of us were happy. Joe was great and I would recommend Joe to come out again if we have future problems. MM

Today we had our annual maintenance inspection and service for the A/C. Our technician was Yatchen - who called before he came to let us know he was on his way. He was thorough and informative. We decided to get the annual maintenance plan with 2 cleanings a year.

We've used Air Flow before for other maintenance as well as a repair. Air Flow also installed the HVAC system in our home.

We recommend their services highly.

Charged me $445 for a 15 dollar capacitor in a virtually new A/C unit they installed. Asked for a itemized bill and. they refused. Asked for a supervisor and no one returned call. Unit is just over 2 years old and now compressor went bad. Used a new company. Said it was poorly installed and a rush job. Now I'm out another $1800 for a New Home build just over 2 year old A/C.
If I could I'd rate them a zero.

Well, Im not a negative reviewer, but after 18years, Im exploring a new HVAC service provider. .

I give 2 stars but this is based only on my early history with Air Flow.

For background, I inherited a transferable service contract. Then Air Flow installed my last Infinity unit in 08. I paid for annual maintenance AND FOR A 10 YR LABOR warranty agreement since then. Until recently, the service was great; the personnel were responsive and the prices were fair. But within the past couple of years, each tech who came to call was a new employee. As my labor agreement expired, I noticed prices climbed each year. In the past 18mos, I renewed only the annual maintenance.

So when my most recent service call - after a fairly recent annual maintenance visit - cost me a trip fee just to tell me my compressor failed, you can image my frustration when there was no willingness to include that cost as a credit toward a new system installation. My status gave me no additional priority despite the fact I had a complete outage. And incredibly, I had to chase the Sales rep for a quote, who scribbled costs on a form that was beyond difficult to read. The rep never called me to follow up, much less answer any of the questions I had (such as when can the work begin, what parts are included and are they in stock, is financing an option, what rebates am I eligible for, and what add on services can I obtain). So Im left to interpret a quote that is 1.75x the closest competitor, I think.

1 week without air and I still havent heard from my rep.

To say Im truly disappointed with Air Flow is an understatement.

I have a new build, been in the house for six months had a nest thermostat put in before I moved in. It worked great for six months. Then my condenser stopped working. I called for the one year warranty and they sent there tech out for blamed it on the thermostat and also tried to charge me 75$ on a warranty call which after arguing then honored the warranty. He installed the original thermostat and the system worked but had a horrible buzz to it for one night. The next day I Iooked inside the panel at the condenser somehow over night the wires were disconnect from my unit and those connectors are very strudy, someone must of disconnect them I'll let you all guess who I think it was. So I am giving them one star because I can't give any lower because they are either incompetent or they tried to scam me

Jason and Alexander responded separately to my call. Jason did the analysis of the problem and ordered the part that needed to be replaced. Alexander came with the new compressor and related items to do the job. He did the entire installation of the compressor, refrigerant charge, filters, etc., tested the system and put in back in service more quickly than expected.
Both technicians did excellent work in a cordial, informative manner.

I am lucky that my Air conditioning system stop working days before my service agreement contract was due. I called Air Flow Designs Heating & Air Conditioning, for my air conditioning system failed to cool the house. The Tech came out found the coil need to be clean and the defrost circuit
board bad, either to be cause of the cooling problem. The Tech later discovered that the system was out of freon. He said that he don't know where the leak is, and this could take 3 to 4 hours and he don't have time for that, so he goes and order a part that is not in his van. Here where i found to be lazy and not caring for the customer. At the least service the system with freon (no cost to him) to find the real problem. Who knows the freon could last, for one cooling the house and for two until the part come in which was two days. The Tech flat out said NO for the freon and requested money for his service. Then i said no, later i get a call from the main office telling me that i need a new system costing 6,200 dollars. now if the Tech had service the system, my intention was to replace the entire heating and air system any way. The Tech and i speculate think if he service the system with freon it could last months and the customer will be content. I know that my system is 15 yrs old and it about time for a new one. JUST BE HONEST and do your JOB. My next step is the BBB.

Our technician & salesman, Jeff Polansky does outstanding work. He is trustworthy, dependable & professional. We are very pleased as well as with the installation team. We recently needed a new unit at our second home. The installation team was on-time, reliable, professional and very courteous!

Air Flow Designs is truly amazing. I have dealt with other AC companies that I had bad experiences with. Airflow is totally different the tech was professional and knowledgeable he did such a great job installing my new system no details were missed. This will be the only company I will use for all my AC needs. Highly recommended.

Air Flow Designs is the epitome of utilizing the cheapest products, installation techniques, and back it up with rude staff, and horrible service. Let me preface with saying, we did not select Air Flow Designs, they were contracted by our new home builder, which should tell you why we are having the issues, builders are using the cheapest vendor they can find. We have a 16 month old complete unit from Air Flow Designs that has now failed completely, twice, leaving our home between 90-95degrees and unlivable for days as they work to get a technician out to service. When onsite, we found that the reason for the first failure was a poor installation, and not sealing the air handler, which allowed condensation to drip into the unit, and damage a chip board. After replacing the chip board, they still failed to seal the unit to prevent the same thing from happening again, and a week later, our system has failed again. Not even calling them back, I'll pay another company to come in and fix their work, before I entertain the idea of an Air Flow Designs employee in my home ever again! Their is a reason you only see Air Flow Designs in new construction, they are providing the cheapest tricks on the block!

We built a house two years ago and airflow installed our HVAC, in those two years our air and heat has gone out three times. The most recent time was July 1st. We called and told us a tech couldn’t make it out until the 5th. Fine. The tech came out, spent 5 minutes in the house, charged us 99 dollars and walked out. 3 days later our air was out again. I called the office after hours and was told someone would reach out to me since this wasn’t an emergency. Today I called the office 25 times throughout the entire day and no one ever picked up. I left several voicemails and was never able to speak with someone as the temperature in my house rose to 85. I had to call the Orlando branch and speak to a supervisor in order to get a tech scheduled to come out. He was lovely but I am losing faith in the ability of this company to fix my air. The fact that I’m dealing with this on a two year old unit is ridiculous. Do yourselves a favor and find a different provider for your HVAC needs.

I bought a new house 1-1/2 months ago and first found closing delayed due to continuous delays in AC contractors' schedule and then AC went out of order on the 2nd floor as of Sunday evening. I reported to warranty department of the Providence homes and got informed that they notified the vendor Airflow Designs that will contact me. Two days passed and no one called, so I had to get their phone number from the Providence home to chase them. A technician came yesterday and found two parts failed and told me it would take days for them to order parts. As of yesterday evening, I lost AC downstairs, so the whole house is out of AC! I called the builder and the Airflow again, but they kick football and give me no solution even though I suggested that they can relocate a part from a home available for home to my home and then install the new part there after it arrives instead of holding my family in the heat at this time of the year. This is totally unacceptable and unprofessional!

We have had nothing but bad experiences with this company. We just sold our home and called them to come out and look into an electrical issue with the AC (which mind you is only 2 years old). They no-showed on us, rescheduled, and then no showed again TWO MORE TIMES. Now they’re telling our realtor they cannot come until August. We are literally waiting on them to come so we can close on our home. Totally unreliable service.

Also- Our AC stopped working after only a year. We had them come look t it and they misdiagnosed our issue and ordered the wrong parts. We went a week without AC and they were little to no help.

Whatever you do, don’t use this company!

So disappointed- I have been working with this company for over five years-trusting them and never questioning them on price. They have serviced my home and my family’s home for years. Diagnosis was a blower motor $1350 - called a few places and found out they would do the same repairs for $850- spoke with Sam the service manager and as he put it, we are in business to make money- I agreed but said there is a limit on the gouging- I will no longer use this company moving forward- what a breech of trust- I have requested they come and remove the part and reimburse me in full. Still waiting on Sam - he doesn’t reply to his emails or voicemails - sounds like he can’t handle the position. I’m getting the impression that everyone is commissioned at this place. At this point I’ll take my loss and never use them again-recommendation: get an estimate first- and compare prices

This company pulled a fast one on me and is sketchy, beware... First tech came out and told me the expansion valve needed to be replaced. Another tech came to fix it and immediately tells me he has to come back with another part that will only take 15 minutes to install. Turns out, that part was the ac compressor and i get billed for $1500!!!!! The part was under warranty but a 6 hour job costing $1500?? Ridiculous. Not to mention, the schedulers failed to provide the quote to me ahead of time. Considering the tech told me it would be a quick job I assumed it wouldn't be too costly, but clearly I was wrong. The service manager said 'sorry' and offered nothing in return for hitting me with this huge bill. If I had known the cost ahead of time, I would have gotten quotes from other companies! Keep in mind, this is the same company who installed the unit 3 years ago and did not back up their work one bit. Carrier fronted the money for the parts and I had to front 100% of the labor to replace the parts. Airflow designs gets paid $1500, win win for them!!! Will be sure to never use them again nor recommend their service.

I edited my response to reply to below feedback from the owner:
1. I never complained about how many days it took for the service to be completed. The system was not run at all from 1/8 to 1/14 so there is no way we did more damage. Of course, had that been communicated you would be well aware that the compressor did not fail during that time. Keep in mind, the ac compressor runs both heat and ac so if the AC compressor was bad, the heat would not work (your service manager agreed to this over the phone). However, prior to 1/8, the heat was working just fine however the ac was not. The service manager was surprised to hear me say this and had no remark to this.

2. I understand Carrier does not cover labor, but you as the seller and original installer should have some liability in the game when it comes to a new unit installed on a brand new home. But you do not so you take advantage of repairs when you can, just like this (i.e. I pay $1500, carrier covers parts, you get paid). Again, I would have liked to have another company quote the work if I had known it would be $1500 which is obviously not a big deal for the big fish out in the world like yourself. You can call me if you would like to change my mind, you have my number.

3. Based off other reviewers and 3.9 rating I wouldn’t say you are known for exceptional service, clearly things have changed during the latter 62 years.

I'd give a zero if I could and STRONGLY recommend you hire someone else. We were told that the work we needed done was under warranty, yet at the end of the day we paid nearly $500 for a new thermostat (the third one they've installed btw) that I found on Amazon for $45. At the end of the repair, we were informed that we also needed a heat strip that would need to be ordered and would be another labor charge. Had he told me at the beginning when he 1st noticed that, I could have verified again r.e. the warranty and price checked around (which I later did with estimates ranging from $195 to $210 - Including Labor). We were told that this 2nd item was the reason the thermostat kept breaking, and we logically concluded that the new thermostat should have been free as the problem part is under warranty. Had we realized earlier that the warranty wouldn't apply, we would have definitely gone with someone else, as we have had nothing but bad experiences with this company (who we later found out has a terrible reputation) and have found them to be dishonest, and MASSIVELY overcharging for their services. On top of everything else, the technician was rude, condescending, and very difficult to understand through a heavy accent. When we complained, they sent out a 2nd technician who blatantly said we'd been price gouged, and said the technician didn't even do any of the work he'd charged us for except the new thermostat, and we did not need a heat strip. We later found that they pay their techs by the hour, so they are encouraged to spend as much time as possible, Of course, the 2nd Air Flow Tech said we had black mold in the house and wanted us to install a black light unit as an all day job for several thousand dollars. We paid to have the house tested, there's nothing here. We called Air Flow and were told they had sent our concerns to a higher level person. We never heard from them again. Again, I cannot overstate that you SHOULD NOT RELY ON THIS COMPANY!

DO NOT USE THIS COMPANY. 0 stars. This company installed and maintained my AC system 12 years ago. I called in late May/early June 2023 to get the system inspected to get ready for the hottest part of the summer. Both systems worked fine. Technician came out, said I needed 2 new capcitors. He pulled the filter out of the main unit and it was wet. He said everything was good now except I needed to replace the capicitors and replace the filter. I had both capasitors replaced. When the same technician came out later for the capacitors he now noticed I needed a new compressor. He quoted around $2000. I didn't want to replace it on the day I thought it would all be resolved. I called a couple of weeks later to set up replacement. No one called me back. I called and left messages. Now part is backordered, the main system is leaking water, and the new price is $3800 for the compressor. Every time they come out I get hard sales pitch on replacing to new systems and a new set of problems. Austin in service/sales states in his professional opinion, AC systems only last between 7-12 in Florida and I must replace. At every turn there has been shoddy work, poor communication, pressure to replace entire system, lack of response, and I suspect active sabotage. Nocatee families beware!