All reviews for Strada Services

Can't ask for a better experience, the company is quick to respond to my needs and the technicians are always professional courteous and respectful

Appreciate Roiner for his great customer service. He was timely, patient, attentive to our needs, and very professional. Thanks Roiner!

Amazing technician Todd Hunt. He came on a weekend and found the problem. He was very thorough and checked every part inside and outside. This is why we stick with Strada every time. Now we just wait for the part.

So I got home and noticed that my thermostat was off. Apparently I had a clogged pipe which poured water into the pan setting off the shut down of the system. Contacted Strada and they sent Adriel. Gotta tell ya, the guy was awesome. He knew exactly what the problem was and solved the issue quickly. He was professional and very knowledgeable as he answered numerous questions I had about the system. Adriel, you saved my bacon tonight, family sleeping very comfortably on a hot night. Thank you.

Jahmel and the other technician did exactly what I needed, and finished and cleaned up in a reasonable time. I needed 2 outlets installed on the back patio. They were professional and even arrived ahead of scheduled appointment.

This is our second time working with Jahmel and (first time with) Jovell and I couldn’t be happier!
Before they even arrived I was notified that they were on the way (their pics included and ETA).
Upon arrival, the guys were very friendly and happy. I appreciated their communication of the plan to adjust chandelier. Even during the process, they checked with me multiple times to ensure I was happy with placement. All the while, protecting and being careful of railing and chandelier.
(pictures are before and after adjustment)
Thanks Strada for having such kind, respectful, and knowledgeable employee's!

Adriel🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾!!!! Is God sent, after having TWO guys sent to home for HVAC maintenance Andriel came in and BAM! DONE AND DONE!!!! Super professional, very informative and knowledgeable. Definitely recommend Strada Services but ask for ADRIEL!!! By far best technician ❤️

Amazing and very detailed service. We got super lucky with our tech the first time and he even told us about the yearly maintenance plan. He returned to our home for the second maintenance of the year and he was so detailed and explained everything to us. We will be requesting this same tech if possible for service for the future. Thanks James S.

Gabby was fantastic and really took the time to go through what she was reviewing and cleaning during my regular maintenance scheduled appointment. Would highly recommend!

Adriel from Strada recently tuned up our HVAC system. To say that our system is in great hands with him is an understatement. He was knowledgeable and thorough, explaining whatever I wanted to know. He is a total professional and gentleman. Highly recommend him.

We had an issue with our HVAC system. Strada sent out one of their technicians named Adriel. He was very informative as to what was happening and communicated with us exactly what needed to be done. Strada supplied the new part and Adriel replaced everything efficiently and very quickly. He even cleaned up some parts of the HVAC system that were dirty or clogged and replaced the insulation foam at no charge. He gave us some great tips as far as air quality control and even gave us a link to order the perfect match air filter! Our A/C is now running better than ever! Thank you Adriel and Strada for your excellent service and help!

Adriel was at my home today to service my HAVAC system. What a great guy, he was very professional and kind. He made sure that I understood everything that he was doing. Such a caring and honest person. This kind of work ethic is what makes a company prosper and excel in today's market. Thank you Adriel, you sir are the best.

Adriel did an excellent job with my AC! He found a very small leak and took the time to explain exactly what was going on. He was extremely kind and professional. He even gave me helpful tips on how to keep my AC in great condition. I really appreciated his thorough and friendly service.

My recent experience with Strada Services was amazing. My heat went out during the recent cold spell. I contacted Strada and they sent a technician out that afternoon. The technician spent quite a bit of time determining what was causing the problem. She provided the options for repair and I asked for an estimate on replacement due to the age of my units. Within an hour I was provided with several options. My new units were installed two days later. The installers arrived timely and did an excellent job. Answered all my questions. Overall it was a positive experience.

For such a large company the customer service I received from Strada was impeccable. I don’t pretend to know anything about HVAC systems. Your technician (Chris) knows his craft. Probably the friendliest technician I have met thus far. With Conner and Chris I was up and running in no time. Good bye Goodman/ Hello Lennox. At my age it was the piece of mind I needed. Thanks for your hard work and dedication!

Response was very quick and the unit is currently working. The problem occured with the tech present and he jumped the fan to get it started. It worked after that, however, no actual repair was done and I'm confident that the underlying cause is still present - capacitor going bad, perhaps.

Roiner J Plaza was the technician who came to my house to do a semi annual preventative maintenance check up on my HVAC system. Roiner was VERY thorough, VERY thorough. He was here about an hour and 30 minutes. He checked every little thing, every nook and cranny, every single solitary thing from top to bottom, inside and out, like I have never seen any other HVAC technician do in 20 years.

Although his English was extremely broken and he was kind of hard to understand at times when he spoke, I paid extra attention to make sure I understood what he was saying. All in all, he was a very good technician, and I am very grateful for him taking the time to inspect my system to make sure that it is in top shape and continues to work perfectly.

The only criticism that I have is that when he was outback with the big fan outside, he did release a lot of Freon, which I have never seen in 20 years when a technician was doing upkeep maintenance and inspections routine inspections on the fan outback so when he had released a lot of Freon, I kind of freaked out and asked him what in the world was he doing?

He said he would put the Freon back which like I said this was the first for me to see that much Freon being taken out by a technician and then having them put it back so that kind of made me not trust him in a sense that he knew what he was doing because I’ve never seen somebody so much Freon in just a normal routine maintenance check. I watched him extremely closely after that.

He did put the Freon back, which was fine, but whenever something like that happens, it causes great concern for me. I just don’t need any problems in the future because a technician may be accidentally released too much Freon when he shouldn’t have.

Additionally, I only expected him to be here in an hour so I would just say that if he can become a little bit more proficient in terms of moving things along, that would be great. I did not expect him to be here for almost an hour and a half, but those are the only two things that I would say he would need to improve on. He really is fantastic and a great asset to Strada. His personality is great and like I said, I have never seen an HVAC technician be this extremely thorough as he was. He’s a good guy.

Technicians were excellent. Was initially told replacement fan motor was covered under warranty but it was not when replacement installed. Was told replacement would be installed the next day but motor supplier was closed. Installed 3days later after cold spell. Administration sometimes is less than ideal. Have requested detailed invoices but have yet to received despite having made payment.

The blower fan stopped working on the furnace. I called Strada and they sent Jeremiah out. He diagnosed the problem with the blower motor and, got the new motor and came back to replace it. It now works as expected. Total time from call to repair was six hours. Thank you Jeremiah. Strada’s fee policy is usurious. They charge a $144 fee to show up and diagnose the problem; okay. However, then they charge labor fees on top of that. If I elect to have the work done then they should apply that initial fee against the labor repair fee. Two hours of work amounted to $732! That’s not right!

On Tuesday morning, April 15 2025, at 6:30 am, I had a Strada white pickup truck pull out into my travel lane without stopping at their stop light. I had to tap my brakes. After seeing this type of driving, I can't bring myself to hire Strada with the lack of respect. When I looked in my rearview mirror after Strada pulled out in front of me, there were no other vehicles behind me. The truck entered onto 295 eastbound toward the I-95 interchange. I'm including a map showing the Strada truck in a red line.

Terrible business practices! Did not honor service contract from the company they acquired (Florida Air) Sent an electrician with wrong part and info needed for a call. Do not recommend this company at all.