All reviews for Strada Services

Had to place three calls before someone started a ticket to send someone to my home. Once they came out, the diagnosis was wrong and system went down 4 days later. Would not recommend Strada to anyone. Very poor customer service!!!! Second tech came out and found the problem. He was so good. Too bad I had to go so long without air as they could not provide a technician over the weekend.

I hate to give this rating because the employees were all great and the work that was done appears fine. HOWEVER, when I originally got a quote, I asked for a main breaker to be installed in my inside panel (which would be in addition to the main breaker already in a panel outside near the JEA panel), an Interlock for the new main breaker, and a generator inlet port in my garage so I could power some things in my home during a storm. This mechanism mechanically will not allow the breaker to the generator port to be ON at the same time the main breaker (connecting house to JEA lines) for the house was ON. It protects the linemen working to restore power from being shocked and possibly killed if someone forgot to turn OFF the main breaker separating the house from the JEA lines while running a generator.

There seemed to be a little confusion in email exchanges after the quote and even the morning of the work. However I was perfectly clear on what I wanted. I had even joked during the quote visit that I could avoid getting any of the work done (and save all the money) by just running a cable into my laundry and back feeding the house via the dryer 220v plug after flipping my main breaker. But that I didn't want to do that and wanted to be perfectly safe so no one got hurt whether I was the one hooking up the generator or maybe a new owner or another member of my household was. The person quoting the work said they completely understood.

BUT, as the work was being done and I noticed they were wrapping things up, I realized they were NOT installing what we talked about. What they were doing is putting a small metal locking tab on the breaker for the generator port they installed so that if you had a small luggage lock or similar on there, it should stop someone from connecting the 'generator inlet' to the house wiring unless it was removed and the breaker flipped. When I said this was not what I wanted and that I had been perfectly clear this would be unsafe, I was told that when they went to the parts store that morning prior to installing at my house and were not able to purchase a new main breaker or interlock for my specific panel. (I already had a quote from another company with part numbers or descriptions required for my panel so apparently they are available somewhere. Also it's worth mentioning that my breaker panel cover has a knock out specifically for a main breaker so there is one available. Just not locally I am guessing.) I was also told that I would have had to get an entirely new panel installed to get the main breaker and main interlock. I wish they had called me prior to coming to start the install and given me the choice of how to proceed.

This 'solution' does not stop someone from having the generator connected, the breaker on to the generator inlet, and the main breaker on as well thereby risking the lives of anyone working on the power lines. The main interlock would have made it impossible to do this which is why I wanted it.

From what I have been told, this is against code. This would FAIL inspection prior to selling the home which we are looking to do soon. So now I guess I can advertise the house has a 220v outlet in the garage for an electric car charger or 220v air compressor after I change the box/plug they installed from an inlet to a normal outlet like a clothes dryer. But I CAN NOT say the house is prewired for a generator inlet and dont really feel comfortable using the port to feed the house unless I am 100% sure no one else will have to interact with the wiring.

So now I will have to look for another company to come in and find a way to do what I wanted and was told I was getting. All they had to do is tell me that the parts were not available locally and I would have just delayed the job until they could get them OR used another company who had already given me a quote with part numbers of the parts that would work. But instead I didn't find out about the parts issue until the work was about done.

**EDIT Owner NEVER REPLIED to my call he asked for below.

Terrible experience. Long story short, my home is a year and 2 months old. Had a tech come out on a Thursday diagnosed a broken blower motor, “express emergency” requested the part. It’s September in FL my home is now 85 degrees. Had to beg the customer service lady for them to do anything and finally she offered a portable AC unit. Monday comes around they say the part is lost we can’t find it. They find it around 4pm, come to fix the AC and say give it four hours or so and it’ll start to get cool. It’s 10pm at night now our home is still 85 degrees and we are paying for a hotel because they also took the portable AC unit. Then I call the 24/7 number and the lady tells me oh someone can come tomorrow 1-5. The worst customer experience where is the urgency???

I would strongly advise you look elsewhere.

I paid $180 for them to come look at my issue (no heat). He was at the house for nearly an hour, and was determined the issue was a bad thermostat. I was not at all confident this was the issue, and just swapped my thermostats from my functioning upstairs unit to prove the point. Confirmed thermostat was not the issue.

Called another company to come for a 2nd opinion later the same day. Issue was found and fixed. Inline filter dryer was rusted/cracked, freon leaking (visible on the ground and by touch), and a dead capacitor that needed fixing. This technician was shocked a licensed technician (Strada) looked at this the same day (4 hours earlier) and told me the thermostat was the issue and left.

I contacted Strada and asked if they wanted to make it right, weeks have gone by, and no response from them. I took that as a no.

Is there a reason why this driver can weave in and put of traffic on St. Johns parkway and cut people off driving at a high rate of speed heading to old 210? Then speed through the South Hampton neighborhood which has a 25mph sign posted. Currently parked at the intersection of E. Banister and Trafalgar CT. acting like he's lost. Why don't your vehicles have license plates?? None of your phone numbers work.

Terrible service. Came out to look at our AC which isn’t working at all and were told we would hear from the manager the next day. It’s now three days later and I’ve been trying to get a hold of them All three days and keep being told that a manager will call me back and I never get a call back. Nothing has been fixed and we still have no AC. We even purchased a maintenance plan from them and they obviously don’t honor any of that. Strada don’t comment on this to call your customer service team because that gets your customers nowhere and is a waste of time.

These guys came out in August and told me my blow motor was broken. The part was on back order but said they would call when it comes in. They took payment in advance.

Fast forward almost 2 months later, I called for an update. They said they called the parts department and the part was in and they will call me same day to schedule the install. They never called back.

I have my wife call back on 10/05 and they say the manager is working on it and we will get a call back.

We call again on 10/07. The part was never ordered even though they already charged me two months ago for it. Still waiting to this day for the part and install already paid for in advance months prior.

I called Strada back in late July for closet light non working. I spoke with Nancy in Tennessee. I asked what the light would cost me being Strada did the complete electric for the Holiday Builders new house in 2023.She looked up and found the light to replace.I was told $144 and change. The appointment was set for August 6th 2-4 pm. I traveled to the empty house as I recent moved. However I called as appointment failed. I reached a Gregory and was told that whomever quit the job two days prior. I never received a call to the effect. He mentioned that I would have a price adjustment for the failed appointment.Long story short, Another appointment set today 10am -12 August 19th. Finally in last hour Chris Johnson showed up. He was polite ,efficient and done replacement 10 minutes. I asked for the bill and was told $208.55. I feel and call this robbery.I see no point in ever using this company within the community or recommend. I am again disappointed.