Water Purification Company reviews in Jacksonville, Florida

Steven came out to our home today and explained everything I would need to know about my newly installed lead home water solutions water softener and water purification system. Steven was so professional and helpful! Thank you so much leaf!

In less than a year, I had two Leaf Home Water softeners installed, each failing within months. The first stopped filtering after only 4 months, and the second one after 6 months. Disappointed, I contacted Leaf Home for support.

Leaf Home offered no real solution. They pointed to a clause in their contract that eliminates their responsibility if the source water changes. The contract vaguely states "water conditions can and often do change seasonally” and that additional supplies may become necessary in the future. This broad wording allows them to claim my water chemistry shifted and that maintenance is now my problem.

The only way to sustain proper filtration is to replace the carbon media every 4-6 months, at a staggering cost of roughly $500 per replacement. Essentially, if I don't continuously pump money into the softener, I’m left with a $4,500 lawn ornament.

Leaf Home Water softeners clearly lack long-term durability, and their warranty seems designed to be unhelpful. Don't waste your money and time – look elsewhere for a reliable water softener solution.

We had a new system installed about 2 months ago. The installers damaged my personal property during the installation. We also had a small leak in the system where it was not sealed correctly during the install, that luckily was discovered by a contractor that came out to our house for a bathroom remodel.

I called the main number and reported this issue. They repaired the small leak. In terms of my damage, someone called me and they told me- and I quote- “ I’m assuming it was the installers that damaged my property”- right in the vicinity of where they were working inside my garage; this was discovered the same evening we came home from work when the install was complete- when only my husband and I live in the home. They have made no effort to propose any resolution to my issue, and now have stopped returning any of my communication.

I will update the review with additional information as it happens.

I had a really great experience with Leaf Home Water Solutions...professional representative who shared some really interesting information on the water here in Jacksonville. He offered a great solution and I am very pleased with the overall high quality of the water treatment in my home!!

Mr. Micky Martin is the best person to work with. He’s extremely knowledgeable, patient, and doesn’t pressure to purchase anything. He has a true passion for the work he does and a true caring for his customers. Thanks again!

Never buy a system from this company. Our previous water system worked fine, but it gave out. The Leaf Home system, for which we spent over $8,000.00, stinks, literally. We now have an intense sulpher smell to our water which we never had before. After spending this huge amount of money we were told to drain and sterilize our hot water heater ($350.00) replace the anode in the water heater ($155.00) and run city water through the system. In addition, the system uses only Leaf Home water filters and parts. This means that when you replace something, you have to pay the inflated Leaf Home price. Your annual maintenance visit will cost you around $700. Half of that is the UV light.
So, in your first year of ownership we paid an additional $1,100 and still have stinking water.

Never buy from this company.

A water system is something that you need here in Florida. I had a whole house system installed without the water softener. I put an under sink reverse osmosis filter in the kitchen. Almost 3 years ago it was 3500$. Worth every penny, no more hard water rings in the toilet and the dishwasher leaves less spots. The under sink system needs the filters replaced and you can taste when that time is. It’s 200$ for that and to check out the house unit to make sure it’s doing what it’s supposed to. It cycles and flushes itself every few weeks. They have a 1 year service plan but it depends on how much you use the filtered under sink unit. They installed it within a few days after purchase. I recommend completely using Leaf Home Water Solution

I love my water filtration system! Tricia was so friendly and helpful. I felt she was genuine in her sales, and never pushy. I would definitely recommend this company. Ask for Tricia!!

I've changed my mind about Leaf Home Water Solutions! The system I bought worked great and came with a promise of great follow up and service. I've been trying to get my unit serviced for almost 8 weeks and cannot get a call back or an appointment set. I've also learned that I cannot replace the UV Bulb myself as they have added a proprietary chip so only their bulb will work.
Unfortunately I can't get anyone out to service my unit so it beeps 24/7 and gives me a warning that my water may be unsafe to consume.. DO NOT DO BUSINESS with Leaf Home Water Solutions!

DO NOT USE!! Absolute worst experience, extremely overpriced and do not recommend. Had my system installed 3 weeks ago, my water smells and has tons of black particles in it. They’ve come out twice to “fix it” and I’m still having issues. They claim they can’t remove/refund the system until they try to remedy it 3x (which they can’t show me any documentation of this “protocol”). I’ve also asked 3x for them to test the water after installation to show that it is actually working and they haven’t, which only further proves how shady a company this is. Biggest mistake I’ve ever made.

City water water was destroying my appliances, fixtures, sinks and toilets. I hated bathing in my water and refused to drink or cook with it. This filtration system has removed all of the hard water coming from the city and I no longer fear my water. Sales team (Jason) is very knowledgeable about there products and the installer (Jerry) was phenomenal.

Great customer service, was having some issues with the battery back up but I was able to get in contact with a representative and the process of getting everything back up as really smooth and efficient. If anyone is looking for a great service, a good company, and an even better water system you are in the right spot.

Love their service and results, beginning to end. We moved here from TN and had no idea about hard water. Skip came to our home and tested the water, shared results, gave us options, he was so humble and experienced. We selected our options based on what was best for us. Our installer, Mehdin, was extremely knowledgeable and experienced. He did an excellent job! Amazed at how he could measure a pipe cut naturally. Truly the best. The day of the install everything changed. Took a shower and got my TN hair and skin experience back. Body wash and shampoo actually lathered! Our appliances, bodies, pets, plants and more thank Leaf Home Water Solutions!

Excellent solution for our water issues! Before installing the filter, the water had a strong smell and visible residue, but now it’s crystal clear, fresh, and tastes so much better. We’re extremely satisfied and highly recommend their service!

Steve was great very knowledgeable and friendly. Explained everything.

Brett did an amazing job he was very thorough thank you

Kyle was kind, professional, and very informative. Highly recommend!

We had this installed for my mother. They were all on the spot for getting installed. NEVER said up keep was $800 a year! Now service office in Jax, FL can't even show up for appts and will not call back. BUYER BEWARE!! DO NOT USE THIS COMPANY!!!!!! If I could give negative stars I would.

Do not buy into this system. They charge you an arm and a leg for the product telling you it is $100 maintenance fee and then turn around and increase the fee year after year. Definitely scammers. I understand inflation but not to this degree especially paying almost $8k to install and from then $100 maintenance fee. In 5 more years I am going to be paying the cost of installing the system in maintenance fees! Stay away!

Last year after servicing the unit the Alarm continued to go off and we come to find out the it was serviced incorrectly and the bulb was installed cracked. They are great till once the deal is done, service sucks after they have their money. White glove service doesn’t exist!

Updated. 5/2/25 They finally came out and took care of everything. Let's see how it goes next year. Hopefully, it will be smoother.
Too many phone calls just to get an annual service! Why does it take almost a week and playing phone tag JUST to MAKE AN APPOINTMENT??? Big mistake. You would think they would call the customers if they want to make money changing filters. I couldn’t get a hold of anyone immediately after it was installed last year too. I had several questions and the sales rep was MIA and no one could answer questions regarding the placement of the tanks and water outlet that was placed directly over the water shutoff cap directly at the foundation. That can’t be good?

5 Stars for Leaf Home Water Solutions!

We had an amazing experience with Leaf Home Water Solutions, and we couldn’t be happier with the service. Mick, our representative, was fantastic! From the moment he arrived, he was friendly, knowledgeable, and took the time to thoroughly explain our options. He was patient with all our questions and made sure we understood the whole process.