Reviews of local pros in Jupiter, Florida

Conscience of surrounding area inside, show coverings, tarp, ladder, vacuum all handled with care and the technician Sascha was friendly, helpful and took care of the issue expeditiously. He took time to explain, demonstrated issues with photos and had the office contact me right away with a quote for needed parts. Sascha is 100% professionally!

Responsive scheduler, answered the phone right away and actually talked to a person. Same day appointment with no “emergency fee.” The tech was kind, knowledgeable, and cleanly. He wore boot covers which I appreciated. Took photos of all steps of the process and shared prior to checkout on an IPad so you know what they are saying is true. No attempts to try and upsell at all, which is rare. Highly recommend.

Bradley was a very positive person. He truly tried everything he could to get our system back up and running. Very polite. He always knocked on our door before entering the condo. He was explained exactly what the problem was and how it could be corrected with a new part. Unfortunately it had to be ordered.

DO NOT HIRE THIS COMPANY. I have never had so many issues with a contractor, and I worked with numerous contractors for many years on several other homes. We contracted Stephen K Denny to install a brand new AC/heating system in our family's vacation home in Delray Beach - this included both the inside and outside components. On Sept 1, three techs installed it a new system. The install took an entire day. There were numerous conversations among the installers regarding how to install the system. Several hours after they left, we had problems with the system. It could not be shut off, and was incorrectly installed. We called the company, they sent out a tech, and were told the system had been incorrectly wired, and as a result parts failed. She said she couldn't fix it because she didn't have those parts on her truck. We were flying home the next day. After several phone calls the next day, the company agreed to obtain the parts and send a tech out to fix the system before we flew home. We were told the system was fixed, and we left for the airport - we just made the flight. Between the phone calls to the company and waiting for the system to be fixed, it took another day. I came back to Delray Beach in the early hours of November 15 to discover the AC system had been running nonstop since I left on Sept 2nd! There was no way to shut off the AC without shutting it off at the breaker panel. I called later that morning (at noon) and was told I was the next person on the list and that a tech would be out in approximately an hour. A tech didn't arrive until 6:45 pm. He had a terrible attitude. Before he came out he called at 5:20 pm and initially said he wasn't coming because it was dark, then said "I will educate you." This tech said the same parts that failed the night of the installation failed again, and that the heating components were never installed! He said I had to wait until Monday for the system to be fixed because he didn't have the parts. He shut off the system at the breaker panel. It was in the mid 80's and I didn't have AC for the rest of the weekend. I called this company Monday morning and said I wanted a new system since this system had been degraded due to a poor installation. I was told a senior tech would need to assess the system before a decision could be made. I agreed. At 9:45 Monday, Nov 17, the senior tech came out to assess the system. Two hours later, I asked the tech if he finished the assessment. He said yes and that he was fixing it! He said several parts failed, including the main circuit board and sensor, and thermostat, and the heating system components were never installed! The senior technician worked until 6:30 pm fixing a bad system. Additionally, this tech said that one of the parts that failed is a known problem. I asked why that part wasn't replaced when the system was initially installed; he had no answer. It took several calls on my part as well as the senior tech's part before the Senior Service Manager finally called and agreed to have a new system installed. Since the system was last repaired, I made numerous phone calls to inquire about the date for the new installation. Tim, the senior service manager said he could not give me a date and has not called me back. Additionally, since the last system repair, the AC turns on when the house temperature is lower than the temperature that the AC is set to. Furthermore, I discovered that the air is barely coming out of the vents. Our family spent $10,500 for a brand new system that still has issues - and clearly has no intent to install a new system. If I could give them less than one star I would.

My visit needs an explanation. The technician explained to me in detail and showed me a video because I was interested in lower humidity and Cleaner air. He explained in detail what I would have to do with my new air conditioner and he did make adjustments to the fan so that it would take a little longer to cool, but that would help take the humidity out. He was fantastic. His explanations were very understandable and this will probably lead to a job for the company because their employee was so good at what he did. I was under no obligation and he did come down to the Boynton Beach area. I was very pleased with the integrity of The tech . He was not looking to just make a sale. So I would strongly recommend this company. I got them from the Internet while I was searching for this type of information. I felt no obligation to purchase anything and was given a plethora of information.

Update:

Sasha repaired my newer AC system, installed by another company, through Stephen K. Denny, and I couldn’t be happier. He was professional, efficient, and informative every step of the way.

When it came time to replace my second, older AC system, Garfield and CJ handled the installation — great guys who were friendly, professional, and super tidy. They left my home cleaner than when they arrived! The new unit is perfect — great balance of cost, features, and quality. I bought the 10-year parts and labor warranty, and as wonderful as these folks are, I hope the system is well behaved making that investment a total loss for me and all profit for them!

This team is a breath of fresh air: skilled, polite, and clearly proud of their work. Highly recommend Stephen K. Denny and his crew.

I would highly recommend Stephen Denny, Inc. we’ve had experience with great service in the past and recently had a new A/C system installed. I met with Tim their Sales mgr and he spent a lot of time going over different manufacturers, efficiency, warranties, sound levels etc. I immediately felt comfortable with him (I’m in Sales and can spot crooks within a min). Tim is very honest and would give pros/cons from experience, which were validated from my research. We went with a 4 ton Train XV20i withe the Clean effects filter and the price was very good and has an outstanding warranty.

The install took about 5 hours and the Wilsone and Josh team did an outstanding job. The connections were clean and sturdy… they even installed the dryer filter inside next to the air-handler to keep out of the outside elements to last longer. The end result with fit and finish is Top notch. Great team!

Great company!

I can’t sing the praises of Matthew enough . Due to my not explaining our issue clearly ,
Matthew had to do double the work to solve our issue. He was professional, and unruffled. Matthew worked diligently and very hard in very hot conditions to remedy our problem.
Very grateful for a job well done.

We recently had a new AC system/compressor installed, and the entire experience has been excellent. From start to finish, the company has been amazing, no complaints at all. Every technician and employee we’ve interacted with at our property has been professional, knowledgeable, and genuinely great to work with. Highly recommend.

The worst experience ever! Why is it so hard to find a trustworthy air-conditioning company? This tech suggested that I replace my unit that was installed in 2019 and all the coils parts in the handler replaced in 2021 because he said a $200 part needed to be replaced and it’s no longer under warranty and then I need Freon, but he didn’t know where the leak was never bothered cleaning the drain which she was here to do and suggested that I replace my AC. I obviously told him I will get a second opinion and wasted my entire day waiting for him to get here to try to sell me a new AC unit. I will not be using this company going forward.

Justin was great! He arrived on time, got to work right away, and performed a thorough evaluation of my very old unit. He clearly explained the issues, backed everything up with photos and detailed readings, and offered a solid solution. I’m now getting a new unit installed, and I’m so impressed that I’m switching my AC service membership to Stephen K. Denny!

Bradley was here on time as expected to do a warranty repair on our AC. Very polite and knowledgeable, and completed the job promptly. I have used SK Denny for over a decade as they installed and maintained our two AC units. I have been consistently impressed with Denny's technicians over the years, and Bradley just reinforced that.

Efficient Service! A service call was set up on a national holiday for first thing the next morning. Bradley arrived on time, quickly cleaned heating system and had heat working shortly thereafter. They sent invoice with pictures within an hour of the service call. Really impressed with efficiency and customer service. Would definitely recommend.

Matt communicated with me that he was available earlier and it worked better for my schedule. I appreciated him calling me and checking. He offered suggestions on how I could do maintenance on my system. He had to order a sensor but ensured me that I could use my system. Great job Matt!

Mike was excellent. We have had humidity issues in house. Mike listened to everything we said identified a definite clog and cleared it. He was here for doing twice a year maintenance on the ac unit. Someone is supposed to call me today from the company to discuss humidity issue further. Again, Mike clearly is a great addition to your company imo.

First time using this company for my AC service maintenance. Initially spoke with Missy who scheduled the appointment, she was very helpful and understanding. The service technician Luc was a very nice and respectful youngman. Went over the pictures of my AC unit and future recommendations. Thanks to Missy's helpful customer service, Luc replaced my old UVC light kit with a new one I purchased. I purchased their annual service plan. I hope that the company continues to provide good customer service and that their techs are always diligent with the service and helpful. Thank You!

D’Andre serviced our A/C units he was on time. Most of all we received a report of what was done on each unit after the service. I have never received a detailed report such as the one I received from D’Andre after our scheduled maintenance service. I highly recommend purchasing a maintenance package because knowing the health of your A/C units in Florida is top priority and homeowners must stay informed. Great work! Glad I found this company, honest and trustworthy.

I’ve never written a non 5 star review but Where do I start….

Had a minor issue (eev valve) that I knew about but wanted to see if they can diagnose and fix. I am very busy so always happy to give someone else business if they can help take something off my to do list.

First tech, Louis, bumbled around my house looking at my condensate line, spilt water Down my kids wall, didn’t clean it up, and tried to tell me my system was broken and passed me off to a sales guy. Louis had a real issue listening to me and diagnosing the issue.

Next guy they sent out, Sacha, was a nicer gentlemen but told me I had a Freon leak. But in the process of looking at my system? managed to break my cassette cover, but didn’t tell me. I noticed a few days later when I got back in town.

Overall just extremely frustrating how clumsy this company was. $115 spent for a broken cover and an aggressive sales pitch. I managed to find the time and fixed it myself.

I haven’t had time to call their office, but will try to see if they can fix their mistakes.

I had a great experience working with Stephen K. Denny AC. From start to finish, the process felt professional and transparent.

Jason, the sales representative, was extremely thorough, personable, and knowledgeable. I was very hesitant about selecting a contract, but he never came across as pushy. He took the time to explain everything clearly, answered all my questions, and made sure I felt comfortable and confident in my decision. It’s hard when making an expensive investment but Jason answered all questions and give me a good piece of mind with my decision.

The installation team, Wilson and Josh, were outstanding. They were knowledgeable, professional, and hardworking. They walked me through the full scope of work, answered every question I had, and delivered high-quality workmanship. They made sure I understood everything before leaving and took pride in doing the job right.

Overall, I’m very satisfied with the entire experience and would recommend Stephen K. Denny AC to anyone looking for honest service and quality installation.

Great people ...great service! My dad found Miklos many years ago and we’ve been customers ever since. The maintenance contract has worked out well for through the years. In Florida, A/C can be extremely important…Miklos has ‘saved the day’ for us more than a few times ….arriving at the house quickly, getting the system up and running again.
Thank you Miklos team!
Mike

Very knowledgeable, professional, on time, couldn’t ask for better service