Plumbing reviews in Kendall, Florida

I had James has my tech and he is awesome, quick and very informative with my situation. He is very polite and honest. He is very sweet and very prompt and efficient.I recommend him to anyone if you get roto rooter ask for James he's the best.

I called about 6:30 am and was booked an appointment with a technician within the hour. The condition and age of the garbage disposal meant we should buy a new one. The technician bought one and installed you. The project was complete by10:30. Wonderful service.

Roberto from Roto-Rooter did a great job fixing my clogged kitchen sink. Roberto came in and cleared it out completely. He was professional, on time, and easy to work with. Highly recommend!

Thank you Roberto for your professional service and advice, prompt phone call and arrival. Roto-Rooter is now my preferred contact for all my plumbing needs and services. 5 Star service and customer support!

I had a persistent clog in my kitchen sink that just wouldn’t go away. After another plumber failed to clear it with snaking, Roberto from Roto Rooter came in and immediately impressed me with his professionalism and knowledge. He diagnosed the issue quickly and cleared the blockage completely. Now everything drains perfectly! He was prompt, courteous, and left everything clean after the job. Highly recommend Roberto and Roto-Rooter if you’re dealing with any tough plumbing issues—he gets the job done right!

Excellent experience. Manuel’s customer service was excellent, including take the time to understand our needs and to explain various issues and options. I felt like a partner trying to solve a problem together.

Roto-Rooter Plumbing & Water and his team are outstanding! Professional, reliable, and efficient from start to finish. Their representative, Roberto Cazanova, personally ensured everything was done right, and the quality of work exceeded expectations. Highly recommend for any plumbing needs

Roberto was amazing! He came out to the job late at night, was super friendly and professional, got the job done quickly and efficiently. Thank you so much!!

If I could give more than five stars, I absolutely would. Roberto from Roto-Rooter delivered one of the best service experiences I’ve had in any industry—hands down. He arrived early, greeted me with kindness and confidence, and within minutes, diagnosed and fixed a clogged toilet that had been causing me major stress. But what truly sets Roberto apart isn’t just his technical expertise—it’s the professionalism, poise, and human-centered care he brings to every step of the process.

Roberto worked quickly and efficiently, but never rushed. He took the time to explain what he was doing and why, ensuring I felt informed and reassured the entire time. He treated my home with respect, leaving the bathroom spotless—truly sparkling—as if nothing had ever gone wrong. It’s rare to find someone who handles both the technical and interpersonal sides of their job with such excellence, but Roberto does exactly that.

What truly blew me away was how Roberto went above and beyond by stepping in to communicate with my Spanish-speaking property manager and landlord. He handled all coordination and payment logistics with grace and clarity, removing all barriers and making sure everything flowed smoothly. His bilingual support was invaluable, and showed just how much he prioritizes making the experience seamless for everyone involved.

Not only did he fix the issue, but he also made me feel completely taken care of. Roberto handed me all the proper paperwork before leaving, answered every question thoroughly, and ensured there were no lingering concerns. His positive energy, calm demeanor, and attention to detail turned a frustrating problem into an experience that left me smiling. That’s not just plumbing—that’s customer service excellence.

Based on this experience, I will only use Roto-Rooter going forward. Roberto has made me a loyal customer for life. If this is the level of care and excellence Roto-Rooter delivers, you’ve earned my trust, and then some. I hope his manager, regional director, and even the CEO of Roto-Rooter take the time to read this, because employees like Roberto deserve bonuses, raises, promotions—all of it.

Thank you, Roberto, for saving the day and reminding me that there are still professionals out there who truly care about their work and the people they serve. You are a star, and Roto-Rooter is lucky to have you on their team. 🙌🏾❤️🙏🏾

Roberto Casanova is an excellent technician. He was prompt and clearly explained the issue and the solution so that an informed decision could be made. He completed the job and was courteous and professional. Highly recommend.

Amazing Service - We got a new kitten. The kitten decided to explore and climbed into the base of our designer pedestal sink and got trapped. I was awakened at 7AM to the meows of our new kitten. When I realized what had happened I tried, in vain. to get the kitten free. So, I started calling plumbers while the kitten was crying out in terror. The first 4 plumbers could not get to me fast enough (some were next day). Roto-Rooter Plumbing heard my story and dispatched Manuel who was at our house in 1/2 an hour and spent 3 hours freeing the cat and putting everything back together and in working order. Manuel was extremely concerned and loving towards our kitten the whole time. He had to remove the pedestal and rescue the cat and then put everything back together. I know what you are thinking - who has ever heard of a loving and caring plumber!!!! And wait there is more !!!! I was prepared to pay $500 - $750 for this amazing job! Manuel then told me that Roto-Rooter has a pet rescue policy - they do not charge to rescue pets!!! This was totally free!!! Wow - I am going to add them to my speed dial and recommend them to everybody.

First time using Roto-Rooter on a Sunday. I was very impressed with Jordan and his assistant. They were very professional, honest, respectful, knowledgeable and on time. They made me feel at ease and confident in making my decisions. Their prices were reasonable. Very happy with their work and they even cleaned under the sink cabinet and floor before they left. Maria Garcia

Amazing service, our tech saved the day, and saved us from having to visit our in laws to shower! Triage from phone to technician was excellent. Technician was professional, timely, and delivered. Would definitely recommend, especially if you need same day support.

Roberto Cazanova was excellent. He was great at communicating the problem and telling me exactly how much it would cost before he started his work. Came quickly and did the job properly.

Roberto was very kind and helpful. He arrived quickly and solved our pipe issue within the hour. I would definitely recommend him for all toilet needs

Had a great experience with Roto-Rooter thanks to Roberto. He was professional, knowledgeable, and respectful of our home. He showed up on time, diagnosed the problem quickly, and explained everything clearly before getting to work. You could tell he knew exactly what he was doing, and he made sure the job was done right. Highly recommend Roberto and Roto-Rooter for anyone needing reliable plumbing.

Amazing super fast service. The technician found the leak, replaced the garbage disposal, in less than 10 minutes. It was absolutely insane. Turns out our last contractor that did our kitchen charged us for a new garbage disposal but just reinstalled the old one.

It was a little more than someone off thumbtack, but after way too many bad experiences getting scammed on there with shoddy service, we just went big name and paid a little more. It's so worth it.

Roberto from Roto-Rooter was absolutely outstanding. From the moment he arrived, he was professional, knowledgeable, and incredibly thorough. He took the time to explain the issue in detail, walked me through the repair process, and made sure everything was working perfectly before he left. It’s rare to find someone so courteous and skilled—he clearly takes pride in his work. I wouldn’t hesitate to call Roto-Rooter again, and I’ll be asking for Roberto by name. Highly recommend!

Roberto and Jean did a great job! They arrived on time, quickly identified and fixed our clogged pipe. They were incredibly professional and courteous throughout the process and took the time to explain everything to me clearly which I really appreciate. I’m truly grateful for the experience and highly recommend them to anyone in need of a reliable, plumbing service.

Technicians Sergio and Shawn were incredibly knowledgeable, effective, and most of all kind. They quickly supported me with a small plumbing issue in my father’s apartment and also provided valuable knowledge about other larger fixes to be performed in the house. I also appreciated the company’s excellent customer service over the phone and email.

Jose (Tech #539) works for Roto-Rooter and he was absolutely amazing! From start to finish he was professional, courteous, and efficient. He really knew what he was doing and delivered flawless work. I couldn’t be happier with the job he did. Everything was done perfectly and with great attention to detail. I highly recommend Jose and Roto-Rooter to anyone who needs a reliable plumber.