HVAC reviews in LaBelle, Florida

Our system is 17 years old, but has been maintained and worked fine. But recently lost efficiency and last two days clearly not working. Called our usual folks at D and D air they handed us off to Rocket because their folks were unable to get here. Rocket came right away got us back in action and nicely suggested it might be time to invest in a new unit. Really helpful and understanding and gave me a more than reasonable quote for a new more efficient system. Thinking it over in a cool house again.

Adam A serviced my HVAC today. He went above and beyond to explain everything to me. He gave me great hints to keep my system in tip top shape. He was the most thorough technician ever! I will be asking Rocket Cooling to schedule him for all of my HVAC services.

Diego Velazquez is a fantastic technician! He was sent to my house to figure out why unit was loosing power. Right away he diagnosed it and started working on the solution. I can tell he was going above and beyond to make sure things were done right. He even mentioned the fact that his companies management tells him to make sure everything is done right regardless of how long it takes. That is a good company who trains and supports his employees to do right by their customers. The unit kept having issues and he did not leave until he figured it out. I’m glad I used Rocket Cooling and that they sent me Diego. I will continue to use them 100%

Very pleased. Adam called to say when he would arrive and was on time. Very informative, pleasant to talk too.
Made sure we were happy b4 he left.
Would be happy to have him back if needed.

*2nd Update--heat isn't working. Lovely.

*Update--I paid for the extended warranty and the service contract. I thought they were supposed to be available 24/7.
My AC stopped working tonight at 6pm. I called right away. Left a message. 45 minutes later, I called back. The technician on, Ryan, said he'd look at it tomorrow since he already worked 12 hours. He said hed call me back tomorrow. So much for 24/7 service. *
The installation of my new HVAC system went well, or so I thought. At the 6 month check up, the technician told me it was not wired correctly for heat. The technician said this service would be done at my convenience. I made the appointment for the needed service at 4pm. Since I have to work until 3:30pm, already took the day off for the initial installation, spending $8000, I appreciated not having to lose more time from work.

The technician showed up at my home at 2:30pm. I received a phone call from that technician and I told him I'm not available until 4pm; the appointment time. Since it's now season in Florida, I can't just leave work at any little whim. I then get a call from the woman in the office who proceeded to tell me the appointments are not guaranteed and she can't have a technician sitting around for 2 hours waiting for me. WTH? Why did I make an appointment for something they messed up and now I'm supposed to bow down to the scheduler's whim? Not! You need to be very assertive with this company or else they'll walk all over you.

The tech called to notify that he was on his way. Upon arrival, he got right to work and thoroughly checked the unit, inside and out side of the building. He was polite, efficient, professional and will return in six months to do the summer preparation. A job well done.

We had to call Rocket Cooling on a Sunday evening & they had a service man at our home in less than 45 mins. We were so happy to see this man!! We had a leak in the ceiling from the AC unit. They got up in the attic, did what he had to do & was done in no time. We are so appreciative of him for coming so quickly on a Sunday evening & Taking care of the problem. We are a lifetime customer of Rocket Cooling now. We bought our unit from them in 06/20 & are so impressed with every aspect of the install & service. I highly recommend them for all your AC/heating needs.

Our tech Ryan was quick, extremely knowledgeable, and informative as to the repairs needed. Second time I have used Rocket Cooling and ever so happy with their service!!

Rocket Cooling offers great 👍 and dependable service. They are friendly and very knowledgeable in there trade. My serviceman Adam gave me a lot of tips on keeping the condensation line open.

My wife has a medical condition that requires her to be in a cool climate control environment. When I call to report a problem with my AC unit, Cindy answered the phone. She was very professional and efficient. She explained the response issues and took all my information. This was at 12:28PM. At 1:28PM I received an e-mail stating that a technical engineer was on the way to my assist with my issue. Jon arrived shortly after the e-mail and solved the problem within minutes. After completing the repair efficiently and professionally he explain other options the company could offer. He explained he was one of the owners and provided me with one of his cards. The card did not only have the company’s main line it contained his cellphone number. What an impressive and professional experience. I would highly recommend this company

Thursday 29 August 2019

Today Rolly came out to do the first of two preventative maintenance scheduled for the year on the unit. Like the last time we had service, he was very professional and informative on the task he was performing. We received a text advising a technician was in route and it provided the technician name. He arrived a short time later. We would highly recommend this company to anyone need Air Condition installation or service. Great job to the men and women at Rocket Cooling

Rocket Cooling came out and re-ducted and insulated the space above the ceilings. Our crew did a fantastic job. The space they had to work on was VERY small and their work was professional and they were great to deal with. I would hire these folks anytime. Thanks for a great experience.

They installed a new Trane AC, 2 ton, in my home. The Smith brothers were very professional. They were on time and finished their installation the same day. They left my home as clean as when they started. Their pricing was very fair. I highly recommend them.

Paid 145 for the guy to diagnose my system. Said my overflow needs drained. Charged me 110 to fix. So 255. 2 days later ac went out again. Guy who came said I need to replace my whole unit. Had him test my blower. Tested it and it was bad. Said wouldn't be able to be ordered until Tuesday. Went myself to a ac shop got the part still wouldn't help. First guy had good intentions but the second guy was trying to sell me something I didn't need..

Jon was very knowledgeable and straight forward and honest with us about our system. Stated he didn't think it needed to be replaced as we have been told from another A/C repair company. He serviced the system as needed and seems to be working just fine..He gave us some good options in case we have to replace the system also. The punctuality and professionalism and quality of Jon from Rocket Cooling is something that is hard to find these days. Great job keep up the good and honest work. Blessings.

Jerry Fillingame was very professional and courteous. He called to give me his expected arrival time and met it. With my physical limitations, Jerry went above and beyond to help make sure our system was functioning correctly and went the extra mile to make sure we were satisfied. On a scale of 1 to 10, he’s a 12.

So I always forget to set up my AC maintenance, but when I do Rocket calls me and reminds me of it. Today was maintenance day and Junior showed up on time. He did a great job of cleaning the system and not trying to sell me anything. He was professional and courteous. Thanks Rocket Cooling for another great service job. And thank you Junior for a job done the way all like it. Well and professional. Will continue to use Rocket on a regular basis and I recommend that you give them a chance to earn your business as well. No company is perfect, but I believe you won’t be disappointed.

Everyone at Rocket Cooling was awesome. 1st Jerry came to check out our problem within a couple of hours of my phone call to the office. We decided a new unit was our best option and he put the order in for the replacement.The scheduler set us up to have our new one installed the next morning. The two service technicians switched out the unit’s and were done in less than three hours.We want to thank everyone for everything Rocket Cooling done for us.

We've been using your company for a little over a year now. I have no complaints :) In the office or in the field your staff are courteous, professional, helpful and more. They go above and beyond to assist and educate. We appreciate your service and human touches that make this an enjoyable experience.

Jerry is a superb, professional. He did a first rate servicing of our AC. I highly recommend Rocket Cooling. They work with you to arrange convenient service visits to mesh with the home owners needs.

Professional service and fair price for service provided. Jerry is the best. He was at our home within 1.5 hours of our Saturday Memorial Day Weekend phone call. Promptly assessed and repaired. We love Rocket!

Albert did a excellent job and I am satisfied with the work he did to make my drain line easier to maintain.