Waste Management reviews in Largo, Florida

This company is terrible, they constantly miss garbage pick up. They left 20 bags of garbage in the middle of the parking lot and when they were made aware of this their decision was to leave it there for the next 5 days. Which was nice to have over the holidays when friends and family was over.

This company is growing faster than it can keep up with. They are gobbling up smaller collection services as they move north from Miami. My previous collection service was great...they never missed a pick up and offered ample collection. Coastal came along, bought them out, and now I have had nothing but headaches. They have missed multiple collection days. They have lowered the number of cans/items that can be collected. They have even cancelled (yes, cancelled!) my service without my consent... I had to figure that out on my own after a 1.5 weeks of missed pick ups. They reinstated my account but had no reasoning behind the cancellation. When calling about my bill, customer service was not very helpful and gave me that phone number for the Billing department. That person couldn't make heads or tails of my charges either... I am currently searching for a new collection service, but have to wait 30 days, per Coastal's cancellation policy. I can't wait.

This porta john has been stuck in a construction site wildlife conservation area for over a week. I’ve called the number everyday. No answer, no response. It is labeled Precision, but I called and the voicemail says Coastal? I’m hoping that any attention this post makes will help clean this problem up.

Has suspended service for Oldsmar during the storms. We have had one pickup in two weeks. Understood to not have staff pickup during the storm but why was there no service today? Why was service skipped twice after Helene?? We have trash and debris everywhere and not a god dang peep to your customers. We of course want your staff safe but at least communicate with us so we aren’t piling household trash out to the curb only for it to further rot and decay in the hot sun.

Do better. 0 stars. Waste management resumes their services ASAP and notifies its customers. Not fair to your office staff that will deal with frustrated customers and fielding angry calls because you lack awareness and planning as a corporation. Beyond disappointed.

I just had some confusion on a bill from coastal waste and spoke with a rep named kamisha and I can't say enough how good she handled that call up beat you can hear and feel the smile through the call and very knowledgeable...she deserves all the praise along with a raise 🙌🏽 🙏🏽✨️

Customer service awesome spoke with Camisha. Forgot to put out recycling and the driver came over and grabbed our recycling to take care of it for us. I thought that was so awesome. Thank you, Donovan.Who is the driver that did that for us. Highly recommend

They REFUSE to pick up my cans. I called SEVEN times in one week (at least once a day) and they STILL DID NOT COME PICK UP.

5 WEEKS WITH NO PICKUP despite very frequent calls.

When I ask, they say they can see they didn't "get to me" on my assigned day, so they were planning on coming THE FOLLOWING WEEK. Rinse and repeat.

THEY REFUSE TO GIVE REFUNDS

PICK LITERALLY ANY OTHER COMPANY.

The trash cans have not moved for weeks... they are growing things.

I went with Waste Management. They have not missed a day yet.

Coastal is an awful company. I've had numerous issues with them, from being skipped on multiple occasions, dropping trash throughout the neighborhood, to today's ridiculous situation. A small piece was sticking out of the can—nothing that would interfere with the truck picking it up—but instead of collecting it, they took the time to leave a note and skip me. I spoke to supervisor and he stated they cant take it with wood and thats why they left mine and my neighbors. I requested he come back because I removed the wood, but my neighbor didn't, and surprise the machine picked it up just fine. Never had issues like this with waste connections, they always picked up and never left trash on the ground. Go with waste connections!

Consistent issues with not picking up recycling and or trash. Called in multiple times. Eventually they pick up. Today, no recycling pick up, and we are told we haven’t paid our bill in two years. Problem is the bill has had auto pay enabled since this change over to this service. So, we pay, and are told we can’t have a pickup for another week.

This company is a joke. Literally never a problem when we had County Sanitation. If I were the owner of Costal I’d be embarrassed at the reviews of my company.

It was a pleasure speaking with Alime. She was delightful.

Looking forward to working with this company for many years to come.

We use to love our original guys prior to Coastal taking over and we wish we had them back. We would bring them snacks, donuts, gatorades , and a little something extra on major holidays cause they were willing to work, friendly and good at their jobs. They were consistent and actually took all of our trash.

Since Coastal has come a long it has been terrible and nothing but frustrations. Sometimes they come sometimes they don’t. Some times it’s a truck with guys on the back who most of the time reluctantly like to take all of the trash. Other times it’s a truck with a claw and will only take the one can and leave the rest of the trash. They’ve taken our trash can cause the handle broke on it but didn’t tell us or didn’t leave a replacement. A couple days later when we went to bring trash out to our can we realized it was gone and had to look back at our cameras to find out what happened to it. Then we had to call to get it replaced which took an addition few days while our trash just piled up on the side of our house. Sorry but this review was way over due.

started their services in November 2024 and since then already 4 times in which the trash was not picked up on time (~30% of the pick ups....). different excuse each time and trash being picked up on Monday after the weekend instead of Thursday which is the pick up date. very annoying and not reliable. customer care over the phone- very polite and helpful, but operations do not perform as they should unless you complaint. I am considering switching to a different company if such will happen again.

Live in Brookridge and this company took over Jan 1st. Second time in one month that they didn’t pick up recycling on Wednesday’s. Please don’t contract to do something and then not do it.

I wanted to send a big THANK YOU to Jalen and his team. There was a landscaping truck blocking access to our cul-de-sac when they came through on their normal route. They saw how much recycling we had and made sure to circle back around to us at the end of their route. I'd already brought everything back in b/c I was worried about rain, so they came up to the door to let me know they'd come back. Then they helped me get everything back out of the garage and down to the truck. I really appreciate the extra effort!!!

I’m not even sure where to start with this company because clearly it is a disorganized mess. We have had several occasions where our trash/recycling has been missed. In the past few weeks, we have been double billed for service. Mind you, we got a second bill after having service for less than one month, which makes ZERO sense. Folks in the call center have continued to give us the run around on our billing situation and our account still shows TWO bills — one that we paid and the other that should not have been sent to us yet. Let’s also talk about the missed trash/recycling collection. This company has missed our trash/recycling more times in the past month than we had in TWO years over in Hillsborough county — they missed it once in two years and guess what? They came out later that day and collected our trash. This company will make excuses as to why your trash isn’t collected. My most recent frustration comes from not having recycling collected in nearly two weeks, despite having weekly pickup. We had Wednesday recycling pickup (prior to the hurricane). We watched our neighbors trash/recycling get picked up all day, so clearly every other trash company was running except ours? Then we try calling to get answers — nothing. We wait until Friday after the storm. Coastal waste was STILL closed but we had a message that said our recycling would be picked up on Friday. Guess what? It never was! Fast forward to today — a week and a half later.. it says our next recycling pickup will be on 10/2 and it shows our last recycling day was 9/18. That’s TWO full weeks. What am I paying for? Zero communication, terrible service, and bad customer service? Thankfully we live in an unincorporated area and will be looking for new trash service this week. This company should NOT be in service!

UPDATE: we ended our service as of today. They came back and collected both our trash and recycling and it all went into the same trash truck together. No separation at all! Good to know our recycling is not being separated from our trash.

Has repeatedly missed my pickups. This Thursday they missed the whole neighborhood. Called blamed it on road conditions is why they couldn't make it said they were running behind. So logically you would think Friday morning it would have came in our neighborhood and picked up and continued on another route but that did not happen. Call twice today was lied to both times. Now it's 6:00 Friday night and it's still not picked up. And I bet it won't be picked up till Monday. 8:15 Saturday morning called got the same lip service and the same lies still not picked up still can't tell me when it's going to be picked up in our neighborhood. Well now here it goes Sunday morning was lied to again on Saturday of course. No garbage picked up over full cans in the neighborhood sitting on the side of the road waiting for their garbage to be picked up. I guess we'll see on Monday if they actually pick it up when they're supposed to we'll be calling Monday morning to complain once again of a poor service. Lack of communication and a constantly being lied to.

We've used Coastal at two different homes now and have had nothing but great experiences. The team is always friendly, they hustle, and they do an excellent job every time. We really appreciate how they consistently place the cans back neatly—it's the little things that make a big difference. Highly recommend!

This is a terrible company. DO NOT SIGN UP FOR THEIR TRASH SERVICE. All the individuals on the phone in their office are extremely rude including the supervisor who is the most rude of them all. They did not update a service address in their system, although they have been picking up from it for years since they got this account from County Sanitation, and randomly come take the trash cans and then be extremely rude to you and say ITS YOUR FAULT that they took the trash cans. They then say they will only bring 1 trash can back, next week after your pick up day, although you have had 2 trash cans this whole time. Beware of this company!!!

**edit to respond to the business response below, no one communicated anything clearly, and your company had been picking up trash from the same location since assuming the account from county sanitation, which was roughly 2 years ago. The supervisor blatantly came out and blamed the customer when it was not the customers fault. Very sad. No worries, we have a new much better trash service after I cancelled our account with you after this terrible experience. I am sure with how extremely rude the customer service and supervisor are, as well as the trash men never wanting to take anything and asking for extra cash to take certain items, they will be loosing many more customers.

We have been with Coastal for many years. I've had the occasion to work out a pickup problem with Monica. She was always very courteous and would work to get my problem worked out the best for me. If she has to call me back she does and it's timely.
Today she offered me the exact same billing as another company was offering. I was amazed. I had no idea this could be done. It was easy easy. If I could give her 6 stars I would. Also our 3 drivers are just as spectacular
Karen and Chuck Beresford.

I wanted to counter some of the bad reviews you all are getting. I had County Sanitation for decades and was always pleased with them. There was a bit of a mixup when Coastal took over but it was quickly resolved by running out and talking to the men in the truck who were always courteous and kind. They still are. My 3 year old grandson visited recently. He loves garbage trucks. We all ran outside to see them pick up the can and the men waved to us and tooted the truck's horn. He was thrilled. I sometimes have bags of raked leaves which they cheerfully throw in the truck. The men are always very nice to me.

I love how they leave every - single - lid open on the street!! - KNOWING we are about to have torrential rain the next few days. Luckily I am home and can help.

But, what about an elderly person who has to dump 1/2 a can of water out because of their laziness? They should do better.