Reviews of local pros in Margate, Florida

We purchased a washer from magnum appliance. Delivery was on time. Washer had a draining problem. Customer service was contacted. Repairs were made the next day. Washer runs great. We couldn’t be happier.
I would highly recommend!!

these people are by far the worst people I've ever had to deal with... my washing machine broke 2 months ago I bought a washer from them they delivered and installed a broken washer I called them and with horrible customer service 2 weeks later another washing machine came and guess what that one was broken too. Every technician I've dealt with or customer service receptionist has been super ignorant rude and couldn't care less..(SUE is one of thoes people) this place is an absolute joke and I feel bad for whatever poor soul uses their services. It's almost like they go out of their way to be this incompetent. Horrible

I contemplated whether or not I would say something but as I've read through the other various reviews, some of which I see were from 4 and 5 yrs ago reporting the same issue as me, I feel it necessary to warn potential customers. I'm a condo renter so while I've never had to spend money with Magnum I still am upset about the continued problem I'm having with them delivering used appliances with roaches! This is I believe my 2nd replacement of the stove/oven where dead and live roaches were found in the bottom drawer underneath the oven as well as seeing small live roaches coming out of the crevices of the backside of the stove. What disturbs me even more is that this apparently has been going on for years with their appliances because like I said earlier some of the prior reviews were from years ago which only leaves me to believe they obviously don't care about the problem they are creating in people's homes. Because of this I've had to fumigate my place and guess what, I still continue to see tiny roaches from time to time coming from out of the back of the stove.Your company needs to do better because this is absolutely unacceptable.

On vacation and waiting for this company the third time to fix the refrigerator they came to fix 2 other times. We had to throw our groceries out because it was not fixed properly. Not a care we had to throw out bad food. They wanted to reschedule because it was raining and they did not want to get wet coming from their van into the condo. Had to bring them an umbrella so they wouldn't leave the scheduled appointment. They are now reordering the same gasket they replaced. So minimum of 4 visits to fix this. Requested new tech to fix and they sent the same one who came without material to fix it again. Family member owns the condo and was trying to resolve while visiting. Unacceptable Service!!!!! Unacceptable to want to reschedule because of rain, Unacceptable to come to repair without materials or tools, Unacceptable attitude to cost for wasted food lost because they poorly serviced.

Exemplary service and experience. When the fridge that came with our house died, they sent a technician who told us it was a lost cause for no charge. So we decided to see what they had on hand. My wife was able to do all the shopping over the phone. They even took measurements and sent extra pictures beyond what we saw on the website between our 2 choices. They delivered and took our old one, all for $450 for a double sided fridge of the same size as our original (about $2k new, my research showed).

6 months later, we notice the fridge side is not cooling well. We also notice we are just past the 6 month warranty, literally a day. But we call anyways. They send out a technician, no charge. He identifies the problem and orders the parts. He comes back 3 days later and everything is fixed. No charge for the parts or for the repairs.

I absolutely plan on using them for all my appliance needs from here on out.

Technician came on time and great service! Repaired the dryer quickly so I could get on with my busy day. Thank you so much.

Excellent service! Punctual, reliable. They came out to repair my freezer. I paid $79.00. They cleaned it, repaired the water hose, and installed a new motor (which cost me $70.00). All three trips were covered under the original $79.00 and the freezer works perfectly.

The nice technician was able to repair the unit in one visit as he had the correct replacement part (freezer fan) in his vehicle. He was also very thorough as he made sure to remove the residual ice that was built up inside. Thank you for excellent service!

Absolutely horrible company. Worst customer service you could ever imagine. They have no problem being rude, hanging up on you, ignoring scheduled appointments, not returning phone calls, etc.

Have been waiting over 3 weeks for a washer and dryer to be installed, that is already paid for, and the company can't even have the decency to call themselves to reschedule appointments they miss. We need to call them and then they are rude, disrespectful, won't escalate the call to a supervisor or manager, and then flat out hang up.

I have dealt with a lot of customer service issues, as this is the majority of my work day and I have never had someone who was being paid, be so rude and hang up on someone who they still owe a service to. Do not hire this company, beyond unprofessional.

It turned out to be a very simple fix. But the technician who came to my house was very good. His advice helped me save money. Well worth the cost of the service call. Highly recommend Magnum Appliances.

Great selection of used appliances, six months warranty. Great prices too. You can't go wrong in that. I've actually bought a few items from Magnum appliances and will continue to do so. The store is clean, the customer service representatives are very nice as well.

This business has been incredibly disappointing for the last 2 years. The schedule coordinators, who contact you the day prior to schedule the repair services, are incredibly unprofessional and rude. Their second-hand appliances should not be sold as functioning well. I've had 3 dishwashers from them. They have all had severe leaks, and one dishwasher brought a roach infestation into my home. Their technicians almost always are unhelpful and unable to find the source of the leaks, so I require an outside contractor. Their washing machines have faulty hoses and mine have required 3 repairs in 1.5 years.

Magnum used appliances are a great value. They deliver quickly and their service people are excellent. We've used them multiple times for our second garage refrigerators and I can tell you their stuff runs better and outlasts any new appliances you can buy today.

The customer service rep. was very pleasant and helpful and scheduled my appointment in a timely manner. They arrived on time and adhered to Covid 19 protocol. The technician assessed the problem, explained what was wrong and I gave him the "green light" to order the part. The company scheduled a new appointment for the installation and now my washing machine is good as new. Over the years, I have used their service and the experience has been nothing but great. I highly recommend them.

Great company so far have brought for my home and rental properties. If it gives you a problem they will come quick to fix and no questioned asked. Over warranty still check my do for free or small charge. I have never paid extra. They also offer longer warranty which is inexpensive and they honor full scope offered.

UPDATE. 11/16 so yeah the tech called to cancel my appointment because he's not coming. So yeah great company

UPDATE. 11/15 called several times asking to speak to Mariana, but surprise I was told she wasn't available. Left my name and number but she never called me back either. If the message was ever even relayed. Set yet another appointment with yet another representative. Hopefully someone shows up and they fix the issues this time... Gave an extra Star because my representative was actually pleasant today

They have come on 6 separate occasions to fix their refrigerator that mysteriously is still leaking. I have been trying to get this plus my dryer serviced for the past week with no luck. The service tech never bothered to show up during their huge appointment window, nor did he bother to call to say he wasn't going to be able to make it. I tried to call halfway through my appointment time to check on the status of the tech but of course I was basically told to just wait he'll be there eventually... A+ customer service right? Called again when he didn't show up. Got slightly better service being that this rep actually bothered to call the tech... He wasn't coming. Got put on the call list to set another appointment which for some odd reason can only be done 24 hours before the appointment. The rep was clearly annoyed that I wasn't available during normal working hours, because what reasonable adult isn't home between 10 and 1pm.... The nerve of me right? Want an appointment after 1pm? No, we'll just call you tomorrow. Still not available in the morning... Yeah maybe tomorrow, better yet let's just do next week. I don't need dry clothes anyway and who doesn't love a puddle in their fridge.

My landlord actually purchased two laundry centers from them. Stackables whatever you want to call them. The first one purchased lasted 2 year It was an issue with the drum which the technician said it could not be repaired. I also think that if you're going to charge a fee for the technician to come out it should be waived if they can't fix the product that they sell.
So my landlord purchased another one again
The warranty is only for 6 months so I guess you should probably call them at the 5th month and just say something is wrong with it because this one lasted a year the washer started makes a loud noise when you turn on wouldnt move the washer part once again. Technician came out and basically said that the motor was gone contact my landlord because they would have to purchase another one. It's really crazy. I've been without a washer and dryer now for 4 months. I'm going to the laundromat is time consuming it's more convenient to have this appliance in your home versus having to go to the laundromat because it just becomes another bill. I wash once a week I now wash every 2 weeks because obviously I work and I'm tired. I just feel as though if you're going to sell someone your products make sure you stand on the quality and what you're actually are giving them a 6-month warranty is not a warranty it's basically like buying a car a lemon. Obviously my landlord does not want to purchase another stackable washer and dryer because of this.

After searching for a quality company for appliance repairs my wife came across this wonderful place and we are pleased to say they have gained a loyal customer. They came out and repaired our washing machine very quickly and the price was little to nothing. Amazing service and I wish I could give you guys a 10 star rating. Thank you for your experience of a knowledgeable and timely manner technician.

**UPDATE**
They called AFTER arriving and before the 2-5 hour window, only to do nothing and leave! It’s all on CAMERA.

I submitted a service request with MY landlord who then submitted one with them. They confirmed it but took 48 hours to call me to schedule an appointment. The person who left the voicemail doesn't speak English well and I had listen to the voicemail about 5x to decipher the scheduling number.

I call and get a young lady who speaks English but doesn't comprehend the question "what timeframe do you call ahead before arrival?" Her response was "yes". Ask it again in a different way, again "yes" was the response.

I understand living in SOFLO all my life and there are a world of different ethnicities and various languages but come on, if you can't comprehend dealing with the public isn't for you.

Trash. Do not buy appliances from Magnum in Margate. I purchased a washing machine ends. The installer installed the washing machine. He tested it and hot water and cold water Was working fine in the washing machine but it was turned the wrong way where I could not even open the hood. When I told the installer that the washing machine is turned the wrong way He got upset and went back and yanked the washing machine off the wall with the hose still attached and ruined the hose. He then told me that now I have only hot water that will work in the washing machine and not cold water. When it was working just 5 minutes ago. I called the magnum office immediately. To let them know about the situation. The manager Marlon then called the installer on his phone and talked to me and told me that my hose is bad and I need to get somebody to fix it. And they cannot fully install the washing machine that I purchased after the installer broke the perfectly fine hose that was working fine before he yanked it off the wall while.still attached.

I called to have my machine checked and a very lazy technician came who never called me back to tell me if he had found the part or not, having left my dryer disassembled, I had to call again to remind them of my work and simply wanted to charge me for the service Immediately another technician arrived just to charge me for the service without having made any repairs and of course they never got the part, what mattered to them was that I pay them for the basic service. They promised to get the paper and they did not appear again either. What a bad service, why don't they tell you once and for all that they can't fix it instead of lying to the customer? They don't care about good customer service, they just wanted to sell me a used machine right away. Not recommended. Be careful