All reviews for National Service Pros

National Service Pros is excellent with a very knowledgeable team including Ruben. He was professional with well explained recommendations. Angel is reachable, thorough and follows up in a timely manner and is always pleasant. Justin has been great too with previous services! I highly recommend the maintenance plan. My family and I would not recommend anyone else.. Thank you.

They are the best, very polite, and hard workers, both Huandiego and his associate. They are the ones to call, don't think twice, you won't regret it. The minute that I called and spoke to the operator to when they came - 100%. They stayed at my place for almost 4hrs, and they arrived on time. It was so worth the money spent for such an important maintenance. Don't hesitate.

Our experience with National Service Pros was exemplary. Alain and Amy in the office handled every detail with care and outstanding efficiency, and the technicians who did the installation...Alfredo, Antonio and Nestor were wonderful...clearly knowledgeable and very professional, as well as courteous, friendly and very helpful with set-up.
They all really understand customer service, and made the otherwise daunting task of replacing our A/C unit and water heater as smooth as possible. Highly recommend them!

Ruben Roo provided excellent service. He cleaned my air conditioning unit thoroughly and left everything spotless. He also installed a UV light on my AC system, which he explained would help improve air quality and keep the system cleaner. He took the time to explain everything in detail, answered all my questions with patience, and made sure I understood the maintenance process. He was professional, punctual, and very knowledgeable. I truly appreciate his honesty and attention to detail. Highly recommend his service!

Great experience. I called Thursday afternoon with an AC that wasn’t cooling. A few hours later I had two proposals; replace compressor OR replace entire system. I chose to replace the entire system and by 2pm the following day the install was complete. Highly recommended. They offer multiple financing options as well.

My experience with National Services Pros has been great so far, even though the job isn’t complete yet. Angel is organized and communicative, and the technician was thorough and took the time to carefully identify the source of my leak. I really appreciated their professionalism and clear communication. I’ll provide an update as soon as the job is complete.

Updated Review (1 Star):
Our experience with National Services Pros started off great, but recent events have been deeply frustrating. We’ve been without AC over the weekend in the middle of summer in Miami, and this is an urgent issue.

On the day of our scheduled appointment, I received a call from Cesar asking if they could come on Tuesday instead—despite the heat and urgency. We had been waiting since 9 AM, and by 1 PM, no one had arrived. We were later told another technician, Raynier, was on his way, but no ETA was available.

Angel and Amy have been communicative, and we appreciate that. We are still patiently waiting because we want to give a fair and positive review—this reflects our honest impression so far. But unfortunately, actions speak louder than words, and the lack of reliability and urgency has made this a stressful experience. We’re still waiting to get our AC hooked up, and we hope things are resolved quickly.

Updated Review

After raising concerns, Carlos immediately stepped in and was both professional and understanding. His hands-on involvement made a real difference in getting the project completed. The technicians, including Reydiel, were courteous, skilled, and did a great job.

The project has now been completed, and we’re happy with the quality of the work. Based on this experience, I would recommend the team—with the note that improving scheduling and urgency would make the overall service even stronger.

I love the automation. The text messaging and instant digital quotes are awesome. Service man was on time and friendly.

Why you're only getting 3 stars? A Lorenzo told me the only way to check to see if the coil is leaking is to set up a pressure test that would take THREE DAYS. He did not do a simple "sniffer test" no electronic leak detector? No nitrogen pressure test? Nothing. He said it was either the TXV or the coils, and we had to make a guess. He then suggested I need a whole new unit for $10k.

So I made the guess for him, which means I diagnosed the problem for him based on the symptoms it was displaying. If I'm wrong, then I have a coil leak. But I am willing to bet $10k it's not a coil leak since I wasn't low on gas.

Horrible experience. Classic bait and switch. We had planned and got an estimate for them to install modern linear ac vents. When the workers came to install them they cut holes in our ceiling and told us they were unable to install what we had a contract for. They installed something different and now we have mold water damage all in our attic. They also wanted to continue with the price of the original estimate of the modern linear ac vents. Even though the materials, man hours was way less then the contractor we agreed to when we signed the contract.