HVAC reviews in Miami, Florida

This company is a great example of unprofessional business. I had the worst experience ever. I ordered items from Home Depot and they decided to use Estees Express. The shipping came to Miami on October 5. I called and emailed Estees many times, nobody cannot update me on delivery date, just replied you will get a call in advance to schedule an appointment. 877 number for residential deliveries never answening.
October 19, I got a call from driver, he said that my palette will be at my building in 30 min. OMG this a resential building and all truck delivery supposed to be schedule with my security 24 hours before. I explained this to the driver and asked him to called me back from his office. Nobody call me and next day I see on there website, that I refused shipping and they send my order back. Order which I was waiting for a month! Hope Home Depot will not use them never again!

This company is dishonest about shipping appointments, employees are inconsiderate and intentionally deliver horrible service. Choose any one else for your shipping needs.

I was given a delivery date of x between 8 and 12. Waited all day for that delivery until 7pm. Couldn’t reach anyone about delivery. Next morning they said your address is a storage facility so we couldn’t deliver. I sent a video showing storage facility shares my parking lot with clear street numbers. They said well now it will be Monday delivery when initially it was a Thursday delivery. They are a disappointment.

I am very pleased with the service we received from the Estes’ employees. From the time I called with my order number, to the time it arrived was seamless. I called 9/20/21 at 8:45AM and spoke with Taylor who immediately asked for my tracking number and proceeded to tell me it was out for delivery and the driver would be contacting us with a delivery time. Taylor was very professional, courteous, and very efficient.

Shortly after I hung up with Taylor, the driver Ron Speelman had called my husband’s phone at 10:05AM. to let us know he was on his way. By 10:30AM Ron was parked out front and delivered our merchandise. He was extremely courteous, a pleasure to speak with, and helpful when it came to taking the time to let us inspect the merchandise.
I totally recommend this company when you need to have large items shipped.

I never received an appt call to schedule or as a reminder. The customer service doesn’t know who each other are so Names are useless. They don’t make notes on deliveries so calling is worthless. Then the driver calls 12 minutes ahead instead of the usual half an hour. Supervisor says they don’t know what happened and I should complain to the company that hired them. So they pass the blame. And the driver never waited and offered for me to refuse the delivery if I didn’t like my choice! That must be nice because the charge for a second delivery so he is offering to make more money off of me!
They put the pallet in the middle of the driveway with no customer signature. So now I have to park in the street after getting home from work. At least until I move the 1000lb pallet. Awful customer service.

Had a VERY good experience with Estes. Not sure why there are negative reviews. They stayed in perfect communication with me through phone AND email, multiple times throughout the day. Very quick response. Got everything picked up within 48 hours. Would have been 24 but I had a last minute obligation. They graciously booked me for the next day. Gave me a call in advance as I requested when they were on their way. And their driver was lovely.

Company has the worst customer service. Curbside means right on the road. No common sense that placing it there will be hazardous to other drivers and also that their customer’s expensive shipment will be damaged. Driver named Carlos was also rude. He tried to get me to approve for shipment to be dropped by the road. When I didn’t approve, he hung up and will not respond. Spoke to the logistic manager and she said that it’s driver’s discretion essentially, deferring accountability. Do not recommend this company for shipping anything.

BY FAR THE WORST DELIVERY COMPANY!! DO NOT HIRE THEM!!! I bought a $3,000 piece of furniture from Plush & Oak and I have NO IDEA why this company was contracted to deliver it. I’ve been lied to TWICE with delivery dates and times and I still do not have my furniture. They give me a run around each time and have LIED about why it’s not being delivered. Nor have they called an hour before the delivery like they have been requested to do so. Yet they have no issue getting a hold of me to schedule the delivery. I have wasted two whole business days on this.

MINDBLOWING!!! TRASH!! DO NOT WASTE YOUR MONEY!! I just got off the phone with “Silas” who is supposed to be the manager and they will attempt to deliver yet again tomorrow. I will update this review when I actually receive my item. Let’s see how many days it takes.

Over the last 3 months I have had multiple deliveries delayed, damaged, or lost from Estes. On the first order, I called 2 weeks in and was told by customer service they didnt know if it was in Orlando or Miami. I was told to reach out to both locations for updates. Over the course of several days of multiple calls and emails I received no call backs or response, ultimately I called the company I purchased from and they reshipped as lost. The next day, After 3+ weeks the original shipment arrived severely damaged. A week later I began the same process of calling regarding the second shipment. It was lost between Miami and the final leg of delivery. A week and multiple unreturned calls later, it was again considerd lost and the company I purchased from resent using UPS (it arrived without issue 3 days later).This week I ordered usingshipping from Lowes and found out they used Estes. 2 days into the shipping and Estes doesnt have any information about my shipment via their tracking tool. Severely disappointed to be going through the same issue for third time in 3 months. DO NOT USE Estes for shipping in South Florida.

Outstanding customer service. We had 2 pallets of stone to be placed at out home and drove all the way down from Ohio to do the work ourselves. It was very critical to have the stone delivered to our home while there to pull this off. The assistance from the Estes (Miami branch) team, and their manager Percy, was outstanding and they made it happen for us.

We would like to give a BIG THANK YOU to the Estes team for all of their help and effort made to accomodate us. We are very appreciative!!

John Nye

I don’t understand why both of my orders are damaged. I can’t use my bathroom for an entire month now because you guys keep delivering my stuff damaged. This is my second replaced order & it’s damaged again. Are the forklift workers that much inexperienced that they have to be punching holes in all my packages & breaking my vanity? This is really frustrating

Worse delivery service available. Not only are their drivers incompetent they are also liars! Don't use this shipping service unless you want back and forth delivery times over 4days! Wish Home Depot would stop using these drop shop delivery services..I don't know maybe ICE deported some people and maybe they are short staffed.. but to tell someone you're showing up and then not everyday for 4 days is not only very unacceptable but it's insane. This particular item required a signature, so imagine spend time waiting for a delivery with a specific window each day for 4 days back and forth. I ultimately canceled order and got a full refund from HD, Estes can stuff the package where the sun Don't shine

When someone stands out with excellent customer support, I feel obligated to leave a review. We used Estes Express for pick up of two pallets in our residential neighborhood. The driver called ahead of time to let me know when he'd arrive, and when he arrived, he was extremely professional and courteous.

Then I needed to confirm some details with the shipment so I called into the main office and spoke with Courtney who was genuinely a nice person and attentive to my requests. She made promise to give me a call the next day to confirm a certain detail, and sure enough, she called me the next day to give me a precise update.

That may sound fundamental to any business, but taking note that people mostly only post a review when they are unsatisfied, I think it's imperative that we also post reviews when we find business that hold up the status quo of good business practices.

BEWARE!!! Ordered a custom Murphy Door and unfortunately Estes Express was used for shipping. Got a message confirming delivery for Tuesday, June 24, 2025, with a scheduled window between 1:00 PM and 5:00 PM. I arranged my entire day around this—cleared my schedule, stayed home, and waited.

By 1:30 PM, I hadn’t heard anything, so I called Estes myself. After a long hold, they casually told me my delivery had been rescheduled for the next day, and I “would have been notified later tonight.” Are you kidding me? I would’ve wasted my whole day sitting around for nothing if I hadn’t taken the initiative to call.

No proactive communication, no courtesy update, no accountability. Estes treats time like it’s worthless. If Murphy Door wants to maintain its premium brand, they need to seriously rethink this shipping partner. Absolutely unacceptable. Never again.

never trust estes with your freight. They just delivered a $4,500 package to my house, left in the driveway, not protected at all from the weather, and i was home at the time of the delivery. i only knew they were here when i heard the truck door slam shut. They never knocked on the door. ZERO customer service skills!

I recently had the pleasure of working with Estes Freight, and I couldn’t be more satisfied with the experience. From the very beginning, their team was outstanding—every phone interaction was handled with professionalism, efficiency, and genuine friendliness.

What stood out most was how knowledgeable the representatives were. They answered all my questions with confidence and clarity, making the process smooth and stress-free. It’s rare to come across a company where the staff not only knows their job inside and out but also treats you with kindness and respect every step of the way.

Estes Freight truly exceeded my expectations, and I highly recommend their services to anyone looking for reliable and customer-focused freight solutions. Thank you for the excellent service!

Frisko and his team repaired our HVAC system within a few hours! Only issue is that they didn't properly communicate how much time it would take, but overall great experience!

I ordered a $2,400 garage cabinet system from Home Depot. This company was contracted to deliver it. They never called to schedule a delivery. Instead they dropped off 1 of 2 pallets in the driveway. The 2nd pallet never made it off the truck (cameras on my house show it). In addition, the contents came damaged. I will be contacting Home Depot and completing a police report. DO NOT USE THESE PEOPLE!

Update, after posting this review, the second pallet magically appeared in my driveway. No calls or knocks at my door. Box was left in the rain, and the contents were damaged.

The technician was extremely helpful. He addressed all the questions and performed excellently and maintained a neat and clean work

Cooling service delivered right on time! The team was friendly and fixed the issue efficiently. Much appreciated guys!

He took his time and thoroughly explained The issues we were having I would definitely use

Very impressed by their attention to detail. They even followed up after the installation to ensure we were satisfied. That kind of care goes a long way.