Reviews of local pros in Miami, Florida

We ordered a split unit from this company, largely because it said that the unit we were ordering was IN STOCK and SHIPS IN 24-72 HOURS. It's ten days later and I have just been told that 'It should ship later this week or early next week'. Just a blatant lie on the website. The customer service people are friendly enough, but state that they know very well that they 'try to ship in 7-10 business days' as a policy, further illustrating that the timeframe is just a blatant lie in black and white, all over their website. I havn't even got the product yet, to review that. I just have six employees dripping sweat here, that I have to let go early the last two weeks and probably this following one, because I made an uninformed choice based on a lie on this website. Very unimpressed. Be informed, find another vendor, and probably contact them to check their actual availability.

Recently purchased a Daikin Mini Split system. A few hiccups with the order but Yosbany, Rene and the rest of the team were fabulous at quickly getting everything perfect in time for the installation. I would highly recommend working with this company. Their customer service is outstanding! I've had the system up and running for a couple weeks now and everything is running great! 5 star company!

Complete scam of a business. I ordered an AC/Heater wall unit that was listed "In Stock" and had not recieved in in over a month. Many emails and phone calls hade gone unanswered. Finally recieved a call from Yosbany Santos (employee #518) and they advised they were unsure why I hadn't recieved the unit. They "called" the manufacturer while I was on hold and said they were advised of a delay and it would be 2 more months until delivery. They said they were not aware there would be delays. I asked to speak to Yosbany's manager and he advised that higher managers "do not speak to customers" He stated his managers name is Marvin. Yosbany was unable to provide any explanation as to why an item listed as "in stock" was not actually in stock. The only resolution offered was to cancel the order or wait 2 more months for the item. Bad company, terrible customer service... Buyer beware!

I still have not received the wall sleeve or aluminum grill from an order from July 6th. Its over a month now. I have an ac/heat unit that I cant install sitting here in the July and August heat. I ordered from here because the unit I wanted was listed as in stock on the website and I needed it asap. It ended up being out of stock. They also dont tell you on the website that the wall sleeve and aluminum grille ship from the manufacturer which would be nice to now to avoid being in my current situation. There is zero customer service. No one ever answers the phone or gets back to you in any way. You never know what is actually happening.. if anything. This company is terrible and I will never use them again. I never write reviews online and I will make sure this bad review is everywhere possible.

Do not use!!!! I ordered a unit from this company that had conflicting information in the website. the website stated the unit was multi position but turned out to be vertical only. after bringing this information to heat and cool the manager called me a liar and said it was my fault and i was responsible for paying for the replacement. after i hung up they decided to change the website to add the word vertical. when i confronted the manager with this information he denied that they changed the website and said it was my fault for ordering the wrong unit. (please see attached screenshots) . luckily for me Goodman came to the rescue and offered to pay for the cost of replacing the parts necessary to make my unit work with my configuration. (THANK YOU Goodman FOR CARING ABOUT YOUR CUSTOMERS). bad news is that even with Goodmans help Heat&Cool has still not sent me the replacement part necessary after 2 weeks since i sent the wrong parts back to them. Also i noticed that many folks on this review board have had similar experiences and i wish that this review had shown up when i was looking at Heat&cool initially, however the google reviews for heat and cool don't seem to show up for some reason and i wish they had because i would not have used them. hopefully this review can spare someone else the same fate. in conclusion i followed all the right steps, i went to the manufacture website to verify who was an authorized dealer and found heat and cool that way, also the website at first glance was well put together and seemed professional, however after making the purchase i soon found out that nothing was what it seemed to be.

Every time I had a question or concern, they were very helpful which made this buy completely easy. I also received exactly what I wanted. I will definitely order from this company again!!

I bought a DIY Klimaire 36000 it was easy to install after reviewing the YouTube videos on you tube. One of the copper lines had a defect under the insulation so it was hard to see. their costumer support went to great lengths to make everything right. Even after a year.

I have to say, I was worried with all these reviews but a friend highly recommended me this site so I listen to her because I trust her. We recently purchased a DIY Klimaire brand because it didn’t need a costly HVAC. I’m glad I listen to my friend. My family and I are very pleased with units. We highly recommend them. Like my wise friend said only upset customers leave low reviews. Definitely will purchase from them again.

Sent a unit that the compressor would not turn on at all. Told to contact Goodman which wants me to diagnose and troubleshoot. I bought this as a new unit and expect a new unit. Zero help from customer service. DO NOT RECOMMEND THEY WILL RIP YOU OFF

WARRANTY FRAUD. Terrible company, don't do business with them. Horrible customer service and won't honor warranty. I had to file a complaint with the Better Business Bureau to get a response on a mini-split system that malfunctioned after only a year. They required I have a licensed HVAC tech diagnosis it, which I did. After sending them the diagnosis they refused to ship me the part unless I gave them a positive review. I told them after the problem was corrected I would post a positive review. They won't send the part which is covered under their warrant. That's warranty fraud.

Buying a high ticket item on line is a bit frightening. After purchasing my complete Goodman furnace and air conditioning system, I was more than nervous due to reading some less than complimentary reviews for this supplier. I have to report that so far I have nothing but praise for this company.
I called the company several times prior to making my purchase and also several times while I was waiting for delivery. Each time I spoke to the sales department and they were extremely helpful.
I ordered the system on January 30, 2021 and received it today, February 15, 2021 via FedEx ground who were also wonderful. So that is a 16 day turn around from Florida to Pittsburgh; not too shabby for such a big ticket item especially during COVID and also extreme weather in our area. I am very pleased.
All items were well packed inside boxes except the furnace which had a more open style packaging, but still packaged.
They had a good price and also offered financing with Bread.
So unless any of these items turn out to be a dud, this is a very happy ending. The company fulfilled the order in good time exactly as ordered.
As I have previously stated, I had read many reviews and some were very bad, which had me flagged. However, I can only speak from my personal experience which has been totally excellent. They were responsive in every way and I received exactly what I ordered. I would not hesitate to order from this company again.

Had my package showed up damage called them immediately emailed them pictures said they would replace called them two weeks later. Got the same guy oh, they haven’t taken care of this yet. No they had all the information just didn’t do it. I said to make it right why don’t you do expedient shipping? All I need is that part to finish the job and get paid, I assume they ship the part because I have a FedEx tracking number but it’s still going to take it a week to get here. Thanks for nothing heat and cool.

Recently, I reached out to your customer service team seeking guidance on purchasing the right air conditioning unit for my needs. I must commend your team for their professionalism, patience, and expertise throughout the process. They provided me with valuable information, answered all my questions thoroughly, and ultimately guided me to make the correct purchasing decision.

Had an issue with the unit I currently had at my property. Reached out to heatandcool and was connected to their sales rep. The sales rep was very knowledgeable as he was an experienced hvac installer himself. He helped me locate a local contractor to install and also provided me with multiple options. Had no issues with shipping as it arrived right on time. Best decision I’ve made so far!

I was skeptical on buying a mini split online so I called Heat and Cool. I wanted to be sure the company was real and if I can buy since I'm not an HVAC installer. My call was answered by a young lady that I must admit was very knowledgeable. I provided details and she provided me a series of options. Definitely impressed. To top it off, free shipping. I will continue to the buy from Heat and Cool. They earned my review.

This company replies to emails with AI responses that don't make any sense. Then they blame you for telling them that their system is terrible. Find another supplier.

Devin the technician was excellent. I was charged an extra $105 because I called for a particular problem rather than maintenance service. Then, I was charged $165 for a float switch that is less than $20 on Amazon.

They stated it is a 90-day return. I bought 2 machines, and needed to return one of them. When I initiated a return, the answer was $350 for shipping back, and on top of that $ a 100 restocking fee. [The machine was $589, so basically it is not returnable!] and it can not be opened! so watch out with them, not presenting facts.

I bought a filter, and they didn't send a shipping date. I emailed, and they send nonsense AI email responses. Then I left a bad review through their own email review request, and they replied that they shipped it, as if this addressed the problems. It made no sense. Avoid.

Do not buy a mini split from these people. Bought a Goodman through this company, and they sent, what seemed to be a refurbished/previously "handled" unit. My A/C tech installed it, and the inside unit worked fine for about 4 hours and started making a crazy clicking noise. Called them, they said "it was installed" so have to contact Goodman.

If I could leave more stars I would. Called heat and cool directly and my issue was resolved very quickly and professionally thanks to Lisa and the warehouse. Great customer service issue resolved before shipment and answered all my questions. Will update when item arrives. Cannot post another review but I can edit this one. They came and they are installed and they are great keeps the house ice cold and very efficient