Reviews of local pros in Miami, Florida

Oscar Air Conditioning,

I am writing this letter to express my heartfelt appreciation for the outstanding customer service and support provided by Technician Robert Diaz from Oscar Air Conditioning. He recently assisted with an air conditioning issue at my home in South Florida, and his professionalism, expertise, and dedication truly impressed me.

From the moment I contacted your company, the entire experience was seamless and efficient. Robert Diaz, who responded to my service request, demonstrated exceptional customer service skills by attentively listening to my concerns and providing clear explanations of the available options. His friendly and courteous demeanor immediately put me at ease, as he assured me that my issue would be resolved promptly.

When Robert Diaz arrived at my home, I was impressed by his punctuality and professionalism. He introduced himself with a warm smile and quickly assessed the air conditioning system. Robert's technical expertise was evident as he skillfully diagnosed the problem and explained the necessary repairs in a clear and concise manner. Throughout the process, he patiently answered all my questions, ensuring that I understood the steps involved and the expected outcome.

What truly set Robert apart was his dedication to providing exceptional service. Despite encountering unforeseen challenges during the repair process, he remained focused, resourceful, and determined to resolve the issue promptly. His attention to detail and commitment to excellence were truly remarkable. He worked diligently until the problem was completely resolved, ensuring that my home's air conditioning system was functioning optimally.

Not only did Robert display technical expertise, but he also demonstrated a genuine concern for my comfort and satisfaction as a customer. He took the time to explain preventive measures I could take to avoid similar issues in the future. His professionalism, knowledge, and customer-oriented approach exceeded my expectations.

I would like to extend my sincere gratitude to Technician Robert Diaz for going above and beyond in delivering exceptional customer service and support. His professionalism, technical expertise, and friendly demeanor truly made a positive impact on my overall experience with Oscar Air Conditioning.

Robert is a true asset to your company, and his dedication to excellence reflects positively on Oscar Air Conditioning. Please convey my heartfelt appreciation to him, and be assured that I will highly recommend your services to family, friends, and colleagues in need of HVAC assistance. You have an exceptional technician, and I am grateful for his outstanding work.

Thank you once again for your outstanding service.

Sincerely,

M. Hirt

Oscar Air Conditioning is a contractor for Urbana Lennar in Doral. Since the walk through of my new resident the AC wasn't working. Took them 3 days to fix it and finally I did the closing. Now my AC has been out for more than 10 days and they don't have an ETA for the coil that's need to be replaced. This is a brand new unit with 5 months of use. Coils should last over 10 years. Lennar has been in contact with them and they can't provide any solutions.

My AC Stopped Working and they did Showed Up next Day However The Fan Motor Needed Replacement and the Tech also said the heater was Damaged ( don't know how he came up with that diagnose if he couldn't test the heater ) Tech said he may have the Part in the warehouse But when he called his office, they told him to not waste time and go to the next call. I was told they would be in touch with me. So I was left with no AC and no further information, suffering with the Miami heat with a family of 4; This was on a Friday and when I called on Monday they still had no information. Waited until Wed and had to call another Company; The Guy Came in, Replace the Fan Motor on the Spot and even told me, they shouldn't have messed up with the heater!! ONE WEEK AND A HALF LATER THEY CALL ME TO FIX MY AC. Do Not Use this Company, Non Professionals, In Humane to leave us W/O AC and not even providing alternatives.

We have called Oscar air for the same thing multiple times. Each time they come look at the unit (3-year old AC unit), they just reset something on the small screen and charge us $150. There's something else wrong with the unit because each time they do this, it stops working again in about 10 to 15 minutes. When we told them this, they said to just call them again to reset it for $150. They never bothered to investigate what the systemic issue is, so our problem is never resolved.
I don't think anyone can afford to pay $150 every 10 minutes perpetually to have AC on.

I am writing to express my heart felt appreciation for the exceptional customer service experience I recently had at Oscar A/C in Miami from Roly Rodriguez, which was largely due to his outstanding skills as a manager.

From the moment I stepped into your store, I was greeted with a warm and friendly smile. Your approachability and willingness to listen to my concerns made me feel valued as a customer. I was thoroughly impressed by your deep understanding of the products and services your company offers. Your expertise in the field of air conditioning and your ability to explain complex technical concepts in a simple and comprehensible manner were truly remarkable.

What impressed me the most, however, was your unwavering commitment to ensuring customer satisfaction. You took the time to patiently address all my queries, going above and beyond to provide me with detailed explanations and guidance. Your professionalism and dedication were evident throughout our interaction, as you took proactive steps to resolve any issues promptly and efficiently.

Furthermore, your exemplary leadership skills were reflected in the positive and motivated atmosphere among your team members. I observed how your staff members respected and admired you, which undoubtedly translated into excellent customer service. Each member of your team displayed a remarkable level of knowledge, courtesy, and willingness to assist, further enhancing the overall experience.

It is evident that you have cultivated a culture of customer-centricity at Oscar A/C, and your personal commitment to excellence has undoubtedly played a significant role in fostering this environment. Your ability to inspire and motivate your team is truly commendable and sets a standard for customer service in the industry.

In recognition of your exceptional skills and outstanding commitment to customer satisfaction, I have taken the liberty of sharing my positive experience with my friends, family, and colleagues. I firmly believe that exemplary customer service deserves to be acknowledged and celebrated, and I will continue to recommend Oscar A/C to anyone in need of quality products and exceptional service.

Once again, thank you, Mr. Rodriguez, for going above and beyond in ensuring an outstanding customer service experience. Your dedication, knowledge, and professionalism are truly remarkable, and I genuinely appreciate the level of care and attention you provided.

I wish you continued success in your career and trust that your exceptional skills will continue to benefit both customers and your organization.

I’ve called this company twice over the past few years to repair my a.c. Very professional and nice technicians have responded and they’ve both been very knowledgeable. The cost of repairs have also been reasonable. I will continue to use this company in the future. I am very pleased with their work and honesty. Thank you!

Buyer BEWARE These guys are a complete scam - I moved into a brand new house with a brand new never used a/c unit - The a/c was blowing hot air. I found Oscars sticker on my unit so I called. They sent out a technician and immediately said my unit was out of warranty and that it would cost me 3k to run new copper lines. I called a second contractor for a second opinion and they pressure tested both units in front of me and it kept the pressure with no problem. The unit needed freon and that's it - This tells me Oscar makes a living by scamming customers because he knows they are not knowledgeable about these things - I will report them to the better business' bureau - These guys will be out of business very soon - I am a United States Marine and I know how to handle guys like this. BUYER BEWARE

Worst company ever! Especially the so-called supervisor, unprofessional and rude.

I paid the service fee and repair fee however it still didn’t work, the second time I called, they even didn’t want to thoroughly check, simply saying the thermostat is broken. The technician “supervisor “ was rude and unprofessional. Then I called another AC company, they checked the inside unit and outside unit and immediately identified the issues and resolved in 10 minutes. However Osca AC even didn’t go to the outside to check the unit at all.

Everyone please avoid this company, they are the worst of the worst!

They lie, they try to scam you, they try to charge you any penny for doing nothing.
Our AC was under warranty with them... the fan was unbalanced and the rumbling was unbearable.
They came and after 2 hours they said it was fixed....
The only thing they did was slowing the fan to the minimum...
Nothing was fixed...
Obviously the ac was not cooling the way it was intended because the fan was barely blowing...
....
They finally changed the unit after several claims.... and sure enough they installed a used unit that belonged to a house that was under construction.
The amount of sand and construction dust was impossible to hide....
Like I said... They lie, they try to scam you, they try to charge you any penny for doing nothing.

Our thermostat at home wasn’t responding for some time so we called to maybe get some tech help over the phone, we’ve only had the A/c for a year and it’s under 5 year warranty. They wanted to charge $130 just for someone to come out. All my neighbor did was toggle the breaker and it responded again. Greedy people, a tech could’ve told me that over the phone. However they barely answered my questions and insisted on sending someone out. Won’t be using them again.

RUN AWAY!! If you bought a home & see this company on a sticker attached to the A/c unit.. RUN AWAY!! It’ll be cheaper to throw it away & buy a new one. New a/c units can cost 4 thousand dollars, and you’ll still be saving money!!! I bought a home & saw the manufacturer of the unit be this company. We kept on having issues with our unit after having them come out. They would charge us everytime they came out except for this one time after they charged us around 500-600 dollars for a coil cleaning. The guys that came out broke the tray underneath the unit to which filters the water that drips to where it’s suppose to go. So imagine how much water was coming down! They recommended to buy a waterproof filter. I didn’t find out til weeks later. Always having an issue when this company would come. I got fed up & called a different company. They showed me the cracked tray, said whoever came last broke this. Which it was this company, the only company we would call. After calling numerous times, they refused to take accountability. Do yourself a favor & RUN AWAY from these ppl. It’s a shock to me on how they are still in business & operate the way they do.

Roly and his team did a phenomenal job all around. I work for a screen printing company in Doral and we had a mini split AC unit in one of our working areas that was no longer working properly. We called Oscar Air and they quickly sent someone to check the unit. The technician who came completed diagnostics testing and determined we needed a new unit. However, he did provide us with a temporary solution which kept the faulty unit working until we could get the new one installed - and this was done free of charge! The booking process was seamless and we received our quote in a timely manner. The installation was completed and the following day Roly came by to check that everything was done properly. We are very happy and impressed with the level of professionalism and quality service. Thank you very much!

I have a Lennar home, and they very clearly deprioritize any and all Lennar customers. Our AC hasn't been working for 2.5 days now, and they have no sense of urgency to fix the problem (the breaker on the AC is broken). It's 90 degrees in my house, and they said "maybe" they can come by on Monday. Truly horrible customer experience - save your money and run.

Editing to add: we had a second issue with our AC, and this time around the Oscar folks were incredibly good communicators and took care of the issue promptly. We appreciate the quick help this time around and hope this level of service continues!

Great response… Was available right after Thanksgiving, which made my experience even that much better…. Appreciate it the fast work and I recommend them.

Worse customer service. Office closes at 5pm. Then calls go to 3rd party answering service. No repair comes without several calls, delays, excuses and lasts no more than a few months. This is my experience with new 2 stage rheem unit they had install on a new home construction broke several months after install. After several weeks waiting for parts and thousands spent on maintainence and labor (not covered under the 10 yr warranty) I finally decided to post this review. They are terrible. Even for Miami standards. ​​​

Oscar air conditioner completed an install of two new A/C units. They were extremely professional and my new Rheem’s have been keeping me cool ever since. Their pricing was competitive and the quality of service excellent!

Extremely Disappointed – Unprofessional and Unreliable

Dealing with the owner of this AC company has been one of the most frustrating customer service experiences I’ve had. He constantly cuts you off during phone conversations, is always in a rush, and shows no interest in actually listening. There’s no professionalism, no manners, and certainly no accountability.

We had our AC serviced by his company (the same unit he originally installed) and the repair only lasted five months before the exact same issue came back. On top of that, he canceled our appointment twice without any notice or apology.

What’s worse, he outright told us that he prioritizes new AC installations for new construction projects and doesn’t focus on servicing the ACs he installs. That says everything about how little he values ongoing customer relationships.

Thankfully, I found another company that was respectful, responsive, and truly valued my business. I wouldn’t recommend this company to anyone. Save yourself the stress and go with a team that actually stands behind their work.

Carlos was super professional and kind, he replaced my blower and got my AC working in no time. Definitely recommend.

Great customer service diligent workers awesome experience i will definitely use them again and recommend them to any and everyone. Thank you Juan

The experience was as refreshing as a stagnant pool—definitely not what I signed up for.

Excellent service. More than 5 years receiving the service. Thanks.