Plumbing reviews in Naples, Florida

Totally 1st class always..we had Joe complete some projects and he is amazing ....the whole team is caring and genuine...Ask for Joe he is knowledgeable and providing amazing service. Totally the best 100%
Luna totally is impressed and can't wait for him to come back to complete some more projects 🙏🏻🙏🏻🙏🏻🙏🏻🐕‍🦺

No one is ever really ready for an emergency and when the toilet in our only bathroom started leaking we didn't know who to call. We have not needed a plumber since our move to Florida in 2018. We contacted Nerds Plumbing and they were quick to come to our aid. What we thought was a leaky toilet that may need a replacement gasket turned in to a major repair. We were disheartened to discover the pipes under our home had collapsed and needed replacement which as anyone could imagine is quite an expensive ordeal and it needed to be taken care of sooner than later.

Nerds came to our rescue. They were EXCELLENT with COMMUNICATION and kept us apprised throughout the process. The technicians were knowledgeable, friendly, and compassionate about our situation. Brian even helped us with our finance needs and we were able to get 0% financing for 12 months to help pay for the repair. Our toilet backup happened on a Wednesday and once diagnosed we were told it should be completed by Monday-Tuesday of following week (due to weekend). Having only one bathroom that created a huge inconvenience, but with the massive job of digging that was needed under our house and replacing piping we understood and made arrangements to stay elsewhere while work was being done. Nerds Plumbing under promised and OVER DELIVERED. They had the job completed by Friday afternoon which had us back in our home before the weekend.
We were thrilled that they took our situation (1 bathroom) into consideration and did everything possible (getting two crews to work on our issue) to get the job done before the weekend. We are extremely grateful for the professionalism that was displayed through this entire process.

We discovered a leak in our shower. Although we had used another company for several years, we no longer were pleased with their work. Going to the internet, we wanted someone local who had good reviews. We settled on Plumbing and Electrical Nerds. George Santiago was sent out within an hour. George was very friendly and understood our issue. He shut off the water, discovered corroded pipes and clearly explained some options with us. We chose to move ahead and George said he could complete it within the day. He did! George stayed until it was finished and we were satisfied. He also explained the possibility of a yearly service agreement. We were so satisfied that we requested George work on another project for us. Friendly, hard working, knowledgeable - George is an asset for your company.

Inexperienced plumbers with big charges and no results except more damage to your home and no customer service skills.
Unfortunately, your reply back to me is untrue Chris as I did not speak to you on the phone and your response was inaccurate. Jeff told me if you came out you would charge me even though the leak is in the same spot that was repaired. This is a concrete wall that the pipe is inside and the pipe has been leaking again ever since you left but was not noticed until it got so wet from a small drip which then started showing through a wall 6 feet away in another room. There was no compassion or even interest in taking responsibility for your employees inefficiency. Jeff was just worried about the money. I had them on the way to look at it and Jeff stopped it because he wanted the money. Jeff said it would not be covered under warranty even if it was leaking in the same spot and would not send the employee unless I agreed to pay. There was no interest in resolving the problem. Just interest in the money. Somehow you got in the middle with not even talking to me but writing what you thought happened. Again, BAD customer service.

Nerds came out April 9 2024, to repair a leaking pipe behind a vanity in a bathroom. We had moved the vanity and sink for access before the repair person came. They repaired one spot in the pipe and charged us $812.94 for the repair. We thought this was outrageous as he was there less than one hour. Pipe never was repaired. Last week we saw water damage in the bedroom next to the bathroom and the pipe still has had a very very small leak in the same spot they repaired. The sill plate is wet in both directions and they will not warranty their work as they say it has been too long even though it is leaking from the very spot they supposedly repaired. They are overpriced, not efficient at plumbing repair, and have no ethics. It's all about money to Jeff not customer service. When I called to set up an appt they said the technician would decide if they would cover under warranty since it was leaking in the same spot. Jeff the manager or owner said no before he even got to the job today. Terrible customer service. Beware they are not a reliable plumber very inexperienced service with no results except huge charges .
Beware get an estimate before you use them. We learned the hard way. We have another plumber scheduled we will give you the name on this post after we see his work.

Today we had Randy Savage tackle a tough job of removing and replacing our obsolete electric panel. He was punctual, very professional and methodical throughout the process. His calm demeanor was indicative of his comfort with the task at hand. He thoroughly went through the new system with me and answered all questions He is a great addition to the organization.