Reviews of local pros in Naples, Florida

I called Best Home Services to schedule an electrician to come to my home because of numerous receptacles inside and outside not working. They were able to send someone the next day, even though it was a Saturday. All I can say is I feel I hit the jackpot because most of my electrical issues were fixed in a timely manner and the reason for failure was explained. I was charged a fair price for the work done and there was no pressure to upgrade components that were not necessary. I am so thankful that all my electrical outlets are working and I can now decorate inside and out for the holidays. Thank you for a job well done.

Wonderful experience with this company. Every tech that came out (electrician and plumbing) had over a decade of experience. I had a unique electrical and plumbing issue and they handled it with ease. They took the time to explain what was going on, making sure I understood the problem. They led with customer service and care, instead of pushing sales. I will remain a customer of this company for all future home services. Thank you plumber James and electrician John!

John at Best Electric in Naples solved our need to install our vintage chandelier. It was a difficult install because he had to go into our crawl space attic. He handled it so well! The install was great. The best part was that I was able to get a same day appt! Such a good experience, priced fairly, too. Thanks to Dylan’s and John!

James was extremely professional and knowledgeable. I was very pleased that he was willing to explain everything to me. I felt reassured that the problem was taken care of, and I won’t have any future issues.. Everything is not only aesthetically better, but is working incredibly well!!!
Unfortunately, I have to add this. Someone added a maintenance plan to my bill when I already spoke with both Kevin and James, that I was not interested due to the fact that I already had a yearly maintenance plan with another company. I would see if I could cancel it because it was a much better deal that was offered to me by Best Home Services. I would let them know if I was able to cancel if not, I would wait until after November when my maintenance plan was completed. I asked Kevin to send me the information so I could looked at their plan. Which I did receive from him after my service. The one thing I did not receive was my receipt until I emailed Friday and then called Saturday morning. I was told I was signing for the work to be done and my warranty on the service. The warranty supposedly took two signatures. Obviously, The warranty did not take two signatures. Everything above that was swiped up and all I saw was a place to sign again. Figuring I was being told the truth I didn’t question. I am not sure if James was told I wanted to have the maintenance plan. As mentioned I did tell him also I was not interested. I have now been waiting all day to hear back from someone to correct this issue. I am extremely happy with the service, but not with this mistake.

He was great.He can come and service me when i need him .He was good at telling me what was going on. A very hard worker. You don't fine many people as good and nice as him. I'M going to keep using your company. Thank you all very much.I'm 81 years old .i'm going to tell everyone about your compan. y.Thanks again.it was a hot water heater.
Margaret k knotek

Ryan was super helpful before he even got to our house giving us a call and walking us through possible issues we were experiencing. He explained everything in detail as he learned more and and broke down pricing/service options along the way. He was very friendly even answering questions I had the next day. This was an emergency service at my house in the evening and I was very pleased with how quickly someone was able to make it over here.

Highly recommend getting you work done with this company and working with Ryan.

Brandon left a link in a text for me to rate his service. I wanted to wait, and give him a chance to fix the issue. I have 2 ceiling fans that were wired wrong by a previous contractor. The fans are supposed to have speed control and forward and reverse. He only added speed controllers. When you turn the fans, on they are fighting the direction they want to turn, then go in the direction either forward and reverse. He told me that's what 12v motors do. Lol. I know enough about motors, that's not what they do. If he was right they would both be spinning in the same direction. One is going clockwise the other is not. Polarity is reversed or they are not wired into a switch with forward and reverse. I got a call from someone at the company wanting to sell me a contract. I let them know the problem. I also responded with my issues to the original text wanting me to leave a review so they could fix the issue before giving a response. Since they sent another text to leave a review, here it is. For the amount they charged, you would think that they would make it right.

My electrician, Mario, went through a very thorough multi-point inspection sheet as part of maintenance visit. He explained what he was going to do and then his findings. We discussed pro & cons and costs so that i could think about it. No pressure, just answers to my many questions. I decided what I can do now, gave him okay and it was done while he was still here. I am glad that Best Home Services has such competent and professional employees.

Ryan did a great job clearing our sewage backup. After hours of trying to get an appointment with other companies that was not DAYS out, called Best Home Services and got an appointment same day. Once on site start to finish was less than an hour, communicated very well on what was needed and presented different options on how to fix it. Would highly recommend for any that need emergency services or just quick service in general.

Matt Leatherwood arrived early to fix a broken pipe behind bathroom wall. He was very polite and professional addressing the situation and giving a price quote. The repair he made was excellent and exactly what I wanted. He didn’t leave until late evening and made sure I was completely satisfied with the job. He went above and beyond to make sure the job was completed the way I wanted it, even if it caused him more work and a longer night. Great craftsman and person. Thanks again
Corey

Ryan was awesome to work with. He was quick to respond when we needed our drain lines cleared and showed up sooner than anticipated. Super professional, easy to communicate with, and got everything taken care of without any hassle.

This was the best experience we have had. Our water heater broke and I reached out to 6 other local services with no response. Best Home called me first thing in the morning got me scheduled right away. Rob the technician called to let me know he was coming and time he would be there. He was prompt, courteous and so understanding that I had no knowledge of anything related to the water heater and I asked him to please contact my husband and he stayed in contact with him during the full process. He was AMAZING!!
I would recommended their services to anyone. They were the first ones there for us in a crisis. Rob went above and beyond for us from start to finish and took the time to be very thorough and took the extra time to explain to me everything he was doing.
Thank you Rob!

We recently had a sewer drain backup late in the day on a Friday afternoon! We chose Best Home Services for service and are completely satisfied with our results!
The technician (Camron) was one of the best people we’ve had for onsite service in a long time.
He was well informed and very knowledgeable in residential plumbing.
He also had the necessary tools and equipment to fully resolve our issue.
He was extremely patient and methodical in his approach handling the situation to see the job was complete and fully functioning. We were fully informed of his progress and the final outcome of his work including photographs which was reassuring to us.
Great job Camron and Best Home Services!

5 Star service!!!
1)Quality of work - excellent
2) Customer service - outstanding..Rob worked until 8 pm on Friday night.
3) Diligence - drove 90 miles and back through St. Petersburg and Sarasota traffic to pick up our hot water heater that was under warranty.
4) Found the most economical solution - was able to work with MFG to honor warranty.
5) Communication excellent - quickly identified and explained the issue and solution.

Our hot water heater went out on a Friday the same day we had guests arriving. Rob came out and determined the hot water needed to be replaced same day. It was under warranty and Rob worked with the MFG to honor the warranty and locate a replacement. He drove 90 miles away through traffic to pick up and install all in the same day.
Very impressed

Devin did a great job. Quick and friendly service. Installed a whole home surge protector to solve light flickering and bulbs blowing. Installed new kitchen wafer lights. Installed a generator outlet as well. All looks good. I would recommend him for for other electrical issues and refer to my family as well.

Our experience with Best Home Services was nothing but exceptional. Ryan arrived on a Sunday to diagnose and clear an obstruction quickly and efficiently providing all necessary photos and videos. His detailed account was so helpful. Highly recommend!!

Anthony Sanchez was our tech. He was extremely respectful, knowledgeable, and helpful! He did a wonderful job of explaining everything to us. He took his time, did an outstanding job. We called today and they came the same day. We would 100% recommend!

I contacted Best Home Services to replace my kitchen faucet — no plumbing changes were needed. They gave me a quote of $1,400 for the replacement, which included labor and a new faucet. They also mentioned that the sink “probably needs to be replaced.”

For the record, my sink is perfectly fine. And $1,400 just to replace a faucet? Really? When I questioned it, they said, “We’re licensed, and that’s what it costs.”

Well, that’s not happening. I paid $39 for the estimate, which I’m fine with, but I ended up finding someone else who did the entire job for $250 — faucet included.

So, just a heads-up: always double-check the cost of your home repairs before agreeing to anything.
----UPDATE----
Today, Best Home Services reached out to me regarding my review and concerns about my experience. I didn’t request it, but they refunded my assessment fee, which was very nice of them. They also mentioned they’re working on improving their process. Because of this, I’ve changed my review from 1 to 3 stars. I really appreciate their customer care!

We called because most all our kitchen outlets had gone out, and they had a tech out to our home (deep in the estates) within a few hours. Alan was very professional and courteous, was patient and nice to my 2 crazy hound dogs, and explained the issue to both myself and my husband over the phone. He walked us through the issue, even showing me how to diagnose future problems with our breaker, then went to get the proper replacement parts and was back quickly to have everything safely fixed and running that same day. They also had a special for a complimentary plumbing diagnostic, which we’ve scheduled for later this week. Excellent service, will use them again in the future. Thanks again to Alan!

Awesome Service and Great People to work with...Highly recommend them for your audio and lightening needs.

Paul mislead our company into a huge financial loss. Would not recommend he wasted alot of our time.