Reviews of local pros in North Miami, Florida

Tech knowledgeable but the price for part and service was more than the original new price. Paid $800 and repair was 1100$! Did not agree to the service.

Did a great job! Matt the tech fixed the problem, explained everything clearly and very polite and friendly

The technician was very professional and fixed the problem. Great service. Thank you

Prompt and excellent service. Thank you sears and Richard for your professionalism! Thank you American Home shield 👏👏🙏

The service technician was very professional
He was very knowledgeable, answered all of our questions and l would highly recommend him to anyone in need of the service

The technician Don was on point very understanding and he answered every question to the best of his abilities with professionalism " he deserves a 10 rating"

The technician who came out was great—very professional, courteous, and did a solid job. No complaints there. But the service window was out of control. I was given an 8am to 5pm window and didn’t get a call until the tech was 7 minutes away. That’s an entire day of waiting with no real heads-up. It would be much better if the window could be narrowed down or updated in real time. Great service from the tech, but the scheduling process definitely needs improvement.

Garth the technician that came I would rate him with 5 stars. Sears as a whole need to do a better job of sending out some of their technicians to sites.

Exceptional professional service! Technician arrived early, friendly and thoroughly knowledgeable. He quickly identified the issue but had to order the repair part, which arrived within a few days. The tech’s return appointment was timed just right. He arrived early and quickly finished the repair. Very pleased with the quality of work and time to complete.

Excellent ! The problem was identified correctly. He repaired it. The equipment is working perfectly. He also gave some valuable tips. A pleasant experience.

Professional and very knowledgeable. He came and figured exactly what was wrong with the ice maker that was leaking water. Mr. Lazaro best technician.

Easy to make appointment
Tech shows in the range of 4 hours ( should be 2 hours)
Charged about $$140 diadnostic fee with tax
Quoted an extremelly high price for 2 parts installed, close to the price of a new tefrigerator
$140 thrown to the garbage
First and last time I’ll use hhis service

Ahmed was a phenomenal professional. He identified the issue with the washer immediately and fixed it. I am very happy with his service.

Sears appliance had a technician came out to the house. The technician said he doesn’t do Insulation. The Clothing wash machine was new and nothing to fixed. The only thing Technician did took a bunch of pictures. Emailed me an invoice and stayed outside the house in his personal truck for 30 minutes and then he drove off.

Technician arrived on time. He was professional, very courteous, left work area clean, explained findings, and arranged additional appointment needed.

Technician did not show up.
Technician Called to verify and asked about a/c unit told him it was a split system and was incorrectly listed by operator as a window unit.
( I corrected on the follow up text with photos of wall unit and the outside unit. And model numbers with the follow up text message from Sears.)
Then the technician said something about not working on a/c and something I didn't understand and hung up.
Then a few minutes, I get the text that I signed off on the finished repair with included receipt AND then this link to rate the service.
I couldn't have signed he was never at the house.
So next is to call Sears to find out how l did not get another technician and how my order was signed off as finished.

Never showed up or called. We waited for 4 hrs for this idiot. Horrible service . I will never ever use sears service again. You should fire your service tech. He never showed up and sent us a bill. What the hell is wrong with your team I am writing the office of the President to complain

It would be better if a technician actually came and did the job instead of just calling and then canceling the order. I’ve been without air conditioning for three days and no one has come yet. I don’t think it’s fair that someone takes a repair order, calls right away to say they’re not coming, confuses the system, and leaves the customer waiting with no response.

Since the beginning I express that the ice machine in my refrigerator was not working however in my opinion it was not well checked because I have to call for a second visit in order to figure it out that it was broken. All this added a 2 weeks more in order to be finally fixed. This issue could be solved with the first visit.

Richard was very courteous and efficient in repairing my appliance. I would definitely recommend him and give him 5 stars!

Richard was very professional, knowledgeable, efficient and courteous. My dryer was repaired and I can now use it. Thank you Sears.