Reviews of local pros in Ocoee, Florida

For some 20 years I have taken care of my own pool, which is open air near some large trees. Early this summer I found out that I had Leukemia and would be undergoing a bone marrow transplant. With that in mind, we knew we would need a service company. We went with Windermere Pool Services, because we had used them in the past for repairs over the years and always had a positive experience.

I have to say, the pool has never looked better. Their service is second to none and the results speak for themselves. Guess who won’t be taking care of his own pool any more?

I asked Jeremy a question about running the spa then reseting the pump. He left me very detailed instructions that were easy to follow. His response was quick and helpful. I've been using Windermere Pools for about 5 months and have been very happy with their service.

Windermere Pool Svc has been servicing our pool only recently & we are so fortunate & pleased. They have sent skilled repairman Don when we had a pump problem! Danny comes weekly & cleans & makes us aware of any situation we need to be aware of. Of course, Hannah is the office wizard that gets you started & keeps things humming! Thanks All!

Winderemere Pool has an excellent service. I had a leak the other day at the pool equipment, called Joe, the owner, he sent my pool man out right away and fixed the problem. End of worrying about where the leak was coming from. They do an excellent job of cleaning the pool, always prompt arrive the same time same day every week very polite and very efficient. If you need service of your pool or screen that he cannot handle he recommends reliable people who get the job done. I have had many pool companies but Winderemere Pool is the BEST!

Windermere pools has always done a great job for me and my company. they take care of all my rental houses and have always been outstanding. I once had an issue where my pool drained because a pipe broke it was 5:30 in the afternoon and within a half an hour they showed up and fix the pipe and we had the pool refilled before it could pop. I always recommend Windermere pools to anybody that asked me who should take care of their pool

I’ve used Windermere Pool Services since I’ve owned my home. I’ve never had a single issue with them and I highly recommend them. Their field crew is very friendly, uniformed and they always do a great job. Their office team, especially Joe and Hannah are wonderful people. These are the type of people and the type of company that you can completely trust and rely on.

I used Windermere Pools for 6 years while living in Orlando. They saved me a lot of money by identifying smaller inexpensive failing pieces of equipment that would have resulted in catastrophic failures if not fixed. They also managed my pool while the pool deck was being refinished and replaced a pool light at one point. Their staff is extremely friendly and professional. I recommend them to any and everyone!!!

We have used the services at Windermere Pools for several years now to keep our pool running properly and for repairs as needed. The office staff is friendly, efficient and knowledgeable. Don, our repairman, is always timely to arrive and polite. When there is a problem he explains in an easy to understand way and provides options that fit our budget.

Windermere Pool services are great! I have been using them for 2 years and have been very happy with their service, attention to detail and honesty. All of their technicians are great. Alyssa, Jeremy and Don have always delivered. I recommend them!

We've used Windermere Pools for a few years, until now. Originally, the service was good. Over the past couple years, they broke a sentimental decor piece and said nothing. They broke travertine next to the piece of travertine that sits flush on top of the skimmer, therefore it broke when they were checking the skimmer, said nothing. Flash forward another year, I caught a tech leaving the pool door wide open when weather wasn't allowable, the screen door arm was bent. I told the tech, do not leave the door open, we live on the southwest side of a lake and the wind is very strong a lot of the time. He looked at me and said nothing. There were times they messed with the valves and caused unnecessary issues with the water flow, then wanted to charge us to correct. My husband noticed the valves were mishandled and fixed it. There were holes in 2 screens from the pool brush handle, again not addressed until we said something. They did replace the screens. They knocked off a light and wanted to charge $110 to assess the problem, saying they shouldn't fall off that easy. My husband got in the cold water and fixed their error. The final disappointment was when a tech showed up with leaves, debris and water test strips in the net to which all ended up in the deep end of a 10 foot pool. He grabbed one of our paddle board paddles to retrieve his net but left all the debris, it was cold and my husband had to get in the water (again). Most all of these issues were caught on camera and each time, the tech ignored what they had done. No attempts to correct the issue, disappointing. My husband sent an email detailing all the issues and when he spoke with Hannah, we agreed to give it one more month. In the end, bringing these factors up to Hannah, they fixed the two screens and decided we should find another company. Really? When you need to handle a little customer service, you quit.

To address the owner's reply, I didn't want to stay with Windermere Pools. My husband thought it would be wise to give them another chance against my suggestion to break ties several times. I personally never apologized as I didn't have anything to apologize for, my husband thought the owner may have taken his conversation with her out of context. And, I typically don't leave poor reviews, some are deserved. I never said, "Only because we're not staying on service, I'd be leaving a bad review."

We're very happy with the new company we have in place.

The indifference and apathy put forth by so many service companies nowadays can leave one feeling disenchanted.
As long-time customers of Windermere Pool Service we`re pleased to say that the exact opposite is true!
Always Courteous and professional, Joe and his fine staff are a joy to work with! Over the years, questions or issues with our Pool and Jacuzzi are always met and resolved quickly and professionally! I highly recommend this company if you are in need of a Top Line Pool service company!

I have been a client of Windermere Pools for many years. The company is competent, courteous and immediately responsive to any questions or problems. Most definitely would recommend.

I just wanted to share with the company that my pool tech I believe who I believe his name is Lorenzo has done a fantastic job since I’ve been with Windermere Pool.

I had an issue a few days ago with some yellow discoloration in our pool water and left a note for Lorenzo on Tuesday when he showed up.

Since then, he has come back by and checked on the pool Tuesday Wednesday and Thursday to make sure the phosphate levels are gone in the pool is back to its normal Clear water.

I believe he has gone above and beyond standard service and I definitely appreciate it!

Wanted to take this opportunity to say thank you for the outstanding service you provide to us. Switching from our previous pool service provider to you guys was the best decision I have made in a long time. Your team is knowledgeable, respectful, always on-time and best of all, my pool looks great. We are especially very happy with the work done by Harrison - what a great guy! Keep up the great work - a very satisfied customer. You will not regret working with Windermere Pool Services!

I've been using Windermere Pool Services for over 3 years and have been extremely happy with them over the years, especially with the initial tech Scott and Jeremy. I am reluctantly leaving them as a customer due to a couple of recent repair incidents which i don't believe was handled fairly. The initial incident involved the automated valve that switches the flow to the Spa, it had just stopped working. I called the team within a couple of days a tech came to the house and checked it out. When i articulated the problem to him, without looking at it he said he was certain the problem was a small toggle on the valve itself that could have been switched off by a Gecko jumping on it. I suggested that only Windermere Pool services guys have been working on the pool equipment for last couple of years , changing a pump and valves, filter tear downs etc. He showed me the issue toggled the switch on and said I'm very sorry but we have to charge you $100-$150 for that. I reluctantly paid their invoice but of the opinion after years of service that a phone call may have allowed me to resolve this myself without charges, especially considering the amount of work they had completed over the past few months. It is quite reasonable to assume their tech may have toggled this off in the first place.
After a recent visit by their tech to clean the pool, he had left the main drain cover out by the edge of the pool. I assumed he had knocked it loose with the pool floor cleaner but no. A few days later i received a quote of $300+ dollars to repair. This left a bad taste with me and after years of great service, 2 recent unsavoury incidents have led me to cancel our services. Thanks to the team, wish you all the best.

Jimmy did a great job maintaining my pool heater . He went through everything with me in great detail and explained how to take care of and watch my heater in the future. Another great job by Windermere Pool.

Been using Windermere Pool Services since I moved to Winter Garden. Been very happy with all my techs and the service department. Especially loved Don (RIP). My current tech Harrison is the BEST!!!

Windermere Pool Services is reliable, reasonably-priced, and responsive to repairs. Alliteration challenge complete.

Windermere Pool provides great service! They are always responsive, providing everything from cleaning to maintenance. Our technician Katie is professional and friendly, and always conscientious in her work!

Katie has been maintaining our pool for quite some time now. We appreciate how she takes her time, seriously…she never seems rushed! Katie is thorough and kind and so delightful. We have loved being serviced by Windermere Pools for over 10 years.

P.S. Please give Katie a raise! She totally deserves it.

Moved to area in March and decided to go with Windermere Pool Services. From the very beginning they have super responsive to all our pool needs. We also had a new pump and heater installed by them. Everything has been excellent. Their tech and weekly staff are super professional and know what they are doing. Our pool is always looking perfect. Thank you so much!