Reviews of local pros in Oldsmar, Florida

In March of 2020 I had an installation of a Rheem 3 ton unit. 8 months later the blower motor failed. it has been nothing but a nightmare since. two more motors have been since replaced along with many other issues.
Finally my patience has snapped most recently, 1/26/26, while my grandchildren were visiting we awoke with 60 degree temps inside our home. I decided to contact another company for service. upon arrival it was discovered that my unit disconnect breaker had melted and could have turned into a fire. Further inspection had discovered that Superior had installed a 12 inch return duct when a 3 ton unit should have a 14 inch return. The technician stated that caused the unit to overwork to draw more
current possibly the reason over 3 failed motors and a melted shutoff breaker.
I replaced the almost 6 year unit and hired an electrician to replace the feeder line which showed excessive current wear.
Customer BEWARE!

The kindness of the people working for this company is amazing. My thanks go to Shawn, the technician, who explained everything and was easy to talk to and not "pushy". Also to Tammy in the office. I had an issue and she helped me find a solution. Thank you!

Mike T. is experienced, knowledgeable, & friendly. He put you at ease, so you felt no question was too stupid. Saw we were having new flooring being installed in our kitchen, entry way, & utility room. Without prompting, recommended installing a new filter to catch the construction dust and to replace that filter once the installation is complete. I have peace of mind knowing Superior & Mike T. is caring for our HVAC system.

I am saddened to have to write this review since we've been with Superior for almost 30 years but our most recent service experience angered me to the point of needing to advise potential new customers that the company is unreliable. Believe it or not we purchased a new Rheem unit 6 years ago from Superior and since them we've had to make almost 35 service calls. The same parts seemed to be failing over and over and although they covered it under warranty the inconvenience had reached our limit. The final straw was on Wednesday (11-12-25) when the unit again went dead. They came out in response but interestingly the owner came out with the technician and wanted to talk about a deal that would replace our 6 year old unit with a new one for only $8,000 which he said was a $3,000 discount. Incredible, a 6 year old unit and I need to replace it? The real problem Chris from Superior described was a Federal Law effective 1-1-2025 where our unit was technically illegal and if we wanted the unit repaired it would take about 2 weeks to find parts if he could even find them. WRONG! I called a competitor after he left and their Master Technician came out that evening, assessed the problem and their repair technician arrived the next morning with parts in hand and we had a working HVAC with and extended warranty by 1pm. Thus, this experience prompted me to warn potential customers that Superior's ability to repair units has gone downhill over our 30 year experience and the company I assume wanted out of the warranty they gave us by basically insisting we buy a new unit. I am very happy with the new company (Egbert's) we discovered via the internet. It was well worth the cost having them do the work. Nelson Paolini Lakeland, Florida

I had a new unit put in less than 2 years ago and I have had nothing but trouble. It started with the install the technician never remo ved the old cement so the unite was uneven and the water was going back into the unit.,that took many phone calls finally the owner came out and saw the mess so they came out and reinstalled the unit. I was not happy because I think they should have given me a new unit,but I let it be. Less than six months ago they had to come out because it was running but no air was coming through the vents new part had to be but on now tonight the fan is running outside but no air inside. I had unit before that was 10 years old that never gave me problems until I had to replace it. I will be waiting for phone call tomorrow so that they can come out and fix it again. This is getting old. I feel like they owe me a new unit because at this rate it is not going to last.
I want to say that I received a phone call from the general manager and we had A very good conversation and I feel alot better about my problems. It was very nice to know that they are willing to work with their customers. The problem that I had has been taken care of and the service worker was very helpful and kind. Thank you for taking care of my concerns

Jim arrived in a timely manner. He is friendly, personable and extremely knowledgeable. Jim has been our technician for a number of years and we value the consistency and respect for his customers.

We’ve been using superior for quite a few years when we moved into this house. There was an old unit in there that we called them to service for us. One day they came out was having problems and they told us we had an issue with it. Show me what it was understood and we got a new unit from them. We’ve had this unit for three or four years now we’ve had to have them come out a couple of times and they have always came out when they said they were going to very promptly very efficient and very friendly and very professional we had to have them come out again today having an issue with the condenser fan and it came out. Chris came out the owner and did something and fixed it and said merry Christmas. It’s fixed. Just let us know if you have anything else they have been so kind to us that I am so grateful that I have superior because not too many places like this would treat you this kind. I was so grateful what they did and I would recommend them to anybody to use because they are I think the best.

We have been customers of Superior Heating and AC since moving to this area in 2021. Shawn Paradise has been outstanding in responding to all our AC needs, from regular maintenance under our service contract to a summertime service call. He and his team of professionals are honest, efficient, knowledgeable and responsive to our calls. I give Shawn and his company a strong recommendation.

I’ve had a great experience with this company! Sydney has always been helpful, professional and quick to respond whenever I need assistance. The field technicians are also fantastic! They are knowledgeable, courteous and great at explaining everything during my annual maintenance visits. You can tell this company really cares about their customers. Highly recommend!!!

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Highly recommend this air conditioning company! From start to finish, the service was professional, prompt, and reliable. They showed up on time, explained everything clearly, and made sure the job was done right. Our AC is working perfectly now and the whole process was stress-free. Will definitely be using them again and recommending them to others!

We received a call from Chris from Superior and he advised that he has been servicing our unit for years. He made us an offer on a new AC unit and it was an offer we couldn't refuse. Chris was very, kind, thorough and knowledgeable. We made the purchase and Andrew was our installer. Andrew was amazing as he was also very thorough, polite and knowledgeable. Chris even called us the next day and came by our home to be sure everything was good. I would highly recommend this company.

Shawn from Superior Heating & Cooling is fantastic. He's been out to do routine maintenance on our unit a few times and is always courteous, professional, and helpful. He's very knowledgeable regarding all things HVAC and keeps us informed about how our system is performing. He gave us his number and told us to contact him if we had any issues. He's also just a pleasant, friendly guy!

I had Shawn from Superior Heating and Cooling come to service my burner yesterday. He did a very thorough job and explained everything to me. He blew out the lines and cleaned the coils outside which no other technician did before. He was very professional,courteous and a pleasure to work with. I would recommend him highly if you want a great job done. He is an asset to the company. I will use him each year and no one else.
Diane Godsman
Tampa Bay Golf and Country Club

Shawn from Superior Heating and Cooling MGT serviced my air conditioner and did a great job. He was quick, explained everything clearly, cleaned up before he left, and even shared his number in case I had any issues.

Jeff has also consistently provided excellent customer service and makes sure my air conditioning is running smoothly year-round. Highly recommend.

P I would have to say that I have never seen a salesperson be as honest as Sean was and correcting. Not only the service call that he was sent out here for, but to give me updale updated information on how my unit was doing, what I could expect. Why about the heat pump that I didn't realize that we actually had? He explained about the service contract in which I took out because of his recommendation and his honesty. I had a very good visit with him as he was writing everything up his military. It was just it was a refreshing part of my morning to to well. First of all he was here before they said they was going to be here and I could tell after talking with him and stuff he was a restless person that wanted to work and didn't want to sit around waiting for time to to come around. So he was here beforehand and got the job done and I appreciate. As I said his honesty and what he told me and what I could expect and if I needed any help whatsoever. He gave me his own personal phone number and already to get back with him. That just does not normally happen. But every once in awhile you get a diamond. Now you did, thank you!

Everyone was kind and respectful. Very professional. They showed me everything, walked me through it, answered all my questions. Plus they had finance availability and worked with me and gave the best price and payment option. It wasn't painful at all and all the service members were very kind and respectful . Being a senior and fixed income, they took the pain away, both stress of a added life surprise and financialy. Kindness is always appreciated. Kudos and hugs to the Superior crew. Thanks.