Appliance Repair reviews in Orange Park, Florida

First visit was timely. Follow on visits were less and less timely, requiring more and more time to coordinate the final non-fix of a broken ice maker.

I wish I could give them 1 million stars. We have been without a dryer for 2 weeks, thanks to our warranty service first hiring a good-for-nothing repairman who ghosted us after telling us he’d have to order a part for our dryer and never did. After terminating his service order, the warranty company hired Expert Appliance. They had a prompt opening, and Mitch showed up at the exact time he said he would. He was very kind, clean, and professional. We were fully expecting him to say that they had to order the part, too, but no, they had it in stock. Within minutes I had a working dryer again. I was so happy I could cry. Thank you, Expert Appliance!

Were recommended by LG to repair my microwave after it had caught fire during use. The tech came to my home and attempted to diagnose the issue. The tech was unable to diagnose the issue and did not have any parts. He removed the unit from over my range. After a few weeks I called after not hearing from them to be informed that they had ordered parts for repair. After a few more weeks and no update I attempted to get an update and the receptionist tried to brush me off or was downright rude. I then contacted LG and they conveyed to me that they had indeed ordered parts, however there was an issue of payment and they were not shipping parts until it was rectified. I contacted EARS again and the short version is I had to beg for my OWN microwave to be returned so that an LG Factory Rep could then repair it. The staff was incredibly rude and made it difficult to arrange. The person who returned my microwave, then informed me they would NOT reinstall the microwave for the LG Factory Rep to see it. The customer service was terrible. I was brushed off, told no one knew what was going on, etc.

What a refreshing repair experience! The technician was not only skilled but also took the extra step to engage with me in a friendly manner, explaining every detail with clarity and genuine warmth.

Awesome from start to finish. Office staff helped us use our manufacturers warranty to get replacement part and kept us updated while we waited for the part to come from LG. Technicians were on time, friendly, thorough and very considerate. Thanks

My sandwich maker issue was resolved with exceptional speed and their experienced knowledgeable work was absolutely perfect..

Very personable and great at what they do. This should be the standard for not just family own business, but all businesses. They were on time also and gave out tips to keep my appliances more durable. Grateful I took a a chance and thankful for their help. You can really tell that this is a passion driven business.

These folks and my third party insurance company (Asurion) are in bed together. 5 claims later my endeavor is still on going. My adventure started Feb 2024 and still no working ice maker! These repair folks messed up a “fix” causing the fridge and freezer to stop working and freeze up twice. I now have a Frankenstein refrigerator with everything replaced and now being told my freezer rails are the cause of my ice maker making 5 pieces daily. On the bright side I am now back to a broken ice maker which is what I called for back in Feb. Home Depot is no help, Assurion is useless, and the repair folks can’t seem to fix anything. I seem to be dealing with the Three Stooges with all pointing fingers at each other as to next steps. Avoid at all cost and try another repair company.

Leaking Samsung dishwasher (caused by another repair company) fixed quickly! This repair was done through my Lowe's extended service plan. All I can say is man, I wish Expert Appliances was the first company Lowe's sent!! The technician came a two days before the original scheduled appointment. They called the day before letting us know they had a cancellation and offered the earlier day and time. We quickly accepted. The technician called the morning of and gave a window, he arrived on time!! After quickly finding the leak he go right to work. I love this company uses a mat when they move the dishwasher around, to avoid scratching or wetting our wood floors. After about 30 minutes of working the leak was fixed then thoroughly tested. A+++ for us. This company and technician knew his stuff! Thank you!!!!

Honest Review here... Cant wait to see the Rebuttal from the Owner of how wrong I am...
Firstly They Did Fix my Washer after a couple of trips and tries... They did work with LG to get the Parts we needed to fix those POS (Buy a Speed Queen). And the Receptionist...Was good to work with.. Decent Pricing to.. Not Great but Decent.
Fast Forward 56 Days and I get a call from MG Credit saying I have to pay my bill plus additional late fees.. I then called Expert appliance and apologized and explained it was a simple mixup of I thought my wife had paid it and vise versa.. Lindsey explained that they had sent an email with final invoice and called and left 6 voicemails... Which is weird since I only had one voicemail the day after the service was done. She said they all went straight to voicemail. Maybe... Who knows since I didn't get any voicemails.
Ok No problem. My Bad. Im happy to pay for my Bill..
"Sorry. No you'll have to work with the Collection agency. Its Out of our hands".
So I called MG Credit and said I would be happy to pay for the original bill. They said they couldn't accept anything less than the full amount and threatened It would go on my Credit Report and hurt it if I didn't pay"

All in all, I accept I made a mistake. But the lack of a last call before sending it to collections is why they get a one star. The inability to work with a customer that made an honest mistake and is happy to pay the bill is silly. Really,? Once its sent to collections its "Out of your hands". Whatever.

Like I said.. Expert Appliance did their job... But if yall are sending people to collections without a final email or phone call... Dang thats just bad business. Just because you are understaffed and in your words "too busy to call" should not be my problem.

I am happy to remove this review if y'all can figure this out with MG Credit and accept my original invoiced amount as payment.

Reply to owner :
Everyone reading this can see the truth. I never said you didn’t do your part. And I don’t find this humorous. I find it sad that you have the potential to be an awesome company Yet you lack the humility and foresight to see what a little extra time could do to your companies Image.
I’m glad you’re reading this because without a negative consequence Of a bad review how are you expected to learn from your mistakes as a company and improve. My advice is simple. Swallow your pride, hire some additional help in the Office Staff, And before sending somebody to collections, Give some sort of final warning or notice.

Pleased with the service of Expert Appliance. 1. Kept me informed of technician status. 2. The technician was knowledgeable and used all available resources to solve the issue with my refrigerator.

Do not use this company. They only guarantee their work for 30 days. They charged me almost $700 to repair my bosch dishwasher, and when it failed again 9 weeks later (same error code), they refused to make it right. Took them a month, 4 trips, to repair it and now it's still not working. Stay away!

I really appreciate Shane's work ethic! Very polite, he made extra efforts for me that I requested with a great attitude. He was very professional and the results of his visit are what I was hoping for! Thanks so much Shane!

We had the nicest repair men here to fix our LG refrigerator.. They were so helpful and kind in repairing our appliance. We highly recommend this company in repairing whatever is wrong with your appliance. The two men that came out were so nice and helpful...Great employees!!!! You are fortunate to have them.....

I have nothing but great things to say about Expert Appliance Repair. Everyone has been beyond friendly and professional. We used this company twice to Repair a warranty issue with our refrigerator and they were quick to diagnose and fix the problem. I wouldn't look for another company to Repair your appliances Expert Appliance is the ONLY company to use!!!

Tyler and Mr. Andrew of Expert Appliance Repair are great! So accommodating with our work from home schedule, and just all around professionals. They respect that its your house, which is rare with many repair companies these days.

They answered the phone, It was easy to get a next day appointment and the technician was on time.

I have worked with the company multiple times over the years. Their technician “Steve” is incredible. He is a huge asset to their business. He is extremely knowledgeable, a great communicator, and client focused. Lindsay in administration / scheduling is also very helpful. In our experience, there are few companies that are outstanding in all aspects of what they do.... and Expert Appliance has been outstanding for us!

The technician arrived on time, repaired my appliance, and left the workspace tidy and clean.

It was such a pleasure seeing Tyler again! He’s the epitome of professionalism—prompt, efficient, and incredibly knowledgeable. What truly sets him apart, though, is his ability to explain what caused the issue and how to prevent it in the future, all without making you feel the least bit silly. Thanks to his expertise, my 30-year-old washer now has a new lease on life! I was fully prepared to buy a new one, but Tyler saved the day and made that unnecessary. I’m beyond grateful for his help and will absolutely be calling on him again for any future needs. Thank you, Tyler!

Kenneth and Christian were so helpful on my service call today. They were both extremely polite and professional. They took extra care of my space and cleaned up after themselves. Would definitely recommend using this company for top tier customer service.