All reviews for Vortechs

Placed service call for AC and drain line not working. Joe, who we later found out is the owner, gave me options ranging from $900 to $2500 to replace the blower. He asked why we decided on the $900 option like a rookie used car salesman. After the blower was replaced and the drain line was still not working he said he wasn't concerned with it and then said it would be another charged service call when it still was not working 2 days later. We did not have him back for the principle of it and we do not trust him.

Tech came out to troubleshoot why my AC unit was not blowing cold air. After troubleshooting it, this was the diagnosis: No cool on downstairs system. Found fault in air distribution system. No resolution for repairs at this time. I was told the whole distribution system needed to be replaced. When I asked the technician what was bad with the distribution system he just kept saying the whole thing needed to be replaced. After multiple questions I was able to learn he found a wire with melted insulation, which was not included in the diagnosis, wonder why , after all he did take pictures of it. They wanted to charge me $1800 to replace everything. I knew all those components could not be bad. So I paid the $79 service fee and off he went. I proceeded to investigate myself and found that the fan blower relay had faulted which is exactly where that wire hooked up to. End of story - I found the relay for $60 and a new connector for the melted wire. Replaced those 2 items in about 30 minutes and now m AC is back up and running with no problems. The technician tried to dishonestly upsell me. I will not ever use Vortech again.

Very disappointment with this company. Not flexible at all. Made me pay $200 when they could of just let the technician do my 6 month maintenance early since I'm less than 6 weeks shy from it and I would of been more than happy to pay the $79 Service call. And this is the shortest amount of time that my system is backed up since it was just done in June.

But the technician was great, came and did what he had to do.

We were looking for a second opinion on our air conditioner after having an evaluation from another company and our home warranty had suggested Vortechs. The air conditioning team showed up on time and the scheduling was excellent and well communicated, but when the service people showed up, it was aggressive from the moment the service call started. We we trying to tell the history of the previous evaluation but the service person was aggressive and dismissive with everything. We asked for a maintenance check and cleaning but he didn’t seem interested in doing anything and it kept escalating resulting in him rudely walking back to the van without a word and leaving his teammate silent and shocked while she stood with us for a second before silently walking back to the car. He treated his teammate terribly and embarrassed both her and Vortechs as a company. It was the most childish display I have ever seen from an adult and a supposed professional. I’m sure Vortechs is a fine company, it’s just a shame this person is such a bad employee and such a bad company representative.

I called in need of a drain line unclogged. The tech was super nice. After about 30 minutes he presents me with multiple options. They are all extensive repair/replace valves. My unit is 2 years old and serviced every 6 mos. I asked if he could simply unclog the line. It was their “band aid” package and was almost $400. I declined and paid the $79 service fee. Luckily my regular company Florala was able to get me in and fixed it for $182. Big difference and I didn’t get scammed

I put in a request for service 5 days in advance expecting to be first thing in the morning today. I called at 11:00am to tell them that this is not acceptable. The person on the phone said that he called me and left messages. He absolutely did not call my number and the excuse for being late was weak at best. I cancelled and called Rainaldi. They are much more reliable.

AC needed a simple top up. Vortech tech came out and quoted 3 outrageously expensive options ranging from $4300 to $1200. Declined and had the unit service by another company for $207.

Vortech wanted several thousand dollars to fix our aging system, but would not replace it, nor refer us to someone else. We called a larger local competitor and had a new HVAC the next day. We would prefer to keep our money within the College Park neighborhood, but instead wasted $129.99 for the service charge.

Vortech should probably not have asked for feedback.