Septic System reviews in Orlando, Florida

Van did great job, he took his time to clean our grease tank.
We own a small child care and for the first time did contact them, he did explain to us many details that never other company did explain to us.

Thanks Van!

We had our drains clogged at the restaurant and Van was such a great help, professional, and one of the hardest working individuals I have met! He pumped our grease traps and provided information on how it all works! We also had to get a new pump and had Steve, Charlie, and Van come to install and they did a outstanding job in less than 3 hours job was done! Great team thank you!!

I strongly advise against using Total Septic. I reached out to them multiple times to inquire about the cost of inspecting and pumping the septic tank. They provided me with a price that included the inspection details, and I even spoke to a technician over the phone to confirm this information. I only needed the general inspection; I had no issues with the septic tank, so no repairs were done. The service price should be the same as I was told, with nothing hidden. However, when the technician arrived to do the job, they added an extra $150 to the previously agreed-upon price. This lack of transparency from the beginning has made me unable to trust their services.
I would recommend avoiding this company altogether.

I should have expected all the nice comments about Mr. Van. I will add my opinions as well, even though it's not a "Job" related comment. Mine is more a "Decent Person" related comment.

Me and my kids had been stuck on the side of the road for over an hour with a flat tire. AAA would not be there for probably another hour. Not one person stopped to help me.

Mr. Van stopped! He stopped and he fixed the tire! No questions asked, and he would not take anything in return. In fact, he even gave my kids a bag of cookies.

I wanted to let you know that I appreciate your company hiring good decent people. And you did it well in hiring Mr. Van.

Thank you for your service, Van! We love that you are always such a pleasant, happy guy! Thank you for your efficiency, and quick at getting the job done at our facility. If only all service providers were as great as you are!

I enthusiastically endorse Total Enviro Services! Mr. Van, the cleaner who attended, was exceptional. He displayed remarkable friendliness, extensive knowledge, and a great sense of humor. The service provided for our business was incredibly prompt. I intend to utilize their services again and strongly recommend requesting Van for any future tasks, if feasible.

What a great experience! Van and Melvin were so professional and fast. Thank you so much

We work in the utility construction industry and Total is always ready to help in any way. Had Van and his coworker stayed out today and got the job done no matter how long it took.
Shout out to Van, need more like him!

FANTASTIC!! We needed a new septic tank and drainfield, Mat came out and gave us the news and estimate, then James came and evaluated our needs. Today the crew came out, the were effecient, pleasant and thourough!! Wilmer, who was in charge of our project was very proffesional!! He explained to me and my husband how to take care of our new system and what to expect in the future. We are very pleased with our service and highly recommend this company!!

What can I say, Van is by far the most professional, yet comical serviceman I have ever had. I appreciate the effort and attentiveness he gave towards servicing our building. If I could drive more stars I would.

Excellent service provided. Fast, Friendly and Professional. Van, a very knowledgeable man, was the tech that showed up to repair a clogged pipe to our grease trap. Thank you Van. Highly recommend Total Enviro Services.

Though this is my personal account, I'm speaking from a company experience. We've had many services from Van here and he is always punctual, nice and efficient. We definitely hope to work with him every time we call. Thank you all

I recently had the pleasure of using Total Env Service’s septic pump service, and I couldn’t be more impressed. The technicians arrived on time, were incredibly friendly, and demonstrated extensive knowledge about the process. They took the time to explain what they were doing and answered all of my questions with patience and clarity.

The service was efficient, thorough, and done with care, leaving me confident that my septic system is in excellent shape. It’s rare to find a company that combines professionalism with such a personal touch. As former President of the Latin Alliance Association and current member of DAV, I highly recommend Total Env Service for anyone in need of septic services—you won’t be disappointed!”

Van is awesome!!!! The customer service was out of this world! He was so professional and his communication with us was great. I definitely would recommend him 100%. You can never miss him, he’s the one with the cool mustache!!

I have been using this company for almost a decade and they’ve always been great. Recently I found myself in a 💩y situation. My drain fields failed and nothing went down. They gave me an estimate and I wasted time trying to get more quotes and they turned out to be the best price. They got everything in order and now I poop like a rock star! I can even courtesy flush! Wilmer, Antrel, Mike, James are the best! There are more people I forgot to thank but I send good vibes from a clear colon!

We are a large restaurant/hotel here in Orlando. We have used other companies in the past and have not had that great of experience. However, after using Total Enviro Services all I can say is "Van is the Man"!!! Super professional and very knowledgeable. He was courteous and friendly to everyone on our staff. I asked Van about my home system and without hesitation he gave me some pointers and then, made sure i understood what he was talking about! What a great guy, thanks Van for making us feel important. We really appreciate you!
Chef Josh

These guys are truly the best!! First, I had to use them for a septic tank pump out. I got a live person when I called over the weekend. Unbelievable! They were super nice. They came quickly. Ultimately, I needed a completely new leach field. I had them do that as well. They were always available, did a terrific job, even cleaned up, raked the tractor impressions in the dirt and blew off the driveway. They were so good. Kyle was awesome!
James was as well. Thank you!

I contacted this company on March 2023. They came to my house and installed a pump tank and a new drain field. They only gave me a two year warranty but the pump failed. I called another company and I was informed by a gentleman that a new pump was needed because the old one was a cheap brand. The replacement cost for the new pump was $500. I believe this company charged me a lot and installed a cheap water pump.

We use Total Enviro Services to pump out our grease trap every three months. They are reliable and a great company. The driver Van is extremely professional and made sure that he showed me his completed work. Van gets an A+ in book!

Great attention, Van is awesome, did a great job. Ken also was really attentive and diligent

Septic Tank Service gone wrong!!! We have lived in the Druid Hills area since 1987 and know that a lot of our neighbors have septic tanks that will need pumping out every 2 - 3 years. Lately, we've had several of our friends who have had to have new drain fields put in which can be very expensive especially during this pandemic we're going through. Recently we had our septic tank pumped out by Total Enviro Septic Services (d/b/a, Total Septic Services). Once completed, the technician dropped the lid and broke it leaving half of the lid down in our tank and the other on the edge of the opening. He assured me the company would take care of it no problem. We had to cover the hole with a tarp, not the company. Plus, with all the rain we've had, our tank is filling back up with water even being covered with a tarp. Over the last 2 weeks no one and I repeat NO ONE from Total Enviro has contacted us about our situation. We have had to call them every day to see what they are going to do about this. They will not even come and take out the broken lid out of our tank. They say they are not responsible for the broken lid. We have everything documented and finally spoke to the C.E.O. and she said they would only fix it for an additional $475. This is outrageously unprofessional and their customer service has failed us and we, the customer, are on the losing end. We have no other choice but to contact our lawyer, the Better Business Bureau, social media and the local news to expose this company. We are sharing this in hopes no one else has to go through what we have. Please DO NOT USE Total Enviro Septic Services (d/b/a Total Septic Services). Thank you for your time. Blessings!

Part 2 after Owner's response:
Let's be clear, the lid DID NOT cave in. It was dropped or plopped down by your technician. The technician who came out the day before didn't break it so I don't feel I should pay for a lid that you clearly broke. Also other companies prices for a new lid was cheaper than your "so called" discounted price. Plus you were going to charge me again full price to pump out all the rain water that filled the hole in my yard which again, I had to cover with tarp. You also charged me $100 over the initial invoice and until I brought it to your attention, I was refunded. Yes, we all make mistakes but you guys clearly don't won't to take any responsibility. And again have a blessed day.