Septic System reviews in Orlando, Florida

We worked with Total Enviro Services to clean our grease trap. Technician arrived on time - even earlier, which was amazing! The job was done fast and efficient! We will definitely ask the team to work on our grease trap again!

Wilber, Justin,( Jason ) James and crew did a fantastic job.
My family could use the new installed drain field within a few hours on instal day.
James was very polite in walking me through everything including making sure I didn’t need to take down a very large oak tree…thank you James.
Wilber worked as if it was his own home including finding and replacing an elbow in the Main line that also needed a gasket. ( I’m not sure other companies would have made that caring observation and repair.
Justin ( might be Jason ? ) operated the heavy machines like he grew on a farm …because he did ! ..that’s the type of experience you want .
I’m left feeling confident about my new system and can rest easy for another 30 years .
Thanks guys ..

We had Total Enviro Services replace our drain field as it required a full replacement. James answered all of my questions and coordinated the installation! Justin, Wilmar and Jonathan were extremely professional and completed the job in a timely manner. I appreciated their clear communication, efficiency, and the respect they showed for my property. Highly recommend if you’re looking for reliable and professional septic service!

I wish there was an option lower than 1-star. Met with Kevin Wade to install grease traps at my business. Got no follow-up, and when I reached out multiple times, I finally got a response that we didn't submit the contract (which we never got). Then, the day that I needed them to be installed, Kevin realized he got our project confused with another, and basically refused to do the job. We had to emergency order our own grease traps and had to have our plumber install it. We will not be using Total Enviro Services for servicing nor for any project in the future due to Kevin's lack of professionalism throughout the entire process.

I needed a new septic tank and drain field. Total Septic came to my house and did a fantastic job. Workmanship was very professional, The whole entire crew very friendly, knowledgeable and good personalities. Wilmur & Jonathan are members of this crew and were outstanding as was the entire crew. Very Professional…call this company when the need arrives… they’re great…

Updated to respond to owner:

This condescending response as well as similar responses to negative reviews do not resonate with a customer focused business. I am however glad to hear that I have taught you something, because when I mentioned that this was a hazard, the employee I spoke with expressed no concern whatsoever. NO ONE offered to replace the lid until I called repeatedly, stating how this is not acceptable due to the safety and environmental hazard it presents and the company’s proposed solution was to “send dispatch with a piece of particle board and charge for the visit”. Unless you are the technician who I spoke with or the one who actually performed the work (since you did not mention your name in your response) I honestly don’t understand how you can be attesting to the events that occurred.

Yes a replacement is needed but I am failing to see how this was a professional way to deal with the problem presented to you. This is literally the third explanation I have received regarding what happened to the tank lid. There is no need to try to shift blame, you keep implying that I “must have know” these things, however I am not the one that works in the profession.

You have shown your potential and past customers far better than I ever could the true nature in your company’s integrity and manner that you conduct business.

Original post:
Total septic performed a pump on my system. Informed me of needed repairs, and left the entire septic tank completely open, save the caution tape and four thin stakes. I have children, live across from a park where small children play all the time, temperatures have exceeded the 90s this week and it has rained daily. Have called them back multiple times and the woman who answers the office phone has told me that they are not responsible to cover it, refused to let me speak to anyone who may be of more assistance and that she “only answers the phones to help out”. Not only has this company shown blatant disregard for this being a health and environmental hazard, they are extremely unprofessional in my attempts to solve this issue.

These guys were great. Wilmer and the rest of the guys did exactly what they said they would. They were all very polite and worked a full day even in the rain. They had to work inside our screened porch and even cleaned up after the job. We are extremely happy with the service we received 😀

Amazing customer service! Today Wilmer and the crew from Total Enviro Services did some work for my employer. We all appreciated how communicative he was and kept us informed throughout the day. Really kind and hardworking guys! He’s also bilingual, which is a great plus to have!

Unfortunately, there are some disreputable companies in this industry. Fortunately, Lapin is not one of them. Their techs do good work, the price is reasonable and I never feel like they are inventing issues that need to be “fixed”. I strongly recommend Lapin.

Briton has come to our house twice. He is extremely helpful and knowledgeable. I would highly recommend Briton and Lapin Services!

Ivy was very knowledgeable and helpful during our conversation. You can tell they know their industry well and take care of their clients.

Overall great experience , was able to get an appointment the same week. Briton was great, very informative and professional. Will definitely be using them in the future.

Lapin crew did a great job from scheduling to pump out. Gave a heads up when on their way, and worked efficiently. Thanks Lapin.

Briton Brown is very nice and kind. Showed up on time. And after the service, he explained how to maintain the septic tank.

I had a new toilet installed. Antonio and Anthony did a terrific job. They arrived on time. They were very professional and considerate. They made sure no roots were blocking my pipes. They did cut around some on the outside of the pipes. When they finished the bathroom was clean. I did not find a drop of water or remnants of roots anywhere. I would highly recommend this company and especially Antonio and Anthony.

The Lapin employees were professional & knew how to complete the job
in a timely fashion in replacing our septic to sewer without any damage. Leaving our yard with white cap offs on top of our grass received sod. Thank you so much 😊

Amazing work and Very informative. I’m not so scared of septics anymore! Angelo Monzon was great and detailed. I feel at peace!

We had our septic system pumped today. Angelo Monzon and his associate arrived on time and left everything as he had found it when finished. Price was reasonable and I would highly recommend Lapin.

The guys were the best, knowledgeable, passionate, professional, very friendly and willing to work with the home owners. Also installation was the newer nitrogen reduction systems that's required for my area. Orange County has a mandate for all new and existing systems that needs any repair has to upgraded to the system.

My recent experience with Lapin was nothing short of fantastic! I was very worried that something might be damaging my home’s septic tank, and Lapin expertly analyzed my system and immediately identified both the problem and the solution. Would definitely hire them again!

Thank you Lapin, great service from tech Angelo, who was prompt, friendly, knowledgable, and thorough. Great customer service from when I booked my septic pump out, thru service and payment. I will call you in 3 years!