Reviews of local pros in Palm Harbor, Florida

Dan was extremely helpful and professional. He made sure his work was his priority, but he also provided great customer service and interactions. I wouldn't want any other plumber to have helped us in our time of need tonight. He is a valuable asset to his company.

The Team demonstrates great and accurate communication before/during / after the work is completed. Highly recommend them !

I recently had quite a journey with Pompa Plumbing while trying to get my A.O. Smith water heater repaired, and I wanted to share an honest review of my experience.

First and foremost, the staff at Pompa is genuinely friendly and helpful. Every tech I interacted with was courteous, and the technician who finally resolved the issue was excellent. He was incredibly patient, knowledgeable, and took his time to make sure everything was running properly. His professionalism stood out and truly made the final appointment feel worth the wait.

However, the process to get to that point was frustrating. It took nearly three weeks 6/10 (first contact —- 6/30 (issue resolved) and it took multiple visits to finally get the water heater fixed. Since A.O. Smith only partners with Pompa Plumbing in my area, I didn’t have the option to shop around or call another company, which made the delays even more stressful, especially because my tenants were without hot water during this entire process.

The first technician simply reset the breaker and told me the heater was fine. Unfortunately, it wasn’t. I had to call again the very next day to report that the issue remained. When the second appointment was scheduled, the tech ran out of gas on the way to my property and had already been 30 minutes late. That visit had to be pushed to the following week, further delaying the repair. The third visit was when they informed my tenants that parts were needed, but I was never contacted. I only found out what was going on after I called the company myself a week later.

At that point, I was told the unit needed to be replaced. Because it was under warranty, I assumed that would make things easier and less expensive. Unfortunately, that was not the case. The total amount I paid for labor alone was almost $1000 (for diagnostic & replacement) between two invoices which was almost double what a brand-new unit costs. And remember, the unit itself was still under warranty, so this was entirely LABOR.

On the final visit, which took place 20 days after I initially contacted them, the tech arrived at the house without calling first which I specifically asked them to do so I could have time to arrive. I had to rush over in heavy traffic to ensure everything would go through. Thankfully, the job got done and the new unit was installed. But the entire process (from miscommunication to scheduling issues) felt like a marathon.

In summary, Pompa Plumbing has good people, and the technicians are clearly capable, especially the one who completed the job. But they really need to improve their scheduling system and communication. If they say they’ll call you back, don’t expect that to happen. You’ll likely have to follow up yourself. If you’re assigned to them through a warranty provider like A.O. Smith, prepare for delays and keep close tabs on every step of the process.

I hope the company takes this feedback constructively. With better customer service and scheduling support, they could truly match the quality of their technicians.

Daniel did a great job repairing our water heater. He was kind and professional. Daniel also completed the work in record time, which didn't hold me up at the house. Thank you for the great work!

Great customer service and communication
The installer for the water heater was awesome professional and did an amazing job

Rey and Anthony were on time, kind, knowledgeable, and professional. They took care of my water heater issue quickly. Much appreciated.

Our tech Namik was awesome. We had a 3 day ordeal with getting our new water heater to work- we had 3 prior companies come out- did install, of new tank and left without it working. Came back next day and couldn’t fix it.

ENTER Namik and Pompa Plumbing to the rescue. Within an hour he diagnosed the issue, fixed it and got the tank working finally with warm water. He was professional, funny and knowledgeable of his trade. I should’ve used them the 1st time around. They are fair with pricing and quick to come out. Won’t ever use anymore or else. Thank you!!

Thanks to Pompa Pluming Group Mark let our experience a seamless one. Dan came to fix my water heater, he is knowledgeable, professional and a great asset to your company I will give him 10 stars. The entire staff is wonderful,I would highly recommend them to anyone. This is from Yvette Bernard and her daughter Valrie.

Super professional.. head and shoulders above my experience and confidence with any other local service provider. They replaced my water heater within 24hrs, at a reasonable price.

Very transparent process and although not inexpensive, the service was excellent: the Service Tech (Danny) was highly organized, structured, meticulously clean and courteous. A+!

I had an excellent experience with Ray when he came to repair my hot water heater. He was extremely polite, knowledgeable, and efficient throughout the process. Ray quickly installed the necessary parts to get everything working perfectly again. His professionalism and expertise really stood out, and I couldn’t be happier with the service. Highly recommend!

Service exceeded my expectations. Communication was excellent. Ray the technician was courteous and knowledgeable. Very pleased with the outcome.

Pompa Plumbing Group were great. Kept me informed & Carlos was on time, friendly, & knew exactly what needed to be done.

We are very impressed with Pompa Plumbing after two experiences. The first contact was for a false leak sensor and the second was for Rheem warranty replacement. From my initial contact, I was treated with respect. The technicians are very knowledgeable, thorough, and friendly. Thank you for your attention to service,

Very nice installation of a new water heater. Fair pricing and outstanding communication. Would recommend for plumbing work.

Dan came out to inspect our hot water heater and did an excellent job. He was quick, efficient, and extremely friendly. He took the time to explain everything in detail, so we knew exactly what needed to be done. Dan also ordered the necessary parts for our repair right away, ensuring the process would move forward without delay. His professionalism and clear communication made the experience stress-free. Highly recommend!

Pompa plumbing did a water heater replacement for me on warranty. They kept me informed all along the way. We actually even had to go get a second water heater as the first replacement one from Home Depot had a problem. The plumber stayed with it until all was done. I will use them again definitely!

Bryan did a great job. He was nice, patient, explained the problem and carried me along
With the process. I will use this company again if I need to.

Pompa was most accommodating, sincere, and professional. The team went beyond in speedily restoring our hot water to the house. Highly recommend the company!

The team from Pompa Plumbing did an excellent job installing the new water heater.
They quickly found the model we were looking for and replaced the old heater without delay.
Compared to other plumbers, this team provided us with an upfront estimate and were knowledgeable and professional from the start to the end. We plan to use Pompa Plumbing services again, this time for remodeling. Many Thanks.

Carlos arrived, a bit early in fact, and was quite professional throughout the job. He even taught us a bit about plumbing, while explaining what he was doing. We are grateful to have hot water again and would definitely ask him back next time we need plumbing work done.