Waste Management reviews in Pompano Beach, Florida

I am in the commercial property space. I have been using Coastal Waste and Precision Portables on my properties through out South Florida for years. My rep Ashley is extremely responsive and always gets me what I need when I need it. Their containers are clean, which is very important to the buildings I supply them to. I have worked with many other other waste companies throughout the United States and Coastal Waste has the best service by far.

All the want to do is sell you the container, doesn't matter if the driver will be able to lift it and collect the garbage. They gave us a bigger size which couldn't be picked up. We were stuck with the garbage the entire week and after changing the delivery of the old size garbage 3 times they simply just pass by us on Friday and leave no honk no stop. They proceed to reschedule for Monday. They are a joke, couldn't care less about their customers. Drivers are nasty and just want us to do all the work for them.

Trash was not picked up on the regularly scheduled day. The office was closed by the time I got home, so I left a message on the website where I was assured that my message was important to them and they would reply right away. Did they? Of course not.
I called the office the next day and asked about the missed pickup
No explanation or excuse for missing pickup, they said they will pick it up next week. They definitely did not seem surprised or bothered by this situation.
I sure do miss our old company before Coastal bought them out. We were with that company for over 10 years. We will not be using this company for anywhere hear that long.

I am so pleased with the service ZURI provided.
It is hard to find good workers these days that are willing to treat customers like human beings. ZURI was very professional on the phone and answered all the questions that I had. She made me feel that I was important and that my business mattered. Her customer service skills are above standard and the company needs to hire personnel just like her that can treat people very professional in each and every call. I hope she reads this review because she deserves to be recognized for a great job.

Wish our city never moved from Waste Management company. This company is terrible. Their bulk drivers don't know how to accurately measure 4 cubic yards of bulk so they leave it there and tell you it's your cities responsibility at that point. They don't pick up after holidays if you were scheduled on the day of the holiday(Thanksgiving of course) so they make you hold your overflowing garbage and recycling until the following week. At least do us a service of picking up the day after the holiday... What a shame!

WARNING!!!!! This company needs to be investigated by the Federal bureau of Customer Protection.

They are a monopoly whit the absolute worst service.

Run from this company at any cost otherwise you will spend countless hours on the phone figuring out where the driver that’s supposed to pick up the junk is.

0/100, bad, not recommended. Is a private equity company that will bankrupt sooner that later.

Zuri & Wilda has been a tremendous help throughout my two projects. Always answered the phone with a great attitude and ready to help with all my needs regarding thrash removal. Coastal is truly represented great by these two. Coastal always picks up within 48hours.

ABSOLUTE WORST. management traps you in long term contracts and won't let you cancel. even tho they constantly miss trash pickups and can't get their billing department figured out. company is a joke. they will hear from our legal team

I have Coastal on my job site for dumpster (grapple) and portable toilets. We have used them on almost every job! Customer service is excellent and much appreciated along with all the services provided. I would recommend them on any site small or large.

Company is an absolute joke. Was quoted that my total would be around $600-700 and total ended up being charged $1377 and when I confronted my “salesman” Brian Kennedy about the situation he agreed something was wrong and then out of no where came back with “nope we didn’t do anything wrong, nothing I can do for you”. Customer service is an absolute JOKE. No one cares about the quote I received and have in writing vs. what I was actually charged. Stay far far far away from this horrible company

Worst roll-off service in South Florida. They can't tell you when they will service our account. They don't follow instructions. This has happened multiple times.When asked to exchange a roll- off they give an excuse that they don't have any available, which I believe is just poor management.
I don't recommend them if you have a busy job site.

coastal waste and recycling is an extremely professional business. my sales representative Ashley is incredible. Always responds to my calls. And the drivers are always there when I'm told they will be there. The service is impeccable and I would recommend them to anybody. Whether it be residential or commercial.

l ordered a dumpster for my home renovations in Boca through Ashley and the process was seamless. Val, Christian and Stephanie in customer service were extremely responsive and easy to work with. I highly recommended to my neighbors and anyone in need of waste removal service.

I needed a dumpster for my residential demo and called Coastal to inquire. They had a can out the next day, and the driver Melvin was so helpful in where to put it when we realized it couldn't be placed into our driveway. He offered a couple different options, had it placed quickly and efficiently, and wanted to know when they should return. I would give them 10 stars if I could, from the office staff to the driver everyone was friendly and efficient. If you are looking for waste services in South Florida, give them a call!

I am extremely dissatisfied with this company! Since Coral Springs signed a contract with them, garbage collection has been consistently unreliable. Trash is often left uncollected for up to two weeks, and the service has become a real mess. To make matters worse, their customer service is equally disappointing. They seem completely unable to resolve issues or offer any solutions. I would not recommend this company to anyone.

Coastal Waste response is Top Noch! The drivers are friendly and willing to stand by when my bin is not ready for service. Ashley has always responded to my text and calls Immediately and has never let me down. The owners of my project were having a party and I only had a 2 hour window. I explained our situation and schedule for a next day service but the driver was on my site within 45 min. Highly recommend Ashley and Coastal Waste & Recycling.

Man, this place was great. I purchased my PPE from here and I dumped 3 truck loads here last week. All of a sudden, I come in today on Monday and they increased the hand unloading fee from $75 to $175. That's over a one hundred percent increase overnight. I'm taking my construction debris somewhere else and I will not be returning. What a shame

This company has the most evil and unethical employees working for them in the city of North Miami Beach! Their employee solicited money out of me to remove my bulk garbage and because I refused he reported my bulk garbage and put a false citation stating that I was blocking alley ways which is completely false. Cars including their dump truck are able to pass freely down my road where the bulk garbage is located. The most disheartening part was they had the citation with only a 24 hour removal notice of 500 dollars and another 500 because according to them it would be a double load pick up. The fact that all of this came about because I refused to pay your employee cash makes your company dishonorable! You all even miss days of trash pickup yourself then order people 24 hours to have their trash removed. You need to train your employees that soliciting home owners is a violation and they need to be held accountable for such acts.

Always top notch service from Ashley! Very responsive, professional, and a dream to work with. Been working with her for 5+ years and would not use anyone else.

10 months ago I wrote a review on 1 of your employees, CHRIS ROSSIER. It was a positive, 5 star review about his kindness and always happy disposition and how one given AM, he saw me limping to get last minute bag of waste in my bin and asked me if I was OK. I simply told him that I have a bad lower back and it's just aggravated but I'll be fine and I walked back into my house. A few minutes later my mailbox Ring went off and there is Chris coming out of his truck putting his gloves on and bringing my two bins in for me! I did not ask him to do that nor did he ask me if I wanted him to do that, he just did that which was such a kind gesture above and beyond. When I 1st met Chris, he was in the passenger seat being trained and I only knew this because I usually only see one driver and I would bring the driver a bottle of water bcuz of the crazy hot summer we had last year and as a way to just say thanks 4 your service. Well 1 bottle water, 2 people in truck..that's how I learned Chris was in training. Fast forward this year, I have seen him in driver seat, training someone which makes me smile. Your company is very fortunate to have an employee like Chris and I am fortunate that he is still serving our community/route since September 2023! Chris is always kind, always smiling, waves on his way into our community and waves on his way out. So, THANK YOU, COASTAL for retaining great talent and if Chris reading this, THANK YOU, Chris, your happy disposition, kindness and smile make my Monday & Thursday mornings smile! I appreciate your service!
Jeanne

This company customer service has problems. When you call the customer service, you have to wait at least 20 minutes. They charge me upfront and send me the invoice without deducting the upfront amount. It turned out they charged me double.
At first I called the customer service, and the customer service did not understand it and kept saying the invoice is right. So I want to speak to another accounting person, she said there was no acconting one, and then I asked again where is your office so that I could match the invoice with my bank statement, but she replied that there was no office. So I was really frustrated. Then my husband called the customer service again, he got another employee and the employee admitted the company make mistake and would refund the overcharged money. The refund amount is more than 3000 dollars. It happened on August 9, 2024. The company issued a check on August 12 and sent the check on August 16. The check wasn't delivered to me until August 27. So I called the customer service to get the information where the check is. The customer service can't give any time frame when they can solve this problem.
So I went to the city of Boca, sanitary service because I want to know by what criteria the city preappoves the haulers and also want to get the information of the company. I met the person in charge and, got the information about the company address. I visited the accounting office and would pick up a new check this coming Friday. It is a tiring and long process.