Reviews of local pros in Riverview, Florida

I was in a crisis. My toilet in my apartment complex had overflowed causing water to spill into just about every room in my apartment. I had called my apartments emergency maintenance line over 15 times and no one answered . I called SERPRO and Shawn immediately came out with his teammates Shaun & Andre. They assured me that everything was going to be okay. They walked me though the steps on how the process would work . I stressed the fact that I can’t afford this but Shawn told me that he would fight with my insurance companies and my apartment complex for me !!! And worst case scenario he would just chuck it as lost. Words can’t express how good Shawn and his team made me feel and how grateful I am to have encountered this company ! I highly recommend these guys.

Brian and his team are life savers. They came same day to help me deal with a leak which caused damage to almost every room in my house. I have never had to file a homeowners insurance claim before and Brian was gracious enough to explain what I needed to do and when to do it. Had a second leak in my garage and again Brian sent a team over immediately to deal with that. I cannot say enough good things about this team. They are professional, knowledgeable, friendly and patient! They really make it like it never even happened!

Very pleased with all staff members. Everyone has been very professional and provided me with excellent customer service. Tania was great! Want to thank Shaun and Andre for a quick and efficient estimate. My estimate waiving fee was waived, will definately recommend to my friends and family.

Unfortunate that I had to call due to rain storm flooding in my home but so very thankful for the rapid response. Shawn and Tim were excellent to work with. Both were very professional and explained what the process of drying everything out. Great team!

Servpro of Brandon/Riverview ruined the interior of my home. Remediated my home for water damage due to my washer/dryer and then turned it over to their contractors. Contractors called to say they couldn't put the house back together because there was mold on the ceiling so they weren't sure it was safe to proceed. When we entered the home, discovered the entire home was riddled with mold in every wall when it was isolated to a wall adjoining a bedroom/kitchen when we first started. Cost us a large amount of money to have another mold contractor gut the whole home/clean up their mess and they're ignoring their responsibility. Contacted the Operations manager Frank, filed a complaint with their corporate office and have heard nothing regarding making us whole after all of this.

We lost our home for 2 years, had to take out a substantial loan to gut and rebuild the entire home and had to throw out/replace all of our appliances. Their tag line was, it'll be like we were never there, I guess that's true, they figured out how to make it worse, as if they were never there.

This company and their people are 100% deserving of all raving reviews.
They showed up so quick.
But then don’t expect less from them.
Roland and Tim were phenomenal. They were careful with furniture and vases as if this were their
Own home.
I have been referring Servpro to all my own daughters for 20 years.
They each own homes.
They all have had an excellent experience and today it was my turn.
The very best and kuddos to Roland and Tim,,it helps that they are handsome!

(Service 4/15/19-4/18/19) My house was serviced for water damage mitigation due to a leak. The technician Rome was very professional and knowledgeable. The water mitigation service was quality work. No complaints there. However, i encourage you to ask for your bill to be explained. I only mention this because, there is an after hours additional charge that was not explained to me. Having an after hours charge is fine, but inform the customer so that they can
then make a more informed decision. Brian the manager helped with the billing discrepancy. He was helpful. The customer service rep Angie was getting defensive when I was trying to explain the situation. She could learn how to be more professional. Outside of that, my experience with ServPro Brandon/Riverview was a good one.

Andre & Shawn were both amazing in helping us with a terrible situation. Our dishwasher hose busted and flooded our house in a short amount of time. They were at my house within 30 mins and helped stop a bigger disaster from happening. The follow thru til the end was exceptional. Highly recommend them!

Shawn responded to a late night bathroom water leak that spread through the house. He was super responsive & extremely professional. He & Roland’s follow up, mitigation, clean up & work were excellent.
Hopefully you’ll never need their services but if you need water clean up - reach out to SERVPRO of Brandon / Riverview.

Leslie was amazing! Being a first time home buyer it is scary seeing mold in your house. He helped me understand everything I needed to know and was very pleasant. I will definitely use this company again and recommend to friends and family

No transparency !!!! They're not real clear when they give you the initial price that it's only for the cleanup or demo, it doesn't cover restoration. To pay by credit card there is a 4.5% service fee. I constantly had to call about final bill and restoration. you are better off finding a company who does all the work and is more transparent.

Eliana and Erin told me a lot about the business walked me through everything, they are awesome

Sean and his team were super responsive!! I called at 6am and they called me right back, came out 2 hours later, keeping me updated until they arrived. Top notch professional team took photos throughout as well. Highly recommend!

I was visiting my parents this weekend during a really bad rain storm. Within a few minutes water started pouring in under their doors. I told them to contact Servpro Brandon/North Riverview immediately. They had helped me previously with a flood loss at my own home and they did the same for my parents. They were there quickly and got things under control. Shawn's team did an outstanding job getting my parents house dried out and cleaned up. I highly recommend Shawn's team for any type of clean up. They are extremely knowledgeable and always professional.

Shawn Tash and his team did an awesome job at my house with the remediation. All my questions were answered and they guided me at each step of the process. All the guys in his team are very polite and helpful. They were on time and got the job done very professionally. I would definitely recommend this company to anyone looking for remediation.

Our water heater blew this morning and leaked water all over our office floor. Serve pro was at our office within the hour and
Lez and Andre were awesome! They were so nice and helpful. They explained the whole process and got everything done quickly so we could go back to work. I would definitely recommend them for future issues. Awesome service!!

Shaun was extremely professional, informative, and gave us great advice on what steps to take for the best air quality in our home. I would highly recommend SERVPRO to anyone. They worked great with scheduling and came immediately. Spectacular service. Thanks again Shaun.

Shawn from ServPro was very helpful in explaining the process from start to finish to get our home dry and repaired quickly. He was genuinely concerned for the safety of our family during his assessment. I appreciate his knowledge and time. I look forward to working with this company.

We called SERVPRO on a Thursday morning the week before Christmas. The man who answered the phone was very friendly and courteous. Within an hour they had a crew in our home. The crew members did a great job at explaining the process, which was great as we've never dealt with water damage issues before. They were very professional, thoroughly outlined the process and let us know what we could expect. We are very impressed and happy with their service. We hope we will never have occasion to need their services again, but if we do they will be our first call!

Servpro got out to our water damaged subfloor/ceiling immediately. They had the equipment with them and had us drying out that night. Shane and Greg were great to work with. They really knew their stuff and got us dried out and our issue remediate quickly with minimal interruption to our lives. Can't say enough about how good a job they did, their honesty and consideration for our needs. They seemed more interested in helping us restore our property than trying to hit a home run for their revenues. Much appreciated.

The representative, Brian was very professional and extremely knowledgeable regarding the conditions at my home.

Shawn and the staff that complete the work very knowledgeable, professional and courteous. They worked extremely hard. The job was completed earlier than I expected.

I would highly recommended ServPro to others!