All reviews for PAYNE'S TREES

This rating is specific to one occurrence which includes property damage. The companies ability to do the job they are contracted for is not the question. They did OKAY.... They did, however, cause property damage at the time of services. After a VERY long back and forth, they refused to replace what they broke. This is the epidemy of a careless and uncaring company. We're not even talking thousands of dollars, nothing that would hurt their bottom line, but they adamantly refused and tried to blame others for their mistakes. Imagine they broke your mother's porch or damaged he house siding while they were trying to get at a tree... They will absolutely refuse to replace and try to blame it on a third party, as they did in this situation.
I do not recommend them regardless of their ability to perform a tree removal. This post will be amended as soon as they make right what they damaged. If not, assume they are still being childish about this whole unfortunate situation. Scroll through the comments, you'll see this is a common issue. They will blow up your house to get the tree out. Hey, at least they got the tree out!

If I could give them 0 STARS I would. They are the most unprofessional service I have ever dealt with. They don't know anything about cutting down a tree much less take precautions in your property. They destroyed my fence, roof, yard, you name it they are responsible for it. I don't know how they could possibly stay in business. DO NOT HIRE THEM. THEY ARE A DANGER TO YOUR PROPERTY.

I have been most disappointed with this company. I called several weeks ago to have some bamboo removed from my yard. I used this company because it was listed as one of the best from the Hillsborough County 5-Star rated services brochure. I cannot seem to get anyone to return my phone call, much less schedule a time for even an estimate. I most certainly will not be using this company for the work and will look for someone who is more responsive.

We contracted with Payne's for a significant amount of work. Shortly after trimming one of the palm trees we noticed it was declining and then died. We believe this is because of how it was trimmed. We contacted Payne's and they agreed to remove the tree but have put us off week after week. I have called the office multiple times and asked to speak to the manager but have not heard from him. We have also had other issues. I like to deal with someone who is honest and reliable and true to their word but we unfortunately have had that experience with Payne's.

Payne's damaged custom concrete curbing on my property and gave me the run-around for 3 MONTHS before denying to make the repair. At one point, they sent a crew, unannounced, to my home just before 7:00am on a Sunday to take standard concrete to patch our completely broken custom colored concrete landscape border!! They couldn't believe we found this unacceptable.
The worst part is, damaging the concrete borders was a major concern before we ever hired them. I was assured they are licensed and insured and, should they cause any damage, they are highly reputable and would make it right - WRONG. They also broke a sprinkler head which we fix ourselves.
Their staff didn't pass along messages, didn't return calls as promised and didn't follow through with the multiple opportunities I made for them to rectify the issue. On the phone, I was constantly addressed as sweetie, babe, and honey which I find unprofessional and belittling in business discussions. The owner adamantly denied getting on the phone with me to discuss the issue and said it was impossible for his equipment to cause such damage, yet he never saw the damage for himself!!
They do a great job on the trees, you just better hope they don't cause costly damage to your personal property because they certainly will not rectify the issue or even give you the courtesy of a discussion of the matter.

Terry does not pay his stump grinding subcontractors. 2 years he has owed over $16k. No attempt to even make payments. Quick to collect payments from homeowners and pocket the money. Criminal behavior & putting homeowners at risk for liens on their property!