HVAC reviews in St Cloud, Florida

Hector was my service provider. He was knowledgeable, professional, courteous and patient with my many questions. I appreciate his informing me of the status of my hvac unit and recommendation of ways to improve the system.
Thanks Hector.

I am extremely happy and satisfied with this company, they did a very good job installing my new AC unit and provided excellent customer service from the first contact to the last technician they all gave me a superb experience. I will highly recommend this company for your AC needs.

Fernando & D were very efficient, explained everything about the new unit. Asked several times if we had any questions about the new system. Left the area in the garage & the alley the way they found in, no mess or any issues. Glad to have cool air installed in 1 day. Thank you both for the excellent service provided.

Fair and reasonable prices, never trying to up sell. Since switching to Frank's my AC system has been a lot more reliable and I haven't had the annual expensive repairs that other companies seemed to always cause.

Kyle came promptly, and quickly replaced warranty parts to get my AC unit back to 100%. When he finished, it was no problem to take care of another minor ductwork repair. Friendly, courteous, expert service - I couldn’t ask for more. Thanks Kyle… and thanks Frank’s!

Josh P arrived promptly, explained what needed to be repaired. He got our AC running quickly. Josh was courteous and professional. Thank you!

I implore you DO NOT USE THIS company! They will upsell you a “top of the line” Trane unit.Only,for them to charge you outrageous prices( $500 ) just for them to a “find out” what’s wrong with your supposedly superior system . I’ve had this system five years and paid $12,000. It quit cooling yesterday and they wanted to charge me $500 just to tell me what’s wrong with it, not including actual repairs. I spoke to Justin, the service manager to see if there was anything that could be negotiated and he offered me a pound of Freon , basically $100.This sounds like the biggest scam out there. BEWARE!!!!!

I made a correction to my prior review, they actually charged me $119.00 for a service call and literally did nothing. They did however, come out to my house tonight after having a very productive conversation with management. The tech came out, put Freon in and said the system was working and in less than 2 hours it quit working again - no A/C

Not only was the work completed efficiently, but Erik also took the time to explain maintenance tips to help prolong the life of the unit, he informed us of the job that was done during his visit and what’s needed to be done in the future. It’s rare to find such friendly and knowledgeable service these days and Erik went above and beyond providing an amazing service.

Hector came out today to do a routine maintenance for us on the AC unit. We are part of the "cool plan". The technician should have five stars- he was friendly, punctual, and did a great job cleaning out the unit and explaining everything to us.

Franks AC did not disappoint. Franks was already maintaining my old unit and actually fixed an issue with it that other companies had missed in the past. So when the motor went out on my 17 year old Trane unit I knew who I was going to call.
Most of the time you would want to get at least three different bids from other companies but I knew first hand the kind of work that Franks can do because they had already replaced three other AC units in my immediate family as well as two of my friends, and they really go above and beyond.
Franks customer service is some of the best I've ever encountered from a company....They always answer the phone and if for any reason you need to leave a message they get back to you immediately.
The installation crew was professional and very helpful with any questions that I had on my new Trane system.
My air handler is in the garage and is ceiling mounted. The old unit always had huge gaps leading into the attic where it was installed when the house was built. The new unit looks and performs incredible but the install crew sealed all air gaps going into the attic and it looks better than it ever did.
if you need any kind of AC work Franks will not disappoint, they take great pride in what they do and it shows in their work.
Thanks again Franks!
**UPDATE**
I'm finally getting around to uploading the before and after photos.
Franks did an incredible job replacing my AC unit but as you can see in the pictures the installation work is top notch, as well as no more air gaps going into my attic and heating up my garage.
On the outside I opted for having new lines run to the unit because when the house was built the previous company had to replace the lines because they were bent on installation and not cooling properly.
The pictures speak for themselves...

Thanks again Franks! Job well done!

Frank's AC is on the ball. One year from installation, they reached out to schedule the maintenance. They scheduled for the following day. Hector S. their technician reached out and provided a 30 minute notice. He was on time, professional, and did an excellent job explaining in lay terms what we needed to know to keep our system performing optimally.

Orlando let me know he was on the way and showed up early. Very professional, tool his time investigating why my system wasn't heating properly and explained everything in detail. 10/10 highly recommended

Excellent service from start to finish. The technician Josh P. was punctual, respectful, and very knowledgeable. He checked every detail, made sure everything was working perfectly, and even gave me tips on maintenance. Thank you very much!

We are so glad we found Franks for our HVAC! Hector did our system maintenance today and is excellent at informing and giving us options for the system to work optimally. We HIGHLY recommend Franks, and especially Hector to do your service!

Freddy did an excellent job in repairing my HVAC system and made sure my family will be extra warm for the next attic blast here in Florida & extra cool for the upcoming summer months ahead. Thanks Freddy and the entire team at Franks AC Service 💪🏾😇

Hector Sandoval was my Frank’s technician for today’s tune up - Hector is to be commended for his courtesy, professionalism, and thorough service. Frank’s AC has again delivered quality service in a timely and affordable fashion. Thank you for upholding your service reputation!

Héctor Sandoval was amazing. I personally do not know nothing about AC units. And he explained to us everything we have to know. Great Service so efficient. Oh, in the house smells great after the service

Hector did an amazing job doing preventative maintenance on our HVAC unit. He explained the issues he found in great detail, and provided us with the right solutions to ensure a working system for the foreseeable future. Thank you Hector!

Erik Rincon serviced our HVAC unit for seasonal update. He also willingly upon request checked our ductwork with pictures to discuss options for improvements needed.
Erik was very cordial and pleasant with whom to deal. Kudos.

Thanks to Hector for getting our system back up after our coil needed replacing. From the second I called Franks to the time it was fixed they were quick and responsive. We have the care plan and it helped save us some money, it was a reasonable repair. I trust Franks and will continue to use them in the future.

Orlando was very knowledgeable.
He worked methodically on the inside and outside unit.
He was completely self reliant having tools modified to work well with the units.
I will request him moving forward for my AC needs.. even if I have to wait.
This guy knows AC and shares his insights if you ask.
Very professional
Very soft spoken
Very competent