Reviews of local pros in Stuart, Florida

Just completed a complete pool remodel, including new pool surface, new deck surface, new tile and coping and a new salt water system. A very professional job in every way. From the time Larry gave me the estimate until the project was completed (on schedule by the way) everything was completed in a superb fashion. All of the workers were professional and courteous. The office staff, especially Brenda were very helpful...this is a great company-- hire them.
James W. Parker, Major General US Army (retired)

Custom Pool & Spa has been taking care of our pool for last 5 years. They are quick to respond to all our needs. We used them to completely update our pool, spa and deck. Larry gave us lots of great ideas and kept us posted on the progress. Worked with us when we had an issue and it was totally resolved. Love the outcome and knowing that I can count on them when things need addressed!

We knew if was time after 23 years to have our pool resurfaced along with new coping, tile, lights,& heater. From day one meeting with Larry and his teams we knew we had picked the right professional company.Larry has teams for each process and you can tell they know their stuff.Brenda was very helpful with assisting us with finishes and color choices, also any questions. Whenever small issues were brought up they were delt with and in most cases within hours of us calling. We also know if we need anything in the future it will be taken care of.
Thank you Larry for making our pool beautiful.
Cliff & Debbie Carrier

Unbelievable experience!
We are so grateful for the wonderful service and compassion form Custom pool and spa mechanic. A pool company left town with our deposited and Larry from Custom pool and spa mechanic, came to the rescue.Larry came out, explained where we were with the build and asked for a few days to get an estimate. We agreed to the estimate and three and half months later we are swimming. Larry and his crew were always polite and courteous. Kept us well informed, and answered all question we had. They were very honest and came thru on all their promises. His office staff was patient as we went thru the process of a new pool company and having to decide on new tile , coating, pavers, and equipment. This company will always get our business as long as they are in business. God places people in your life for a reason, he placed Larry and his crew in ours and they did God's work!
Thank you Larry and your wonderful employees. May God bless you all. Keep up the excellent work.

We have used custom pool and spa on three different pools. From resurfacing, to adding a swim out sundeck, new coping and new paver decking. Excellent customer service, communication, and quick when the work begins! Very professional and they aim to please.

Just had a terrific experience with Travis at Custom Pool. I needed a new pool heater and called him for a quote. He gave me a quote over the phone and then called me back the following morning to follow up. I was going to use him anyway, but the follow up secured the job. He had the pool heater installed within 8 days of me placing the order. Him and another technician couldn't have been more professional when he came to the house. Even texted me on his way over for the ETA. By far the best experience I have ever had with a pool company. Highly recommend Travis.

I have read some of the other reviews and could not disagree more !! We have been using Custom Pool And Spa for 8 years and found them to be extremely competent and we are more then satisfied with there services. Any time we have had an issue they have resolved the problem in an efficient and cost saving manner. I feel so confident in this company that we recently contracted them to redo our entire pool (resurface) and install an absolutely beautiful Travertine marble deck and outdoor kitchen area. I have to say our yard has taken on an over the top look!! The owners took the time to point us in the right direction had extreme patience in showing us a multitude of products and
in the end there knowledge and vision has created a tropical paradise that we will enjoy for years to come. I am so confident in there work that if any one wants to see it ask Larry and Lori to bring you by : )

I'm really surprised by the previous reviews. I have used Custom Pool & Spa Mechanics for over 6 years and have found the staff and crew very professional and polite. They have always fixed our pool problems the first time on the day and within the time they promised. More importantly they have been reasonable on fees and always left the job clean with no clutter left behind unlike some other companies. This is a great company that always gets the job done. Special thanks to Scotty for trouble shooting our pool motor without just taking the easy route out and replacing it. It is nice to have someone who knows what he is doing. Turned out we had a loose wire contact. Thanks for saving us a couple hundred dollars today. It is really appreciated!
Thanks,
Rich

The owner Larry and his team do an excellent quality, professional job on time and on budget. I highly recommend them. Larry was there with his crew bright and early at the start of my pool renovation, oversaw the work as it progressed and made himself available to answer questions along the way. My sparkling new pool is absolutely beautiful. I am so glad that I went with this company and recommend it to everyone.

We so appreciate having David as our pool maintenance guy! He is a blessing. Polite, kind and hard working.
We have tried other companies prior to using Custom Pool and Spa and were never confident in their services. David is a gem so please let him know how much we appreciate his work and have one less thing to manage. We are in good hands. Thank you..

I used Custom Pool and Spa to maintain my pool while I was was working out of state for 3 months during the summer. I was very impressed with the attention to details the company offered. I was sent an email, a text message and pictures every time the technician visited my pool. The report also indicated the pool chemistry, chemicals added and any problems noted. I'd highly recomend this company to take care of your pool.

Super fast to come out and assess what your pool needs when you call in with a problem. Would highly recommend.

Ashley in the office is great! She has helped me in determining which pool heaters have the best warranties and Joe (in the field) helped me with the Model/BTU size which will be best to purchase given my plans to add a hot tub in the future. They were also able to help me with leak detection in recent months...were able to detect the problem and fix it expeditiously. I have dealt with several pool companies over the last 20 years & they are the best!

Larry,Rochelle and Ashley are a great team. We recently had our pool and deck resurfaced. It could not have gone better from material selection to scheduling to the finished product. They have a great operation. I can't comment on pool cleaning. 👍👍

I signed up with Custom Pool & Spa Mechanics before moving into my house. They are consistent with their cleaning schedule and knowledgeable as this is the first time I have owned a pool. My pool is almost 30 years old and the service team has been prompt with fixing pool leaks, replacing worn parts, and helping me understand pool ownership. Like many companies they are very busy but my conversations Shane, the service supervisor and Victor, our technician have helpful.

I couldn’t be happier with my pool resurfacing.
It was done last September, October. I wasn’t there to witness any of the work & I felt totally confident that they would do a great job. Larry , the owner had come by a few times before I left & assured me it would be complete when I returned. On my return although they had sent me lots of photos I was thrilled. Everything was perfect , clean, & exactly as they promised. All of Larry’s team are professional & go the extra mile on an ongoing basis. Ashley, Rachel, technicians & David my weekly service provider and everyone involved with my pool .. Thank You.
I highly recommend Custom Pool & Spa Mechanics.

Decades of Success makes a difference.
From the experienced guidance choosing materials and finishes to accurate scheduling, Custom Pool and Spa Mechanics were by our side. Crews (artisans) showed up early morning and worked diligently all day. Everything was on time and as promised. No pushy sales tactics, just solid advice. Its comforting to watch skilled workers checking their work carefully and at the end, taking pictures, proud of their accomplishments. Dedication, no cut corners. EXPERIENCE MATTERS. We couldn't be happier with the stunning results. Our backyard was transformed. Thanks !

Let me start by saying that I usually do not leave reviews but I felt it necessary after the completion of the outstanding work that I just had done by Custom pool and spa mechanics.
Our pool has been serviced by them for over 10 years and our pool tech Tim has been with us from the beginning very knowledgeable and respectful, my pool was looking a bit dated so Tim set up an appointment with the company owner Larry Between Larry and his entire team they walked us thru our many options. We visited there showroom where we were shown a multitude of tiles and colors for our resurfacing project it was a great time, never rushed and they made it an enjoyable experience When we finally made our choices the folks at Custom Pools worked diligently to accommodate our schedule. They showed up on time and completely finished the project in the time frame we had discussed I can only account that having a company that does it all without subcontracting makes a big difference In closing i can say that we are NOT HAPPY with custom pool and spa we are ECSTATIC !!!! Thank you to the whole Custom Pool and Spa team for making us feel like we are on vacation every time we walk out into or backyard and pool

We just wanted to share what a great experience we have had with this company!! We had our pool, totally renovated. They went above and beyond.!! Larry and his team are top notch…. If you are looking to have anything done with your pool look no further. You will be beyond satisfied as we are! Thank you to Larry and your entire team for making this project beyond our expectations! Luann and Frank Van Leer

Not sure where to even start. Consistently forgot chlorine tablets. Consisitent turnover of pool personnel and the final straw was when they damaged our pool screen door. They did not use the hydraulic latch to keep the door open while entering and leaving the pool area with their cart. My husband and I sit right by the door as we work from home. The technician slammed his cart into the door causing the door to turn clockwise an 8th of an inch and no longer closes. This is unacceptable as we have dogs.
Kenny said he would send someone to fix it but we want the people who put the screen up to fix it as it's not even a year old yet. He then got very heated with my husband and said he's not fixing the door and was extremely rude. We canceled our service and will be sending them the bill.

We had our pool resurfaced by CPM. They did a great job and stayed on schedule. There was a leak develop, but Jose came out and corrected it. I recommend them.