Reviews of local pros in Stuart, Florida

Start up of my pool equipment seemed to go okay, but the weekly service was substandard, incomplete and poor. After three months, the pool was not properly chlorinated. The chlorination salt system was not even connected even though they were paid to get it going. The attitude of the person cleaning was unpleasant. When I had asked him a couple questions, he was rude and condescending towards me, and the pool was not cleaned adequately. I do not recommend this company in any capacity. I am glad I found a much better and more honest company to properly take care of my pool.

Beware! this company does not respond to warranty work! Had entire pool resurfaced with new tile and coping and also deck resurfaced in September 2021. $18,000 dollars later, Diamond bright pool coating has already chipped away in one area about 3 inch diameter and I can’t get Custom Pool to resolve it. Also beware if they try to sell you deck crack warranty thru PolyLift USA. My deck cracked and I still had to pay Custom Pool and spa over $1,800 to repair. PolyLift warranty only covers future applications of their product not the crack repair itself!

UPDATE: Confirmed with my pool cleaning company they maintain chemicals weekly (since 2018) and that delamination is occurring in several spots due to voids that were not removed by CPSM during the resurfacing. Even if chemicals were bad, the pool heater and pump would be damaged which they are in perfect working condition, and this does not cause delamination. The calcification buildup is due to obvious voids in the surface coating. No one from Custom Pools came out to ‘test’ the chemicals in my pool. My security cameras would have recorded this and alerted me. I was there when they came out and the gentleman said it wasn’t supposed to be chipping like that and would get back to me with a solution. Never got back after multiple calls to inquire about the status. This is the first time custom pools has ever mentioned anything about my pool chemicals after speaking to them multiple times over the last four months asking for resolution. BBB complaint has been filed.

Our pool was resurfaced by Custom Pool and Spa Mechanics, Stuart, Fla. While I was assured all workers were not contractors and worked for the company, they were not. Several employees claimed they were asked to help and left their trash and cigarette butts lying in the yard. This is what occurred: The tile guy is fabulous. The pool resurfacing - they broke the light and rigged it w this plastic instead of fixing it the correct way. The resurface workers scratched tile and Rachel would not fix the scratched tiles or have the owner call us back after requesting several times for a phone call to fix the issue, as well as emails. It is very disturbing to pay $15,000 for pool resurfacing and they wouldn’t fix their mistakes. Now we are stuck getting it fixed ourselves and have to look at scratched step tiles everyday. You can see the plastic in the picture where they rigged behind the light because they failed to make the correct attachment for the light to sit in. On 5/27, the plastic fell out of the light- this is how we found out they rigged it instead of correcting it properly. The spa is the same issue. They got a 2 star for not following through and correcting their mistakes. It is pretty sad the owner would not call us either!! They did fix their mistakes when the grout fell out. The emails were never addressed via email to fix the scratched tiles. A phone conversation from Rachel stating they were not fixing the scratched tiles. Be Aware!!!

We had custom Pool & Spa Mechanics do renovations on the pool of a new house we purchased recently. This is the second time that we have used them and we’re 100% happy again!!!
Larry, the owner, has gone above and beyond to make the renovation perfect and has also come out many times during the process to check on the crew and the work they’re doing . His crew has been amazing and worked so hard to get the job done quickly. The workers also clean up after themselves daily, which I truly appreciate. If anyone is looking for a reliable pool company to do renovations, I highly recommend Custom Pool and Spa mechanics. You will not be disappointed.
I posted some pictures during the process and will post an update when they are completely finished.

Custom Pool and Spa Mechanics did a outstanding job. From start to finish, their team was professional, knowledgeable, and reliable. They arrived on time, explained everything clearly, and completed the work efficiently. It's hard to find service companies you can truly trust, but this is definitely one of them, Our pool and spa are running perfectly and we couldn't be happier with the results. We highly recommend them to anyone needing pool or spa service.

Outstanding job …!!! Our pool is not your normal pool and Kevin did a great job in the repairs. He was 100% professional and the job was performed flawlessly. Thank you

We had a great experience with CoastLife and would highly recommend them! Craig & Greg were very knowledgeable and there to answer any and all questions. Our pool is beautiful and everything we had hope for!

CoastLife has completed installations, repairs, and service for our pool at home. The staff is professional, the business is run well, and offers fair and reasonable prices. Give them a try!

Service has been excellent, the technicians are knowledgeable, and their prices are competitive.

We had our pool remodeled in 2020 right when Covid came. Craig and his team worked to get our pool and deck done so that we weren’t without a pool. They did a fabulous job. They also service our pool and we are happy with that as well!

Your service is always consistent, thorough and tidy 😉. ,Thank you and MERRY CHRISTMAS🎄🧑‍🎄!

I had a suspected pool leak and the expert they sent out was fantastic! He identified three leaks in my grout that I never would have found, and was able to fix all of them without issue. He also checked all my pool lines/pressures, just to confirm that there were no separate issues. Clearly an expert and well worth it, given water bills these days. The rep on the phone was also so pleasant and receptive. Will definitely be calling on these guys again.

Excellent service!! Coast Life Pools built our in-ground pool with fountain. They continue to provide service for Cleaning each week. The team is professional and does an amazing job.
Always positive interaction and great customer service

I've been SO happy with CoastLife Pool and Spa. The owners of this family run business are courteous, kind, professional and always available. My pool always looks pristine and well taken care of. I strongly recommend CoastLife for any of your pool needs.

I looked at 3 pool companies to do our remodel and chose Coast Life due to their professionalism, followup, and integrity. They were very easy to work with and responsive to any questions or concerns. They are trustworthy and they did a beautiful job. They are now doing our weekly maintenance. I would refer them to others.

I used Coastlife pools for an extensive project at my home. They were extremely communicative, weekly with updates through out the entire project. They came in on budget, on time and any issues or questions were addressed and resolved immediately. I highly recommend using them.

They did an excellent job on our new pool build and addressed any concerns we had along the way. Communication is key for us in big projects like this and they always remained in communication with us. Many pool companies out there have scammed so many, but with Coastlife Pools you'll have peace of mind.

NIck and the Team are super nice and tallented! Made the pool buying process fast and easy and beat our expectations! We are so excited! I would not go any place else. Steven and Traci G

Craig and his team at Coastlife did an incredible job on my pool, deck and turf! His team was very professional, always on time, always did what they said they were going to do, stuck to their word and timelines and even were ahead of schedule on my entire project by almost two months! My wife and I met with a number of pool contractors to ensure we weren't going to be on the six o'clock news complaining about losing our deposit to some fly by night pool builder and we couldn't be happier that we went with Coastlife as we knew our money was safe with this company. A few things that stood out for us was the warranty on the shell of the pool and that it was transferable to the new homeowners in the event we sold the house in the future, the fact that Coastlife didn't try to nickel and dime every step of the way (most of the other companies we interviewed tried to sneak in fees in various ways via their estimates) and finally that when we called Craig, Greg or anyone else for that matter at Coastlife we always got an answer on the first telephone ring or they called us back immediately to answer any questions/concerns we had. This is the first home that we have owned where we took on a pool project and I can say that while most people always have horror stories we can say it was a breath of fresh air dealing with this company, Craig and the whole team at Coastlife.

It’s been a long 9 weeks going back and forth with this company. I have clearly stated in an email I’d like the work to start ASAP. Unfortunately, all I’ve been left with is two separate meetings where a contractor was supposed to look at my backyard but they never showed up. It’s been over a week since both no shows on both meetings and I haven’t even received an apology.

WE had our pool resurfaced in 2018 and love it! It turned out beautiful. We also since then have had pool services that have continues since then.