Coastline Cooling, LLC.

I’m sharing my experience with this company here for anyone interested—please be careful. When I requested their services, I was told that the inspection would cost $250, but that if I decided to proceed with the repairs through them, the inspection fee would be included in the total repair cost—just like many other companies I’ve worked with in the past. However, after I had them perform the repairs, they charged me $705 for the inspection. This really upset me because they never once mentioned that an inspection would cost $700; had I known that for sure, I certainly wouldn't have called them. Charging $700 for an inspection is ridiculous. You’re better off calling another company; they tend to be more professional, charge less, and don't walk all over their customers or charge whatever they feel like. I tried to speak with the owner because the receptionist—despite my reminding her that *she* was the one who had told me the fee was $250—claimed she couldn't do anything and that I would have to speak with the owner directly. It took him two weeks to finally get in touch with me. (He told me he was going to review our previous conversations, as he had them recorded.) Another week went by after that, and I had to keep hounding them because they never called me back. In the end, they decided they would not refund my money. I find their conduct to be highly unprofessional, and ultimately, it’s clear to me that they don't care about their customers. Be careful so that the same thing doesn't happen to you. (In the end, I paid $3,800 for the repairs plus another $705 for a single inspection.) It’s ridiculous—as I said, be careful.

dejo aca mi experiencia con esta compañia para los que esten interesados, tengan cuidado. cuando pedi el servicio me dijeron que la inspecion costaba 250 dolares pero que si decidia hacer la reparacion con ellos incluian la inspección en la reparacion. como muchas otras compañias con las que e trabajado antes. despues de que hice la reparacion con ellos me cobraron por la inspección $705 dolares (cosa que me molesto por que nunca me dijeron que eran 700 dolares por una inspección, si hubiera sabido con segiridad no los llamaba ridiculo cobrar por una inspección $700). mejor llamen otra compañia son mas profecionales y cobran menos y no pasan por encima del cliente ni cobran lo que se les antoja. trate de hablar con el dueño por que la secretaria apesar de que le dije que ella me habia dicho que eran 250 dolares no podia hacer nada. que tenia que hablar con el dueño. el cual duro dos semanas en contactarme. (me dijo que hiba revisar las conversaciones por que las tenia grabadas.) despues de eso paso otra semana y me toco seguir insistiendo por que nunca me devolvieron la llamada. a la final decidieron que no van a devolverme el dinero. me parece muy poco profecionales y a la final veo que no le importan los clientes. tengan cuidado que nos les pase lo mismo.
( a la final pague $3.800 por la reparacion mas $705 por una inspección.) riduculo, como digo tengan cuidado.

Now that I see these reviews, I'm not surprised. My ice machine has been down for over 6 months and I keep having to call them to get the warranty work done. Do not get an ice machine they have to service. Pathetic.

I am extremely disappointed with Coastline Cooling, LLC Tampa. When I contacted them to schedule a service for a True tabletop refrigerator at my ice cream store in South Tampa, they refused to dispatch a technician until I provided my credit card and allowed them to put a $300 hold on it. Additionally, they charge a 3% transaction fee on credit card payments. Our business typically pays by check to avoid these fees, but Coastline Cooling showed no flexibility in accommodating our payment preference. As a True authorized repair company, their lack of customer service and rigid policies are unacceptable. I do not recommend their services.

8/20/2024 Follow-up response.

Hi Nathan,

Thank you for your prompt response and for looking into this matter. I wanted to clarify that I did reach out via email on August 5th to schedule a call to discuss the issue further. In my email, I included all relevant correspondence from Coastline Cooling, LLC Tampa, along with a customer authorization form that requires a business credit card to complete the scheduling of the technician dispatch. However, I have not yet received any response to that email.