Reviews of local pros in Austell, Georgia

Mr. Hall’s service was excellent! We called Mr. Hall and he was on point from the first call. He fixed our issue and his prices was very reasonable. What stood out most was his professionalism and he is extremely knowledgeable. Top notch service and if we ever have any issues again with our plumbing, we will call Dr.Hall’s Plumbing.

My wife and I needed a professional to run a gas line in our home to the kitchen, so we could convert our electric oven to gas convection oven range. We received various quotes through multiple contractors/plumbers. Damon at Dr. Hall's Plumbing, earned our business due to his professionalism and thorough details shared in the beginning stages about the job to be done. Considering the risk we needed a plumber we can trust, and Damon at Dr. Hall's Plumbing went beyond our expectations. He was punctual and we are very please with the end results. My wife and I are graceful to have met Damon and his services for our home. We are now loyal customers to Dr. Hall's Plumbing all thanks to Damon. If you haven't already give Damon a call right away.

I cannot give enough credit to Damon with Dr. Halls Plumbing for such a great customer experience. He explained everything up front so I knew what to expect with my hot water heater issue. He was friendly, showed up on time, and the work was done with very high quality. I will definitely be using Dr. Halls Plumbing for any Plumbing needs in the future, and highly recommend them!

Awesome plumbing Co. With good hearts.

In finishing our basement, we used Winston Wells Plumbing for the bathroom (toilet, faucet and shower) install. Winston was very knowledgeable, extremely professional and provided a fair price. Winston and team were a pleasure to work with and I highly recommend for any plumbing needs.

We had a water leak due to old pipes in my elderly mother's home. They came out the same day and fixed it. The price was great and most of all the work Tony did was top notch. He was very professional and finished the job in just over an hour. We couldn't be happier with the work performed. My mom had been ripped off in the past by other plumbers who took advantage of her age and hearing impairment. It's really good to know there are still good reputable plumbing contractors out there. I highly recommend Winston Wells Plumbing.

I have used Winston Wells Plumbing for years and have always been especially satisfied with every project. They are professional, courteous, and affordable. It's often difficult to find quality, reliable service providers for home repair, so when you find someone like Winston Wells, then are happy to recommend them to others.

Bison Plumbing helped us out today, as they have several times, on a sewage backup at a tenant occupied property. We always get prompt and considerate service from them. Thanks!

They did a great job for me. Always did what they said they would without any hassle. Will definitely use them again

I had issues with my water heater on my new home and they came out here immediately and fix the problem

My husband and I had an issue with our plumbing on our brand new home that was 6 months old. The builder informed us to contact the vendor directly for warranty on the work.
We called Bison plumbing early in the morning for them to come out asap since we could not use our upstairs bathrooms or laundry room. Due to the plumbing issue, it caused a leak that had water coming out of our kitchen light fixture.
The technician was very nice and did a good job clearing the clog. However, the business does not stand behind their work. They clearly use the cheapest parts available and do not care to have repeat customers.
We had a bad clog. He had to remove the toilet and put a camera down because he could not get the clog to clear.
He finally removed the clog and he noted that the flange was also broken on that toilet. This is a guest room toilet that was probably used 10 times in the six months we have lived in the home.
When he told us the total, we were surprised. Ofcourse we were expected to pay something, but very surprised that nothing was under warranty. No parts, no labor. They charged us 75 dollars (price adjusted since he had to pull up the toilet anyway) just for the flange that is $10 at Home Depot. Not to mention the cost of pulling the toilet and the visit.
We were basically told that we broke the flange and just didn’t remember. (It’s not like it could have been installed improperly.) The toilet was barely used and we had no problems with the other toilets flanges that we use daily. I lived in my prior home for 15 years and never had a broken flange.
When asked what they actually warranty? They could not articulate or provide a list of what they do warranty. I think the one example the lady on the phone said was the toilet handle.
So I could go to Home Depot, pay 10 dollars and replace that myself, or could call Bison and have them charge me a service fee that would probably be a fortune, for them to put the 10 dollar handle on for me.
Bad business, would recommend going to a more reputable company that stands behind their work.

Bison plumbing is, hands down, the company EVERYONE should employ for their plumbing needs. The service man that handled our issues was professional efficient and arrived right on time. I love this company!!

Jesus was prompt, friendly and professional. Went right to work and got the job done quickly. Also let us know he was working in our area all day and to call him if he needed to come back by.

The Bison Plumbing gentleman was professional and hard working. We are pleased with their service and will recommend them.

Incredible customer service! I called Bison Pluming and they were able to send two technicians within 48 hours of my call. My situation was not an emergency. The two technicians that worked on my home , Gustavo and Harold, were polite, quick, and even tightened my sink for me while here to fix my shower temperature. They also provided my with additional information about the plumbing in my home and my warranty. I would absolutely choose Bison Plumbing to service my home again.

We contacted Bison Plumbing yesterday and they were able to come out to our office today. The appointment was scheduled between 12-4pm, but were able to contact us to move the appointment to 9-11am arrival. The plumber and supervisor were very polite and helpful. We will definitely use them again.

Professional and efficient. He did an excellent job of cleaning up after himself! Thank you Bison Plumbing.

They are truly 24/7 and the BEST. I can't say the same for others. I had an emergency at 1 am on Saturday morning with water everywhere.
My townhouse has 8 units in the building and everyone's water was off so our broken pipe was affecting all my neighbors throughout the night. Building maintenance turned the water off for us and I was told to get a plumber out immediately.
I called every big name advertised company; Superior and Mr. Plumber to name 2 of the 7 seven phone calls I had to make. Absolutely no one was able to come out until I finally got a hold of the best company. Bison Plumbing. The lady who answered the call was very polite, (now it's 2 am) and assured me that they would have someone on the way right away.
David arrived about an hour after my initial call. He contacted me within minutes of my call to his office just to let me know he was on the way.
When my early morning neighbors were waking up without water, they were upset but happy to know that David was almost done. He got the broken line fixed quickly and saved me....
Thanks Bison... Thanks David...
You guys are the best and I definitely can't say the same of other plumbing companies who claim to be 24 hour emergency service. If I could give you a 10 star review, that still isn't high enough for the level of service provided.

My experience with Bison Plumbing has been disappointing and frankly a bit shocking.

I contacted them because my water heater was beeping, working fine but occasionally beeping in Hybrid mode. Thanks to them it's leaking when using that mode, which you do use a lot here. It's been months, they ghosted me. Here's the story, just for fun:

They came to my house to see the issue, they noticed an epoxy fix on the condensate pipe, most likely from previous owner, their logo is on tags on all the pipes in the house which is why I called them, but they have no records of anything so who knows. Anyway they remove the exopy, they say "that's the issue", and they leave, saying they'll come fix the pipe "later". Next thing you know my water heater is leaking when using Hybrid mode, I quickly notice water running in my garage that night. It took me a couple weeks to get them to come back to, I asked at the very least put back the epoxy, "if you don't fix it, put it back the way you found it" I said with so much hope. They put back the epoxy, but "no guarantee", and it's still leaking.

But wait, it gets better. I call back, they say they ordered a part from the manufacturer to fix the pipe, weeks later after nothing was happening I called back, different guy comes and tells me, I, the customer, ordered the part, to which I responded "what? no, I think I'd know". He looks at the issue, says it's unfixable anyway, "you need a new water heater". Cool. He leaves, probably calls his office and comes back 5 minutes later and tells me they did order the part, it's at their office, nobody's taking any notes, they'd come back another day to install it, just like that now it's fixable.

Anyway it takes another couple weeks for them to come with the part, finally the day has come, they'll be fixing it for good. They unmount my water heater, and then... drum roll... they say they don't feel comfortable replacing the part. The guy said he would ask another person from the company to handle it, I'm like ok, I waited weeks, I'll wait more. This was October or November last year, I never heard back from them, I gave up on calling back since they don't seem to know what they're doing and frankly they were not nice or apologetic whatsover.

But hey my water heater is not beeping anymore, success, it's just leaking in Hybrid mode so I can't use Hybrid mode. Thanks for nothing.

We had a main water line to our irrigation break in our new home. Your team came as soon as they could and addressed immediately. Very courteous and professional workers. Thank you!!

We were having issues with our hot water heater. The technician was polite, knowledgeable and efficient. He corrected the problem immediately. I highly recommend!