Reviews of local pros in Austell, Georgia

Excellent Professional Friendly Service
Tech was very knowledgeable and repaired the issue. Would definitely use them again.

David was very patient and professional! He listened and did the repair as requested. He was scheduled rapidly and showed up promptly! We love BISON PLUMBING! Fast and affordable!

The technician was on time and very knowledgeable. The issue was addressed quickly and efficiently. This was part of a warranty service.

We finally have a kitchen faucet that works. After several trips and two faucets to replace the handsfree model, Bison ordered us a regular faucet. It took a while to get from Moen, but Bison was very helpful, prompt and polite.

“The service was excellent with a very professional approach. Communication was clear and timely, which made resolving the issue at our home straightforward and stress-free.”

Plumber gave me a heads up when he was on the way and was right on time. He quickly resolved the issue with my faucet & shower.

Great company! The two men that serviced my home were very professional and knowledgeable. They fixed my issues right away, and I would definitely recommend them.

I have an old friend who had a stroke who had plumbing issues pre stroke. We went through a couple of other plumbers and he still had a leak at the toilet. I called Bison through a friend's recommendation. They showed up promptly and even replaced the toilet that sits higher and is rated for the disabled. It's a game changer for my friend. This company is solid and beyond fair. I would rate them 10 stars if I could.

Had some new home warranty work that needed to be done. Bison was great at addressing the tankless water heater issues we were have, quickly and accurately. Now we have hot water on demand whenever we need it. Thank you Bison!

Fast service and great results. Had a faulty cartridge in shower. Was recommended to me by Todd Strickland.

Great job. Very professIonal and cleaned up after they were finished. Scheduling was easy and there were no surprises, which is always nice. Would highly recommend and will use Bison Plumbing again.

Thank you Bison Plumbing. Adrien, your professionalism, attention to detail, and quality of work truly stood out.
Thanks again.

I was very impressed with the crew. I have been having some issues with my tankless water heater since moving into my home. They have drained the lines, installed new filters, and even took the unit down and reinstalled the unit better on the studs. Was still making an audible hum in the lines. The owner, Mike, and regional representative came, very hands on, polite, and stayed with the workmen for four hours to help fix the problem.
They called the water heater company and step by step went through the entire system. Adjusting the exhaust fans, water pressure, heat settings, and making sure that the company that makes the water heater was informed and that if anything goes wrong the warranty stays in place and they have the issue recorded and documented.
The owner of Bison made sure we were satisfied, gave us his direct phone number, and asked us to text and or call in the next four or five days. If it's not better he'll take care of the problem.
Fantastic

Direct, thoughtful, helpful…..what I always look for in repair people. Bison has been the only plumbing contractor we have used since buying our house 6 years ago and am very happy with them.

Bison plumber does professional work. They are respectful and courteous. Love their professional work,they come to your house inspect and get straight to work. 👍🏿👍🏿👍🏿🙏🏿🙏🏿🙏🏿
Fixed dripping shower

I'm only giving 5 stars because the actual employee was Great! Bison however I would give a 1. I have a plastic toilet handle flusher that is weaker than a plastic fork and broke within one month of me moving into my new home. I would expect that it would be replaced with a metal handle. But the employee indicated that his bosses tell him he has to replace it with plastic. That will again break within a month. It's almost like they're just waiting for my home warranty to run out and then wait for me to call when they can actually charge me a million dollars for a service call and then they might bring a metal handle out. What a joke. The employee suggested that I just go and buy the metal handle myself and replace it and of course that's more than likely what I'm going to do but the point remains why would you even use plastic.

Bison was great! I had a pipe to burst inside our home which turned into an emergency situation. They prioritized my event arrived on site within a few hours of notice, found the break and completed the repair within the hour at which they arrived to restore water to my residence. I highly recommend this company!

There was a minor mix up with my original appointment. It was rescheduled. The plumber came and fixed my faucet and provided the recommendations for my water heater. I trust the information given. Thank you for being courteous and respectful of my home.

Had a plumbing issue and reached out to Bison Plumbing. Excellent customer service started with the call to the office and Ashley handled the scheduling. Adrian came and performed a diagnostic based on the complaint…no hot water in a few areas. A cook without hot water in the kitchen stinks! Well…he find the issue. Debris clogging the main filter on the water heater! Changed it out, flushed the line, and oohlala, hot water!! Learned a few things regarding water heater upkeep. Thank you Ashley and Adrian. Bison saved the day!

This company sends someone out very fast to identify the issue…. Very fast responses when dealing with a pluming issue. However, their customer service could be a lot better. At first i was pointed as the blame for a blockage issue. Come to find out there was a tester ball left behind in my pipes. No one apologized for blaming me. The on call representatives should have a bit more customer service training.

Bison Plumbing is very responsive. Bison did all the plumbing in my new home and I had them also complete the plumbing for my now finished basement. They always follow through expeditiously as needed. Tino was here to replace a faulty water heater recirculation pump and did a great job. He thoroughly explained the pump’s operation. I highly recommend Bison Plumbing for your plumbing needs.