Reviews of local pros in Austell, Georgia

Christian Brothers provide an excellent service! My aunt recommended them and I am glad that she did. Marco (my ac serviceman) arrived early and was very knowledgeable and professional. I will definitely use them in the future

Without reservations, I highly recommend this company. I received 4 quotes and met 4 different heating & air salesmen before I chose Christian Brothers to install my AC/ Heating unit in July. Each company was different and had different recommendations. This is a big decision and I wanted it done right. I am an educator and I don't know anything about Heating & Air. I have an older home and wanted someone to help me trouble shoot multiple issues. Christian Brothers Heating & Air Conditioning was the only company that really listened. All my questions were answered and they explained everything that needed to be done and discussed many options before they gave me a quote. I am pleased to say the temperature is even upstairs and downstairs; first time in 40 years. I LOVE the heat! I don't get the blast of cold air when it comes on, like other systems. I am writing this review on Christmas Eve because it's a very cold night and I have my thermostat on 70 and it feels like 76 degrees. I can't believe it! My gas bill was $54.00 last month. It's NEVER been that low. Again, I highly recommend this company because they listen and follow-through with their promises. Excellence is evident from the initial call to schedule the service, to the sales call, to the installation. They even come back out after the installation to make sure everything was done correctly. This is something that many salespeople promise, but don't do. The technicians wear masks (I had this done in July, 2020 during Covid-19) , cover their shoes, bring drop cloths and put them down everywhere they walk and clean up everything when they leave. Yes, this is a long review. It's almost been 6 months. I have had enough time to experience the heating & air. I confident you will have a positive experience with this company. I certainly did!

I have used Christian Brothers both for my personal home and my go to for residential/commercial properties that I manage. Robert Ashby, the owner is great, professional, always has a smile and this also goes for his techs! All of his techs have been on time, helpful and very pleasant! His office team is on top of it with appointments and keeping you in the loop! I would give them 6 stars if I could! If you need a hvac company, use Christian Brothers, you will not be disappointed!

When I first called this company, I called because of an issue that I was having and have been having for a while.

I have 2 units.
The upstairs unit has poor circulation. It only gets cool in the master bed room. The downstairs unit circulates fine.

After really explaining my issue, and the fact that I recently purchased a new upstairs unit, where someone else also suggested, possible duct work previously, I wanted to know if this company could do anything else that needed to be done, including duct work. The service rep said yes but in order to really diagnose the issue, I would need to do a cleaning on both units. But if I don’t do a cleaning, there will be a service charge for coming out.

To me, both units was not necessary but that was the suggestion. So I agreed. Then I explained when it would be a good time for me but the rep explained to me, what was best for them, mainly because it gets hot in the afternoon. And they don’t work weekends. Which I understand all that. Unfortunately I work during the day so, I asked to get off early to meet at 2 pm.

The day of the service, the customer service rep called to make sure I remembered my schedule “Spring Cleaning”. I reminded her that, the cleaning is to help diagnosis my issue and if the tech was aware of that? She said, “Oh yes, I see in the notes, the upstair unit is an issue”.

So, the Tech was prompt and courteous. I feel that the tech did what he was trained to do, however, I don’t feel that the tech was experienced enough to evaluate my issue. His first suggestion that was given, was a duct cleaning. And with that suggestion, he had ready, a company for me to call, because they don’t do duct cleaning. In my mind, I thought they did that work as well. Another suggestion was to add another return. He had other suggestions as well, but that’s after me pressuring him about it. All his suggestions didn’t feel authentic at all. I felt like he just threw something’s out there because that was the expectation.

At the end of the day, a service was performed and they will get paid. But I honestly feel that the goal was just to get my money and not really, to help me figure out what my issue is. I don’t think they cared to keep me as a long term customer. The initial call, I immediately felt like it was an “Up Sale” and that’s really my fault. I should have kept calling around…

Very happy with Robert Ashby and Christian brothers mechanical. They called me back right away and the scheduler was beyond friendly. They were able to get someone out to me within 24 hours and they even showed up early! They were in an out before they were even supposed to arrive And my AC unit has never worked better. Very friendly and prompt service. We will be back and we will refer. Thank you for doing such a great job.

Last year I contacted Christian brothers today I call Christian brothers they came within the hour and solve my problem

It was a pleasure to do business with Christian Brothers. From the scheduling to the repair, everyone was friendly, helpful, and professional. I called for a problem with my AC not working. Even though they were busy they were able to fit me in their schedule quickly. I received an automated text and a phone call from the tech to let me know they were on the way. Robert, the technician, was patient to answer all of my questions and concerns, he explained and fixed the problem, and he even went beyond and took the time to look at a separate issue that I had not informed them of. I would do business with them again and definitely would recommend them. Great customer service and reasonably priced service.

We had a broken air conditioner system in our condo and needed help fast. Christian Brothers was recommended in our building and they were able to prioritize scheduling us. Our technician Chris was knowledgeable and professional and fixed the issue. We will sign up for a maintenance plan and highly recommend both the company and Chris! Happy to be cool again!

As always, they came out on time and kept me up to date with the progress. Very reliable and have used them on all of my properties. Great techs and front office staff!

Christian Brothers is simply the best! Honest, efficient and friendly service. Robert Ashby is a diamond in the rough and we have used his company for almost 20 years.

Technician Chris was very friendly, and answered ALL my questions...Service was done thoroughly....Would use your services again...

i have been using Christian Bros service simve i moved to ATL. 3 homes ago. easy to get appointments. usually within the same week. always on time. professional and honest.

I’m a senior, in need of your support, I am looking forward to your services in my home.
The first assignment was great. He was very helpful and professional. I felt very comfortable and safe as he went over my home and made sure that he had checked out all needed repairs! I’m thankful to God, for Georgia Power and Christian Brothers Mechanical Services.
Thankful yours,
Dianne Williams

Received AC service today, the technician was very polite and knowledgeable. I’ve been using Christian Brothers for over 15 years and they are amazing.

So glad I found Christian Brothers for my HVAC needs. My technician, Jacoby, was courteous, friendly, knowledgeable. I signed up for the maintenance plan because of the good service and experience.

I’ve had 2 techs come by and both were professional came in and got to work. Today it was Chris. I knew when they were coming.
I also want to give the young woman who answers the phone a very positive rating. She called me back as she said. And she has been pleasant and professional each time we have spoken. Excellent team

Christian Brothers is an exceptionally well company! They are fast, thorough and efficient in the service they provide! The Owner Robert, service technician Delandus Foster and the other team members are pleasant, courteous and provided professional service from the beginning all the way to the end!

I cannot speak highly enough about Christian Brothers HVAC. From the moment they arrived, their professionalism, attention to detail, and efficiency were immediately evident. They took the time to thoroughly assess the issue, explain every step, and troubleshoot with precision—resolving what others had missed entirely.

What truly stood out was their thoughtfulness and consideration throughout the process. They respected our time and space, worked diligently, and left everything spotless. It’s rare to find a company that combines technical excellence with genuine care, but Christian Brothers delivers exactly that.

Their customer service is truly world-class—responsive, knowledgeable, and solution-oriented. If you're looking for HVAC professionals who go above and beyond, I highly recommend Christian Brothers without hesitation. A top-tier experience in every way!

Just a few words:
Integrity
Dependability
Thorough
Respectful
All around good people!

Grateful to have them a part of my home maintenance plan.

Excellent company to do business with. Everyone from the owner, to the office staff and the technicians that come out are very professional. They are very helpful and strive to always satisfy the customer. I would definitely recommend Christian Brothers.

As a business owner myself, I understand the importance of respecting customers’ time and communicating clearly. Unfortunately, my experience with Christian Brothers fell far below that standard.

I originally called because the heat in my home wasn’t working. I was told a technician would come out that day, so I waited two hours. Then I received another call—this time from a different employee—asking me the exact same questions I’d answered earlier. When I asked whether the technician was still coming, she wasn’t able to tell me and said her supervisor would call me.

A few minutes later, I received a call informing me that their “normal” price of $139 would now be $300 because it was considered after hours. This, despite the fact that they were the ones who delayed for two hours. They were perfectly willing to charge extra for after-hours service, yet seemed to care nothing about the hours of my time they had already wasted. As a business owner, I find that reprehensible.

Against my better judgment, I agreed to schedule for the next day between 10:00 am and 12:00 pm. At 12:20, with no technician in sight, I called for an update and was told they were having “IT issues.” I still don’t know what that had to do with their inability to show up on time. I was later told the technician was simply running behind and would arrive within 30 minutes.

The only reason this review is two stars instead of one is because Chris, the technician, was absolutely wonderful. He was polite, thorough, and honest. He explained that the issue involved a valve that needed replacement and gave me a quote (from his boss) of $985. I asked for an itemized estimate, which he agreed to send. Hours passed—no quote. I called and left a message—still no quote.

The next day, the company called to ask if I wanted to move forward with the repair, even though I still had not received the itemized estimate. After I pushed again, they emailed me a “quote” that simply said “valve replacement” with a total price—no breakdown of labor, part cost, or time involved. When I replied that this was not an itemized quote, I received yet another message asking if I planned to move forward.

I ended up getting a second estimate from another company. Their quote was $388, and they also completed a full inspection of both units.

Needless to say, I will not be using or recommending Christian Brothers again. Respecting a customer’s time and providing transparent pricing are basic business practices—and this company failed on both counts.