Appliance Repair reviews in Decatur, Georgia

Lester was able to get to our house and repair our washer the next day! He was a great communicator and our machine is running like a dream now. Highly recommend Decatur Solution Works!

I reached out Saturday morning and immediately received a response from Lester. He came out later that morning and repaired my Whirlpool dryer in a timely manner. Very reasonable pricing, very responsive and I would definitely recommend to all of my family and friends..
NEW DAY! By Monday my dryer is no longer spinning. I called Lester and he explained that it was the belt, something totally different from what he repaired but he repaired it as well for a fair price.

Had Lester actually shown up when he said he would, this would have been likely 5 stars. Here is how it went down: Sears repairs didn’t show up and their online tracker stopped tracking the service person, so I figure they’re not gonna show up. I call this company and around 5pm Saturday Lester comes. Yay I am thinking!
He does an outstanding job of getting the dishwasher out (new construction and shoddy install) and tested the dishwasher etc. He did not have a wet vac with him so we had to use towels and shovel water out of the dishwasher. On Monday he calls me and orders the parts. They arrive Wed. On Wed he says he will come Thurs morning. By Thurs afternoon I call. His voicemail is full and he calls back saying he will arrive some time on Thursday (had other jobs). He never showed, never called, and never texted. I texted him to give me a solid ETA and if he could not, then I would find someone else. Well I found the someone else who did arrive Friday and they fixed the dishwasher. I also learned one of the parts that had been ordered was the wrong part. So in summary- super nice guy, knowledgeable, but terrible at follow up and meeting his obligations. I hate to leave this review but I’m out $500 with him (he is also out $500, to be fair), have a wrong part, and had to pay someone else to finish the job.
Maybe something happened to him, (I hope not), but this experience pretty-much stunk all the way around. Updates: apparently Lester had a medical situation take place and he has called to schedule the service. That said, it’s been done already and I still have a part that did not fit my dishwasher. I’ve changed the rating to reflect this and I believe his story since he was previously responsive and acted quickly to help me.

Terrible man takes your money and does not fix anything

Quick, fast and efficient ON A SUNDAY EVENING?!? We could not be happier! Will definitely be hitting you up if we need to. Can't wait to get these loads of laundry done.

Excellent service, came out to replace drain pump on washer machine. Labor took less than an hour! I’m so thankful! I would highly recommend Lester, great job!

Excellent Job! Fixed my stove and refrigerator ! Great Job at reasonable price! Than you!

Lester was fantastic and came the next day ! LG oven igniter replaced ! Lickety Split ! Highly recommend!

Fixed dishwasher and dryer will definitely recommend. Fast and efficient

Fastest service ever ‼️‼️‼️

Professional and helpful with fair installation and service prices. Lester was great but in the end we opted to not move forward with three appliance repairs due to the cost of parts making the repairs not worth it.

Lester was great - would absolutely call him again with. We had an issue with our dryer. He showed up quickly, solved the problem, made sure the dryer was clean and running properly. He let me know what to do to prevent the issue in the future. Highly recommend his services.

I was able to get my dryer repaired the same day I called. It was great to have prompt service at a reasonable price.

One day service, showed up on time prices were very competitive. If you need your refrigerator fixed, this is the guy call!

Lester was on time and very reliable. He showed his dedication and made sure that even the first part was defective, he went and replaced the part and fixed the washer the same day!

Decatur Solution Works did an amazing job helping with our refrigerator and garbage disposal. Lester was super knowledgeable and able to fix our problems in no time.
Highly recommended!

Very prompt and professional.

Les was amazing. I remember the first time my husband called Decatur Solution Works LLC to help replace a water filter for our fridge. He was very professional, personable, and knowledgeable about appliance maintenance. At the same time, my husband and I were having an issue with our freezer "thawing". He pinpointed the problem in a matter of seconds. Gave us recommendations for what we should do. After the first interaction, we kept is card handy. We know just who to go if we start having appliance trouble or if we need advice on anything home appliance. Thanks again.

Best refridgerator guy ,fixed both my refridgerators that were not cooling. Highly recommended

Lester was very professional, diagnosed problem and repaired same day! Quick, great service!

I realized my refrigerator freezer wasn't getting cold and items were actually thawing. I initially called another technician but had not heard back timely causing me to reach out to Decatur Solution Works. I reached the tech on the 1st call and explained the problem. he advised me what to do in the meantime until he could get there. He was very considerate of my time and arrived earlier than I expected especially when I explained to him my child had a school program I was attending so time was tight. He was courteous, came in explained the problem and solution to fix it and had parts available. My refrigerator/freezer issue was up and running in no time. I appreciated the service and promptness and have not encountered any issues following.