Plumbing reviews in Douglasville, Georgia

After coming back from vacation, I noticed a water leak coming from my main water shutoff in the basement. I reached out to the plumbing company, and Brett and Ian arrived quickly to help me out. They turned off the water at the street and replaced my old shutoff valve with a brand new 1/4 turn ball valve in no time. I had an idea of what needed to be done, but honestly, it would have taken me all day and I didn't have the right plumbing tools. The fast and professional service made a huge difference for me. I’ll definitely be calling them again if I ever need plumbing work in the future!

brett and ian, two plumbers from derrick & sons plumbing, were real pros when they came out to fix a leaking pipe under our kitchen sink. even though it was pretty late in the evening, they still arrived as promised and got straight to work. both of them were friendly, smart, and clearly knew what they were doing. they found the problem quickly and finished the repair for less than we expected. before choosing this company, i looked at lots of plumbing services in douglasville and talked to the supervisor, which made me feel confident i was picking the right folks. the whole experience was smooth and easy, and i will definitely call them next time i need a plumber. i highly recommend them to my friends and anyone looking for honest, quality plumbing work.

I can’t thank Ian and the team enough for helping me out with my plumbing problem. Ian personally came out and quickly stopped my water heater from leaking. He patiently helped me find the main water valve to shut off the water to the house, and then he drained the old, leaky water heater so my basement wouldn’t flood. The next day, they came back and installed a new water heater tank. These plumbers really saved the day, and I highly recommend them for any plumbing needs.

i had a stubborn bathroom sink clog that i tried to fix myself after watching some YouTube plumbing videos and picking up a drain snake from the store. my quick fix only lasted a few weeks before the sink backed up again. after several more tries with no luck, i decided to call derrick & sons plumbing. ian came out to take a look, and he found the clog about 7 feet down the pipe at a tricky T-junction. it was tough to clear because the snake couldn’t go straight through. i even told him he could stop, but he kept at it until the drain was finally clear. super thankful for ian’s patience and skill—now my sink works great again! if you’re in douglasville and have plumbing issues, definitely give them a call.

We recently had a new water heater and furnace combo installed by Ian. He was very friendly, professional, and took the time to explain all the plumbing work he was doing, including the reasons behind it. Throughout the process, Ian made sure we understood any issues that came up, such as unexpected pipe leaks and water pressure concerns. Even though the job took a bit longer than expected, Ian was patient and never seemed frustrated about coming back to make sure everything was done right. Everyone we worked with from the plumbing team was courteous and helpful. We're very pleased with how everything turned out, and the new installation looks and works great!

I've always found this plumbing company in Douglasville to be dependable and deliver high-quality work. Recently, I had a small leak in my bathroom, and Ian, one of their plumbers, came out to fix it. Ian was friendly, knew exactly what he was doing, and took the time to clearly explain what was wrong and how he would fix it. He repaired my leaky faucet quickly, and now it works better than ever. The next day, Ian returned with Brett to install a water softener and filter. Both plumbers were very professional, worked efficiently, and made sure the job was done with as little disruption as possible. They left everything neat and tidy when they finished. I really appreciate their skill and the great service they provided. I highly recommend this team for anyone needing plumbing work in Douglasville!

We had a plumbing emergency and tried calling several places, but no one could help us right away. A friend recommended this plumbing company, and we are so glad they did. Ian came to our house quickly and really went the extra mile. He explained what was going on with our pipes and made sure we understood everything. The repairs were finished faster than we expected, and the cost was very reasonable. The job was not an easy one, but Ian handled it with care and skill. We are very happy with the fast and thorough service, and now we know who to call for any plumbing needs in the future. Very satisfied!

a close friend of mine had a tough time with a big plumbing problem. his water main was leaking and he couldn't afford to pay for the repairs. he recently lost both his parents, was out of work, and was about to lose his family home. we reached out to see if anyone could help, and brett and ian showed up at his house within an hour. they fixed the leak and even provided the needed plumbing parts, all at no cost. they really went above and beyond, showing true kindness and professionalism. we’re so grateful for their help and heart.

We recently had to call Derrick & Sons Plumbing twice in one week because our main sewer line got clogged up. Both times, it wasn’t an emergency, but they still showed up fast—once on a Sunday afternoon and again on a Friday morning, arriving in less than an hour after we called. The second visit, Ian brought out a camera to check the pipes all the way to the street to make sure there wasn’t a bigger issue, and thankfully everything looked good! (We also took the opportunity to remind our young one about using the right amount of toilet paper.) Each time, they had to remove our toilet to reach the pipe, but they put everything back perfectly—you’d never know it had been taken out. It was such a relief to know our plumbing was okay, and they treated us very fairly, especially during the second visit, even though the new clog wasn’t caused by the previous one. They even gave us a copy of the camera inspection video for our records. We hope we don’t have to call again, but if we ever need a plumber, we definitely will!

I can only share my personal experience, but I was very impressed. Ian was always quick to respond whenever I reached out. Both times I called, he took time to ask questions and even gave me step-by-step instructions over the phone before coming over. The first issue I had was with a Moen shower cartridge that I couldn’t remove myself. It turned out I hadn’t shut off all the water valves in the house. Ian showed me where the main shut-off was, and even gave me helpful plumbing tips, like what to do if the water heater ever acts up. He managed to get the cartridge out for me quickly. The next day, I noticed a drip behind the shower after I installed the new cartridge. Ian advised me to shut off the water overnight and promised to come by the next day to fix it. Even though he had a busy schedule, he still made time to come over and replaced the cartridge with a brand new one since the old one was leaking. He was friendly and made sure everything was working perfectly before leaving. The service was excellent and very professional. Even though it took two visits, I felt well taken care of. I definitely recommend Derrick & Sons Plumbing to anyone dealing with plumbing emergencies or repairs.

A big thanks to the plumbing team! I have a busy schedule, so I really appreciated being able to get a quote and set up my appointment over the phone. Other plumbers in Douglasville wanted to come out just to give an estimate, but here I just sent a picture, answered a few questions, and got everything set up quickly. I needed help with a three-handle shower—water just wasn’t flowing right. Brett, the plumber, was really easy to talk to and professional. My house is always a bit hectic with pets and people coming and going, but Brett was very patient and understanding. I even forgot to tell my upstairs neighbors about the water shutoff, and Brett offered to let them know for me. He got the work done in a little over an hour, so it wasn’t even a problem. Now my shower works great! Plus, the bathtub drain is running a lot better too, even though another plumbing company once quoted me $400 just for the drain. I’m so happy with the service and the fair price. I’ll definitely call them again for any plumbing needs in Douglasville.

Ian came out to check on a leak near our main water shut-off valve. He quickly found the source and fixed it without any delay. After finishing up, he made sure the yard looked just like it did before—couldn’t even tell it had been dug up. Ian also took the time to look over all our sinks, showers, and toilets inside, just to be sure everything was working right. He even noticed a problem with the laundry water valve and offered to swap it out on the spot. Derrick & Sons Plumbing really went above and beyond. I highly recommend them for any plumbing jobs!

We’ve used this plumbing service before and have always had great experiences. This time was no different—everything went smoothly from start to finish. Our request for help was answered quickly and they set up an appointment for us the very next day. Brett showed up right on time and listened as we explained the problem with our slow-draining tub, which we figured was a hair clog. Since we couldn’t get the drain stopper out ourselves, we knew we needed a professional. Brett took care of it right away, removing the stopper and clearing the clog using the right tools and know-how. We really appreciate how fast and skilled the team is. We wouldn’t hesitate to call them again whenever we need a plumber!

Derrick & Sons Plumbing was scheduled to come out as part of my plumbing service plan. I got a call early in the morning letting me know a plumber would be arriving after finishing another job. Right on time, the plumber showed up and started checking out my plumbing issues. He kept everything neat and tidy while he worked and was very polite and professional. Ian, the plumber, quickly found a clog in my septic line and clearly marked the area to keep things safe. He explained every step of what he was doing and made sure I understood the process, which made me feel comfortable. Ian was friendly, easy to talk to, and answered all my questions. Even though I was offered extra septic tank pumping services from another company, I decided not to use them, but I was happy with the help I received. My overall experience with Ian was excellent, and I would gladly recommend this plumbing company to anyone looking for reliable and friendly service.

I recently needed help with a clogged drain and some flooding at my place. I reached out to Derrick & Sons Plumbing, and Brett showed up really quickly to take care of everything. The work was done efficiently and with a lot of skill. I could tell right away that they know their stuff when it comes to plumbing. Even though they can get pretty busy, I think it just shows how many people trust them with their plumbing needs. The price was fair for the quality of service, and I felt confident the job was done right the first time. If you want reliable, skilled plumbers who handle everything from tough clogs to unexpected leaks, I definitely recommend giving them a call. In my experience, they’re one of the best around and worth every penny!

this was my first time calling derrick & sons plumbing. i heard they were a local, trustworthy team, so i thought i'd give them a try. i had a leak under my kitchen sink, and after their visit, the leak came back a few days later. i was a bit worried, but they sent brett back out quickly, and he took care of it without charging me extra. brett was really knowledgeable and explained everything clearly. he checked all the pipes and made sure there weren’t any other issues. it looks like i might need to replace a part soon, but i'm glad they're honest about it and not just trying to make a sale. overall, i feel confident with their work and appreciate how well they handled everything.

When I accidentally dropped my late wife's wedding ring down the bathtub drain, I was really upset and didn’t know what to do. I called Derrick & Sons Plumbing, and the kindness and understanding they showed meant a lot to me. Brett arrived early the next morning and worked carefully to get the ring out of the drain. He was very friendly and made sure everything was handled with care. Every time I’ve used this company, their service has always been top-notch. After this experience, I wouldn’t trust anyone else with my plumbing needs. They truly helped make a difficult situation easier by getting the ring back for me.

Ian is a true professional when it comes to tankless water heaters. One of my units is quite old, but thanks to his regular maintenance and skilled repairs, I haven’t had to replace it. Other plumbers might have just told me to get a new one, but Ian was able to fix it in a cost-effective way. He’s always quick to respond and always seems to have the right plumbing parts on his truck, so we don’t have to wait long for repairs. Ian has also handled other plumbing jobs for us, like replacing the water pressure regulator and fixing issues with our indoor fixtures. It’s great that his son, Brett, has joined the business too, so we can expect the same reliable service in the future.

brett from the plumbing team did an excellent job putting in a new kitchen faucet and a shower head. he brought all the right plumbing tools and supplies, and even cleaned up by taking the old faucet and any leftover mess with him. he made sure to wear shoe covers and used a waterproof mat near the sink to keep everything clean and dry. he was very careful to avoid any water spills inside the cabinet or on the floor. most importantly, the plumbing work was done really well. brett took the time to show me how everything worked, making sure i knew how to use the new fixtures. really great plumbing service!

Here’s my honest review. We recently had Derrick & Sons Plumbing come out to help us add plumbing for a double sink vanity, switch out the shower/tub cartridge in our bathroom, and put in a new water softener. Ian handled the first two jobs with no problem—they were done quickly and worked just like we wanted. The water softener install was a bit more complicated. At first, there was some trouble with an O-ring slipping and water leaking out, but Ian kept at it until he got everything in place. The next morning, though, we found salt water on our basement floor because the brine tank had overflowed. We called right away, and Ian came back the same day. He figured out there was a defect in the head of the water softener, so after contacting the manufacturer, they sent a specialist to replace the part. It was great to see how responsive everyone was. After that, we noticed there was no hot water in our master shower. We called again, and Brett, the owner, stopped by that afternoon. He quickly found the issue—a cap had been put on instead of a cartridge, so the hot and cold water were mixing before reaching the shower. Brett fixed it right away and then checked everything else just to make sure. He even noticed that the intake and outtake pipes for the water softener were swapped, which is common with older setups. Brett rerouted the copper pipes so everything worked properly. Even though these fixes took a few trips and some extra hours, the team was always friendly and never charged us for the extra time. The office staff was pleasant and always listened to our concerns without making excuses. We also got a quote from a big chain, but Derrick & Sons Plumbing was $400 less, even compared to their membership price. All in all, the service was excellent, and everyone worked hard to make sure we were happy with everything. I hope this helps anyone looking for a reliable plumber.

I’ve relied on these plumbers for many years, and they have always provided excellent service. Ian is honest, friendly, and always arrives when he says he will. He really knows his plumbing and is quick to help with any issue that pops up. Over time, Ian has cleaned and repaired my main drain, replaced several fixtures, handled emergency pipe leaks after hours, installed a new water heater, and offered helpful advice about the plumbing in my home. All the work is top quality, and I always recommend them to anyone who needs a good plumber.