Appliance Repair reviews in Duluth, Georgia

Alex is friendly, courteous, and very knowledgeable about repairs. The repair was challenging because it wasn’t clear what the problem was but Alex went through checking step-by-step until he found and fixed a corroded wire.

Mr. Clevens was organized and professional, completed the assessment and informed me of his findings in a timely manner.

After service guy visited, now nothing is working
They came to fix the ice maker and now freezer and ice maker both are not working. They charged $699.00 for parts and labor to fix ice maker.

Original part was uninstalled and $ 580.76 was not issued. Below are technician details and order details.

Service date: 7/22/2024
Brand & Product:
SAMSUNG REFRIGERATOR, BOTTOM FRZR
Service Order Number: 10712033
Service Unit Number: 0008035

TECHNICIAN INFORMATION
Technician ID 0889808

Technician Comments
Uninstall new IM,DA97-15217D&control board,DA92-00447, fill out CWO refund form for requesting refund to CX $580.76.

Unfortunately, the technician didn’t show up for his appointment until 5 hours after his window. When we say that we are disappointed. He did not like it and left with out checking the work or fix the problem.
We are requesting that we have someone else come as soon as tomorrow morning.
We are very disappointed from the service.

Very friendly explained everything and showed me the damaged part. Gave great customer service

I had the Sears Warranty progrom for over three years before requesting a service on my microwave. First I had to pay a $100 deductible. Then SP came to do assessment but then had to ord er parts thus he seeded to reschedule. The part came and the SP came back but couldn't complete the repair because it was the wrong part. To this day I have to endure this cycle of incomplete service which has created major inconvenience.

Eli from Sears provided an excellent service fixing our leaking washer

Ricardo showed up as scheduled and fixed the lever arm on my ice maker right away. Easy and secure credit card payment system using your own phone.

Mr. Eli serviced my parents washer and dryer. We received outstanding customer service!!

I found him to be quite rude and non responsive to my questions about the what was being repaired because I was not present during the initial inspection; however, he seemed to be quite concerned about if my mini Goldendoodle was secure. My pup who he didn’t see until he was done and who didn’t bark once, didn’t bother him at all. I found him to incredibly rude.

Sequon was very nice and knowledgeable and figured out our issue.
Dispatch needs some help as their responses were very slow and erratic.

The technician was not knowledgeable and didn't know what he was charging me and when asked his explanation did not make sense. Then when I asked where is the 20% discount that I was due for service after calculation he couldn't explain and advised he was using the system and it does the calculations to call Sears. I don't ever want him to come back to my home. Dissatisfied customer.

the technician was knowledgeable, worked hard and got things working in a timely manner. all with a smile. I am very thankful.

I was not happy with Sears customer service but with technician, he is awesome.
I will give 5 stars to Sears refrigerator technician.
Was really good and fast.

If I could give yall a 0 I would. The past 2 appointments you all did not show up and lied to my Home Warranty company. I will never use your service or A&E Factory Services. Yall are the worst appliance repair company I have ever come across. Grabage. For anyone reading this review, avoid A&E Factory Service at all cost. Below are the full events and dates of what occurred:

- 1/28, our dryer stopped working since we filed a claim with our home warranty company. A&E factory services was assigned our claim.
- 2/2, Taesoon K came over, diagnosed the issue as a belt and thermostat issue and ordered parts
- 2/20, Taesoon K came to install parts, dryer still did not work, he ordered a new control panel
- 2/27, Taesoon K came back, installed control panel, dryer still did not work so he ordered another control panel
- 3/5, Taesoon K never showed up for our appointment. I was not able to get any assistance from your Sears phone numbers. I contacted my Home Warranty company and they told me that Taesoon K closed the order saying that “I had notified him that I was going to use a different vendor.” This was a lie. I was never contacted by Taesoon K and this statement never came from me. Home Warranty company scheduled a follow up appointment for 3/8, requesting a different technician since I have the control panel waiting to be installed.
- 3/8, received email that Ian L was scheduled to come install the control panel. He never showed up. When I called my Home Warranty company I found out that he or the company, not sure which closed the order claiming that “I refused service”. Once again, technician never showed up or contacted me. I even received receipts signed “Off site”, claiming I had signed them.

The tech that came out was very helpful and knowledgeable about repairing my AC unit.

He was efficient, diagnosed the problem, replaced the part and now I have heat!! Whoo hoo!!

Timothy always knowledgeable, forever Pleasant and the best repairman I have ever had out and all my years of home ownership. When he investigates and tells me what's going I believe him 100%. Thank you Timothy

The FIRST technician was polite and respectful, even though he was not able to fix the problem. However, I am very unhappy with Sears scheduling as the appointment was re scheduled 2 times before he ever came.
The SECOND technician, Eli, was able to diagnose and fix the problem! He explained everything. Very happy with him!

Taesoon was very personable and professional. After finally getting all the right parts, he handled the job with tact. He was knowledgeable and answered any questions I had and ensured me that the issue was resolved.

Ricardo L.is a great tech.
He is very professional and we were fortunate to have him return to repair our washer. A few months ago he replaced the compressor in our freezer.